Assessing Knowledge Assets: Knowledge Audit of a Social Service Organization in Hong Kong

Leung, Zeno C. S.; Cheung, Chi Fai; Chu, K. F.; Chan, Yuk Chung; Lee, Wing Bun; Wong, Robert Y. W.

doi:10.1080/03643107.2010.512843

Cited by 9 publications

(7 citation statements)

References 21 publications

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“…This framework aimed to extract requirements knowledge and to assist semantic‐based understanding of knowledge sources in REP by using application domain and requirements ontology. However, this study did not consider KA as the beginning phase of KM to assess the existing knowledge in REP (Leung et al, ).…”

Section: Existing Studiesmentioning

confidence: 99%

“…To allay the above-mentioned challenges with respect to REP, significant care needs to be taken with the identification and assessment of knowledge (Taheri, Che Pa, Abdullah, & Abdullah, 2015). Because KA is the process of identification and assessment of knowledge, it is necessary to study KA in REP (Hylton, 2002;Leung et al, 2010;Liebowitz & Suen, 2000). Despite of many existing studies on KA, there has so far been little research into the nature and integration of KA in REP.…”

Section: Introductionmentioning

confidence: 99%

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A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation

Taheri

Shafazand

et al. 2017

Knowl Process Manag

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This paper aims to develop a knowledge audit (KA) model with the focus on knowledge assessment in the requirements elicitation process (REP) to allay the problems of REP regarding knowledge communication. The principal problems with REP are knowledge conflict and the failure to mention a variety of knowledge and requirements changes. Despite of many existing studies relating to KA, inadequate effort has been directed towards investigating the full part played by the KA process in REP. The purpose of this paper is to bridge this gap using a software prototype that uses the KA model in the REP. This study proposes a KA model using an iterative triangulation method. The proposed model is validated through a case study by using a software prototype developed based on the proposed KA model to see if this KA model is effective for software developers in REP by improving the completeness, correctness, and understandability of the elicited requirements knowledge. Research findings are based on responses of 40 respondents from software development organizations. The results of case study confirmed the effectiveness of KA model for REP with respect to completeness, correctness, and understandability. This research answers the call to assess knowledge in REP by developing a KA model and prototype to fill the existing gap in this area. Overall, a KA model for REP is introduced and validated to identify and assess knowledge that supports knowledge communication in REP.

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Section: Existing Studiesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation

Taheri

Shafazand

et al. 2017

Knowl Process Manag

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“…A review of published literature shows that numerous studies have been conducted in the KA domain by researchers such as Liebowitz et al (2000), Burnett, Illingworth andWebster (2004), Perez-Soltero et al (2006), Jurinjak and Klicek (2008), Gourova, Antonova and Todorova (2009), Levy, Hadar and Aviv (2009), and Leung et al (2010). However, most of these studies only propose generic KA frameworks and provide high-level details on the phases or requirements of KA exercise (Mohd Drus & Shariff, 2011).…”

Section: According Tomentioning

confidence: 99%

Knowledge Audit Framework : A Case Study of the Malaysian Electricity Supply Industry

Drus

Shariff

Othman

2016

JICT

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Literature has concurred that knowledge audit promotes efficient management and exploitation of organizational knowledge. Due to the distinctive business environment of the electricity supply industry, the existing knowledge audit frameworks may not be suitable to be adopted 'as-they-are' by the industry. In this context, this research has proposed a knowledge audit framework that is specifically tailored to the environment of the electricity supply industry. Two main electricity companies in Malaysia were selected as the case companies for this research. The proposed knowledge audit framework aims to present a holistic way of assessing and analyzing the current knowledge environment of the electricity supply industry in Malaysia. The outcomes of the knowledge audit exercise could be used in developing a knowledge strategy that is aligned with the business strategies of the electricity companies.

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“…[25][26][27][28][29][30][31][32] In addition, 27 studies were excluded because their full text was not available to the authors. Eight studies were excluded because they explained the procedure for KAs rather than KMAs (either ''knowledge management audit'' or ''knowledge audit'' appeared in their titles).…”

Section: Eligibility Criteriamentioning

confidence: 99%

A Comprehensive Model for Executing Knowledge Management Audits in Organizations

Shahmoradi

Ahmadi

Sadoughi

et al. 2015

The Health Care Manager

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A knowledge management audit (KMA) is the first phase in knowledge management implementation. Incomplete or incomprehensive execution of the KMA has caused many knowledge management programs to fail. A study was undertaken to investigate how KMAs are performed systematically in organizations and present a comprehensive model for performing KMAs based on a systematic review. Studies were identified by searching electronic databases such as Emerald, LISA, and the Cochrane library and e-journals such as the Oxford Journal and hand searching of printed journals, theses, and books in the Tehran University of Medical Sciences digital library. The sources used in this study consisted of studies available through the digital library of the Tehran University of Medical Sciences that were published between 2000 and 2013, including both Persian- and English-language sources, as well as articles explaining the steps involved in performing a KMA. A comprehensive model for KMAs is presented in this study. To successfully execute a KMA, it is necessary to perform the appropriate preliminary activities in relation to the knowledge management infrastructure, determine the knowledge management situation, and analyze and use the available data on this situation.

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Assessing Knowledge Assets: Knowledge Audit of a Social Service Organization in Hong Kong

Cited by 9 publications

References 21 publications

A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation

A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation

Knowledge Audit Framework : A Case Study of the Malaysian Electricity Supply Industry

A Comprehensive Model for Executing Knowledge Management Audits in Organizations

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