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PurposeThis study’s main objective is to explore the ISO 9001 implementation model and identify a future research agenda. This is important because not all organizations find it easy to implement ISO 9001, and not all organizations get positive benefits after implementing it.Design/methodology/approachThe paper presents a comprehensive review of the literature on ISO 9001 implementation models using the preferred reporting items for systematic reviews (PRISMA) methodology to systematically review the existing literature on ISO 9001 implementation models. Relevant studies published from 2003 to early 2023 are explored to reveal the research landscape, gaps and trends.FindingsMany ISO 9001 implementation methods have been developed for actual implementation in organizations, including models, frameworks, special variable considerations, application uses and integration. These methods were developed and applied to cover gaps regarding constraints, unbeneficial, special conditions, implementation objectives and organization types in ISO 9001 implementation. Current issues and future research on ISO 9001 implementation models were found, namely ISO 9001 implementation models specific to SMEs, ISO 9001 implementation levels, ISO 9001 implementation models that are agile to change, and affordable certification models.Originality/valueOnly a few researchers have systematically reviewed the literature or taken a bibliometric approach in their analyses to provide an overview of the current trends and links to ISO 9001 implementation models. The ISO 9001 standard is a general standard and can be applied by all organizations with the implementation method left to the implementer. Many implementation methods have been developed, but several implementation obstacles and disadvantages are still found. It is important to know the extent of current research and discover future research gaps regarding methods of implementing the ISO 9001 standard.
PurposeThis study’s main objective is to explore the ISO 9001 implementation model and identify a future research agenda. This is important because not all organizations find it easy to implement ISO 9001, and not all organizations get positive benefits after implementing it.Design/methodology/approachThe paper presents a comprehensive review of the literature on ISO 9001 implementation models using the preferred reporting items for systematic reviews (PRISMA) methodology to systematically review the existing literature on ISO 9001 implementation models. Relevant studies published from 2003 to early 2023 are explored to reveal the research landscape, gaps and trends.FindingsMany ISO 9001 implementation methods have been developed for actual implementation in organizations, including models, frameworks, special variable considerations, application uses and integration. These methods were developed and applied to cover gaps regarding constraints, unbeneficial, special conditions, implementation objectives and organization types in ISO 9001 implementation. Current issues and future research on ISO 9001 implementation models were found, namely ISO 9001 implementation models specific to SMEs, ISO 9001 implementation levels, ISO 9001 implementation models that are agile to change, and affordable certification models.Originality/valueOnly a few researchers have systematically reviewed the literature or taken a bibliometric approach in their analyses to provide an overview of the current trends and links to ISO 9001 implementation models. The ISO 9001 standard is a general standard and can be applied by all organizations with the implementation method left to the implementer. Many implementation methods have been developed, but several implementation obstacles and disadvantages are still found. It is important to know the extent of current research and discover future research gaps regarding methods of implementing the ISO 9001 standard.
Objetivo: Realizar uma Revisão Sistemática da Literatura (RSL) visando responder à questão de pesquisa: “Como a modelagem de processos relacionada a uma norma técnica ISO pode contribuir para a geração e a gestão de conhecimentos?”. Este trabalho busca evidenciar a geração de conhecimento a partir da modelagem de normas ISO, e como ocorre a transformação do conhecimento neste processo. Metodologia: Dividida nas etapas, (i) definição da questão de pesquisa; (ii) elaboração da estratégia de busca; (iii) definição dos critérios de inclusão e exclusão; (iv) seleção; (v) análise e síntese dos estudos selecionados. A busca ocorreu em três bases científicas, e foram utilizadas duas questões de pesquisa secundárias: “Quais normas ISOs e notações de modelagem de processos foram utilizadas? Resultados: Foram selecionados doze artigos que contribuem com a questão de pesquisa principal. A norma mais utilizada foi a ISO 9001 e as notações foram SPEM (Software & Systems Process Engineering Metamodel) e BPMN (Business Process Model and Notacion). Como resposta a questão de pesquisa principal foi possível elaborar a relação entre as notações de modelagem de processos, as normas ISO e o conhecimento gerado, assim como foi identificada uma lacuna em relação à gestão de conhecimento relacionada à transformação de conhecimento. Conclusões: Por meio da RSL foi possível identificar a geração de conhecimento a partir da modelagem de processos de normas técnicas e em relação a gestão de conhecimento, este trabalho propôs um fluxo capaz de demonstrar a transformação do conhecimento de tácito para explícito e vice-versa a partir da modelagem de normas técnicas.
The field of research of this paper is focused on modelling the information system, in order to improve the operation of travel agencies. By combining modern methods, information technologies and their practical applications, systems have been developed to facilitate access to relevant information as well as to monitor the business activities of travel agencies. The research subject of this paper refers to the improvement of the business of travel agencies through the introduction of an information system into the processes of agency business. The goal of the research is to design and develop a universal information system that will provide a more efficient and effective business for travel agencies in order to respond better to the demands of the users (both internal and external). The development of CASE (Computer Aided Software Engineering) tools i.e. BPwin, (Bussines Process for Windows) for business process modelling (the IDEF0-Integrated Computer Aided Manufacturing DEFinition for Function Modelling standard) and Erwin (Entity Relationships for Windows) for data modelling (the IDEF1X-Integration DEFinition for information modelling standard), have enabled the modelling of the information system for monitoring the agency business. The research was carried out through the realization of functional, informational and applied modelling.
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