Avoiding employee deviance in the hotel industry: Investigating the mediating effect of trust in leadership

Abstract

The current paper observes the effect of ethics in leadership on employees trust, affective commitments, and deviance behaviors. Ethical behavior, choices of supervisors and managers, and apprehension of the establishments where deviant activities are supported by workers will be vital. The impression of corrupt morals appears to be a risk to the achievement of the institution. This study made use of a method using a convenience sample. Statistics of 264 workers of sampled hotels were used to obtain the opinions of the respondents about the constructs. Confirmatory factor analysis, structural equation modeling, and correlation analysis were used to assess the main consequences and examine the causality among associated variables. The outcomes displayed revealed that ethical leadership can boost workers' trust in their leaders. Thus, workers can be successfully devoted to their tasks and have no motive to indulge in nonconformity actions when they trust in the leadership of their management. The outcomes showed that trust in leaders by staff definitely influences affective commitments and were against unconventional deviance behaviors, as seen from the consequences, outcomes, practical implications, and suggestions recommended, when making decisions, by future scholars.

A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research

“…Empowering leadership is to give followers the chance to share in decision-making, express concern for them, and guide and inform subordinates (Chiang and Chen 2020). SET was also adopted by Tarkang et al (2020) to develop links between ethical leadership and trust in leaders, affective commitment, and deviance behaviours toward the organization. Ethical leadership is to use honesty, reliability, fairness, and morals with subordinates (Tarkang et al, 2020).…”

“…SET was also adopted by Tarkang et al (2020) to develop links between ethical leadership and trust in leaders, affective commitment, and deviance behaviours toward the organization. Ethical leadership is to use honesty, reliability, fairness, and morals with subordinates (Tarkang et al, 2020).…”

“…Further research is encouraged to investigate safety leadership, safety knowledge, and safety motivation post the COVID-19 pandemic in restaurants and resorts and to correlate with employee safety behaviours and customer satisfaction and loyalty. The efficiency of feminine and masculine styles of leadership Tarkang and Ozturen (2019) and Tarkang et al (2020).…”

“…Longitudinal designs recommended by many researchers (Chiang and Chen, 2020; Hassi, 2019; Lin et al , 2019; Tarkang et al , 2020), are fundamentally required in studies of driving patterns because the cross-sectional study design undermines the causal conclusions derived from the results.…”

“…Studies in the literature support the importance of leadership for hotels (Patiar and Wang, 2020), employees (He et al , 2019; Koo et al , 2019), customers (Ghosh and Khatri, 2018) and communities (Jang et al , 2017). For instance, Stavrinoudis and Chrysanthopoulou (2017) found that charismatic leadership is vital to hotel reputation, whereas Tarkang et al (2020) concluded that ethical leadership is important for hotel employees trust and job commitment. In addition, transformational and authentic leadership styles are significant to hotel customer satisfaction (Baquero et al , 2020).…”