“…It is a three-dimensional syndrome characterised by emotional exhaustion, depersonalisation and low personal accomplishment (Maslach, 1976;Maslach et al, 1986). The burnout syndrome dimension emotional exhaustion refers to the worker's feeling of not being able to give more of him/herself to others and depletion of their energy or emotional resources; depersonalisation involves the worker's attempt to distance him/herself from the person receiving the service, which corresponds to the development of negative attitudes, feelings and responses, such as cynicism, towards the people with whom she has direct contact, in this case, the users of the nursing home; lastly, low personal accomplishment is characterised by the professional's tendency to feel unhappy with him/herself and dissatisfied with their work results because their professional achievements fall below personal expectations, resulting in a negative self-evaluation (Gil-Monte, 2003;Martínez et al, 2014;Ortega & López, 2004;Solanes, Martín, et al, ).…”