Barriers and Challenges of e-Government Services: A Systematic Literature Review and Meta-Analyses

Abstract

Good Governance and Smart Governments are optimising the use of ICT to change the characteristics of traditional government bureaucracy to smart government. The government opens itself by applying information technology in providing services to the citizen, businesses, and government under it. We are familiar with the concept of the term e-Government. Success in implementing e-Government is undoubtedly a concern of the government because it is the responsibility of the executive side. In achieving success, we also must look for barriers ahead. This study aims to find barriers and challenges so the success can be made. In this article, we will discuss the barriers and challenges to be implementing e-Government. The method used is a systematic review and qualitative analysis of using content analysis in empirical and theoretical studies. The results show the 34 main Barriers dan Challenges of e-Government services both in theory and implementation to get the right strategies and recommendation to improve public services.

Transforming Public Service Delivery: A Comprehensive Review of Digitization Initiatives

“…A structured data extraction form was developed in Excel 2019, based on the PRISMA guidelines (see Supplementary Materials) for systematic reviews [21]. The structured data extraction form helped capture relevant information from the selected publications, enabling a comprehensive analysis of the research objectives, methodology, results, and outcomes of each study [22]. The rigorous data extraction process, guided by the PRISMA guidelines for systematic reviews, ensured that all relevant information from the selected publications was captured and analyzed, contributing to a comprehensive understanding of the impact of digitalization on public service delivery.…”

E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review

“…(Pereira et al, 2018). The notion of smart government, highlighting active participation in decision-making processes, is intricately linked to the transparency of administrative systems and the accessibility of public services (Arief et al, 2021). From these studies, it can be concluded that the difference between e-governance and smart governance lies in the level of technology involvement and the integration of intelligence in government administration.…”

“…Its broader purpose encompasses the effective management of constituent relations and the provision of support for the economic and social development goals of citizens, businesses, and civil society, operating at the state, national, and international levels (Arief et al, 2021).…”

Creating Dynamic Learning Capability in Learning Framework through Strategic Alliance

“…These relate to three significant domain aspects: technology or technical, institution or organisation, and people. Regard-ing the people aspect, the challenges are the culture of society, the digital divide, legal issues, the economy of society, human resources, public officials and citizens being slow to adapt, a lack of skill and expertise, leadership, and reliability (Arief, Wahab, & Muhammad, 2021). To summarise, the challenge in digital government concerns the need for technology-savvy talent created through development and human capital transformation.…”