Auditing and Mapping the Knowledge Assets of Business Processes – An Empirical Study

Lee, W. B.; Shek, Vivien W. Y.; Cheung, Bernard K.-S.

doi:10.1007/978-3-540-76719-0_4

Cited by 11 publications

(9 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The relationship between knowledge and knowledge sources is revealed in the process of knowledge flow analysis [9][20][21] [24].…”

Section: Methodsmentioning

confidence: 99%

“…Strategic elicitation technique is the third component and is used in the process of knowledge acquisition [23] [26] and knowledge flow analysis to gather all knowledge and knowledge sources based on the circumstances in each organization [20][21] [24]. The knowledge and knowledge sources should be stored in a knowledge inventory [9][20] [21][24]which is our fourth knowledge component.…”

Section: Methodsmentioning

confidence: 99%

“…It shows the questionnaire is reliable and can be used for the intended study. Table 1-Knowledge audit processes and activities Activity Sub-activity Perezsoltero [20] Cheung [21] Suo [22 ] Sharma [9] Jiuling [ 23] Lee [24] Wu [25] Ganasan [ 26] Knowledge Acquisition…”

Section: Proceedings Of the 2014 Ieee Ieemmentioning

confidence: 99%

See 2 more Smart Citations

Identifying knowledge components in software requirement elicitation

Taheri

Abdullah

et al. 2014

2014 IEEE International Conference on Industrial Engineering and Engineering Management

View full text Add to dashboard Cite

This paper considers the importance of knowledge in software development organizations which are highly knowledge-intensive and focuses on knowledge audit in their requirement elicitation process. Requirement elicitation process involves a great deal of knowledge and there are several problems regarding eliciting and using the knowledge in this process. Misunderstanding, undefined scope, conflicting information and constant changes of requirements are some of the problems of requirement elicitation. A knowledge audit model is proposed in this paper to improve the requirement elicitation process by identifying knowledge components and knowledge sources existing in the requirement elicitation process as well as their relationships. A survey is then conducted to prove the validity of the model. The results support that the proposed knowledge components and knowledge audit model improves requirement elicitation.

show abstract

“…The relationship between knowledge and knowledge sources is revealed in the process of knowledge flow analysis [9][20][21] [24].…”

Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

See 1 more Smart Citation

Identifying knowledge components in software requirement elicitation

Taheri

Abdullah

et al. 2014

2014 IEEE International Conference on Industrial Engineering and Engineering Management

View full text Add to dashboard Cite

show abstract

“…In this setting, it is possible to focus questions on activities, while permitting brainstorming and consensus. As suggested by Lee et al (2007), through interactive workshops, it is possible to obtain ideas by the use of probing questions and by stimulating the participants to bring to mind matters they are not consciously aware of.…”

Section: 3mentioning

confidence: 99%

Knowledge Audit Approach for a Large-Scale Government KM Strategy

Roy

Mosconi

Sager³

et al. 2014

J. Info. Know. Mgmt.

View full text Add to dashboard Cite

The promise of increased organizational performance has brought about a high level of interest for knowledge management (KM). Organizations and Governments are also actively launching KM projects to meet increasing needs of high quality and responsiveness. This interest has contributed to the development of various aspects of KM, but has also underscored a lack of e®ective methods, as evidenced by the sheer number of proposed approaches, along with a lingering scepticism about their relevance in practice. In this article, we argue for the necessity for a more global and high level analysis for orienting KM strategic planning and propose di®erent steps to go about it. We used an action research approach in the context of Quebec's e®orts in planning a global and integrated KM strategy for managing its water related knowledge. This research project shows that the proposed auditing approach provided a useful guide to identify critical issues and projects in KM planning, particularly in a complex and large-scale governmental environment.

show abstract

“…For example, knowledge acquisition involves activities such as identifying organization objectives and processes (Cheung et al, ; Perez‐Soltero et al, ). Identification and prioritization of organization's core processes and support processes of KM audit were considered as other activities of knowledge acquisition (Ganasan, ; Jiuling, Jiankang, & Jisheng, ; Lee, Shek, & Cheung, ; Perez‐Soltero et al, ). Other activities such as data collection and in‐depth interview and identifying and meeting key people are also involved in knowledge acquisition (Cheung et al, ; Perez‐Soltero et al, ; Wu & Li, ).…”

Section: Existing Studiesmentioning

confidence: 99%

A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation

Taheri

Shafazand

et al. 2017

Knowl Process Manag

View full text Add to dashboard Cite

This paper aims to develop a knowledge audit (KA) model with the focus on knowledge assessment in the requirements elicitation process (REP) to allay the problems of REP regarding knowledge communication. The principal problems with REP are knowledge conflict and the failure to mention a variety of knowledge and requirements changes. Despite of many existing studies relating to KA, inadequate effort has been directed towards investigating the full part played by the KA process in REP. The purpose of this paper is to bridge this gap using a software prototype that uses the KA model in the REP. This study proposes a KA model using an iterative triangulation method. The proposed model is validated through a case study by using a software prototype developed based on the proposed KA model to see if this KA model is effective for software developers in REP by improving the completeness, correctness, and understandability of the elicited requirements knowledge. Research findings are based on responses of 40 respondents from software development organizations. The results of case study confirmed the effectiveness of KA model for REP with respect to completeness, correctness, and understandability. This research answers the call to assess knowledge in REP by developing a KA model and prototype to fill the existing gap in this area. Overall, a KA model for REP is introduced and validated to identify and assess knowledge that supports knowledge communication in REP.

show abstract

Auditing and Mapping the Knowledge Assets of Business Processes – An Empirical Study

Cited by 11 publications

References 1 publication

Identifying knowledge components in software requirement elicitation

Identifying knowledge components in software requirement elicitation

Knowledge Audit Approach for a Large-Scale Government KM Strategy

A knowledge audit model for requirement elicitation: A case study to assess knowledge in requirement elicitation

Contact Info

Product

Resources

About