Few studies have evaluated population-level risk factors for having a bedbug infestation. We describe characteristics associated with bedbug complaints among New York City Housing Authority (NYCHA) residents. Unique households receiving bedbug extermination services in response to a complaint during January 1, 2010 to December 31, 2011 were identified from NYCHA's central facilities work order database. We examined associations between household characteristics and having a bedbug complaint using a generalized estimating equation Poisson regression model, accounting for clustering by housing development. Of the 176,327 NYCHA households, 11,660 (6.6 %) registered a bedbug complaint during 2010-2011. Bedbug complaints were independently associated with households having five or more children versus no children (prevalence ratio [PR]=2.0), five or more adults versus one adult (PR=1.6), a head of household (HOH) with impaired mobility (PR=1.3), a household member receiving public assistance (PR=1.2), a household income below poverty level (PR=1.1), and a female HOH (PR=1.1). Infestations were less likely to be reported by households with employed members (PR=0.9), and an HOH aged 30-44 years (PR=0.9) or 45-61 years (PR=0.9), compared with an HOH aged 18-29 years. These results indicate that bedbug control efforts in public housing should be targeted toward households with low income and high occupancy.