“…The framework of the research hypothesis 1 is based on [25,26] who, when conducting research on student satisfaction at Federal Institutes of Education, Science and Technology, found statistical evidence that students, in general, are satisfied with the institution, which can also be valid for the present investigation, considering that all Federal Institutes of Education, Science and Technology have similar organizational and pedagogical structures, whose purpose is the development of professional and technological education as an educational and investigative process for the generation and adaptation of technical and technological solutions to social demand and regional peculiarities [1]. The conceptual framework of research hypothesis 2 is based on [16][17][18][19] for postulating that satisfaction can be considered an attitude of judgment, an affective response and/or a general assessment centered on a comparison between the expected and real results of a given product or service, which, in the case in question, is understood as the result of a comparison between an idealized image of the institution by different educational profiles, based on cognitive and affective components, with the real performance of the institution in its entirety.…”