Awareness and Attitudes of Employees towards Islamic Banking Products in Bahrain

Buchari, Imam; Rafiki, Ahmad; Qassab, Mahmood Abdullah Hadi Al

doi:10.1016/s2212-5671(15)01256-3

Cited by 53 publications

(63 citation statements)

References 5 publications

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“…It showed that customers who have a good background on Islamic religion need to be informed to be fully aware of Islamic banking product. A different study done by Buchari, Rafiki and Al Qassab (2015) in Bahrain about employees' awareness and attitude toward Islamic banking products and the results showed that not only more than a half are aware of Islamic bank system, but also have a positive attitude toward it too. another study conducted by Saini et al (2007) in South Africa examined consumers' usage and awareness of Islamic banking products and the result confirmed that many Muslims are aware of IBS, however they do not prefer to use it and the usage rate decreases because ATM, accessibility, efficiency, and availability are important for customers.…”

Section: The Relationship Between Customer's Awareness and Ibsmentioning

confidence: 93%

CUSTOMER’S AWARENESS TOWARDS THE ISLAMIC BANKING SYSTEM Case Study on Selected Banking in Duhok City- Kurdistan Region

Abdulrahman¹

2017

HJUOZ

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Islamic banking system (IBS) is one of these sectors that affect the economy and it works with free interest rate. This study investigates the level of customer's awareness toward IBS. The study was conducted on the two Islamic Banks only in Duhok city-Kurdistan Region. The data were collected using structured questionnaire and the sampling was random. Descriptive statistics and Statistical Package Social Science (SPSS V.20) were used to analyze the participants' responses. The results indicated that customers of Cihan Islamic bank -Duhok and Kurdistan International Bank for Investment and Development are not fully aware of Islamic banking system. Therefore, the study suggests that for Islamic banks to remain active and competitive they need to develop quality-service level in order to supersede the conventional banking standards, invest in new products and services and also develop an effective communication plan by advertising and marketing in order to achieve Islamic customer needs and demands.

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Section: The Relationship Between Customer's Awareness and Ibsmentioning

confidence: 93%

CUSTOMER’S AWARENESS TOWARDS THE ISLAMIC BANKING SYSTEM Case Study on Selected Banking in Duhok City- Kurdistan Region

Abdulrahman¹

2017

HJUOZ

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“…The questions used in the survey were created by using the works of Buchari, Rafiki & Qassab (2014), Khattak, Ur-Rehman (2010) and Naser, Salem & Nuseibeh (2013) studies. About 500 costumers (5% of main population) significant statistically to represent the main population were surveyed.…”

Section: Methodsmentioning

confidence: 99%

“…Being aware of the profit and loss sharing concept by investors and education of IBs workers can handle these problems. (Buchari et al, 2015) Not operating under the PLS system and only follow the traditional interest based system with different names is one of the ethical problem causing distrust for Muslims in UK with absence of stronger regulation of IBs practices. (Akbar et all., 2012) Bing more efficient, better performing, and less risky than conventional banks can increase the popularity of Islamic banks.…”

Section: Literature Reviewmentioning

confidence: 99%

Interest- free banking: reasons for choosing Islamic banking in Bingol city

Aslan¹

2017

Pressacademia

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Participation banking (Interest Free Banking)/Islamic Banking (IB) is a current topic in Turkey and in many Muslim countries. In Hammurabi's law and Babil's documents in 1955-1913 BC, interest and usury were forbidden to protect the community. Participation banking is explained in this study and compared with interest orienting conventional banking system. A questionnaire method was used as a data collection tool in Bingöl city in East of Turkey in 2015. 500 customers of Turkey Finance Bank in Bingöl were surveyed and obtained data was analyzed through IBM SPSS 20 Software. Frequency-analysis method, descriptive statistics and ANOVA methods were used to analyze collected data. According to these findings, it can be said that participating banking is usually preferred among 20-40 age group. Also, it is stated that participants use participating banking less than 6 years. The reason why they select participation banking is as; close relationship with branch personnel, leading religious sensibility, friendly and helpful personnel, image and popularity of banking, Islamic Audit Commission of bank. As the age of participants increase, they have more positive thoughts on participation banking. Moreover, there is a high suspiciousness that IB is applied as conventional banking, making it also Haram.

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“…In addition, a lot of variables were evaluated therefore, the results, could not provide enough information (Sayani, 2015). Buchari, Rafiki, & Qassab, (2015)assessed three variables (awareness, service quality, and product quality) and their impact on customer satisfaction. The findings revealed that the indirect effects of service quality and product quality on satisfaction and awareness were positive and significant.…”

Section: Customer Satisfaction In Islamic Banking Sectormentioning

confidence: 99%

Service Quality in Malaysian Islamic Banks: An Empirical Study

Razak¹,

Fodol²,

Jama³

et al. 2020

TUJISE

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Service quality is an important and effective tool for banks to achieve customer satisfaction and earn their loyalty, especially under intense competition. Indeed, there is a strong competition between Islamic banks in Malaysia whereby each practitioner is working hard to satisfy their customers' needs for service excellence. There are few studies that have included Shariah compliance with five other variables namely tangibles, reliability, responsiveness, assurance and empathy known as CARTER model however, majority of these studies have not been conducted for Malaysia. The few studies that were conducted for Malaysia used only descriptive statistics and their sample sizes were small. Hence, this study addresses this gap by conducting the survey in Klang valley region which includes Kuala Lumpur, Gombak and Shah Alam. The method was carried out by conducting a survey of 300 respondents. Data is analyzed using factor analysis and multiple regressions to measure the relationship between the variables. The results indicated that compliance, reliability, and empathy have a positive relationship with customer satisfaction and are significant while assurance, tangibility, and responsiveness are insignificant. Hence, practitioners can emphasize on the three significant factors in improving their service quality. The academicians can benefit by conducting further research into this body of knowledge.

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Awareness and Attitudes of Employees towards Islamic Banking Products in Bahrain

Cited by 53 publications

References 5 publications

CUSTOMER’S AWARENESS TOWARDS THE ISLAMIC BANKING SYSTEM Case Study on Selected Banking in Duhok City- Kurdistan Region

CUSTOMER’S AWARENESS TOWARDS THE ISLAMIC BANKING SYSTEM Case Study on Selected Banking in Duhok City- Kurdistan Region

Interest- free banking: reasons for choosing Islamic banking in Bingol city

Service Quality in Malaysian Islamic Banks: An Empirical Study

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