Business Process Ambidexterity and its impact on Business-IT alignment. A Systematic Literature Review

Is Business Process Management (BPM) Ready for Ambidexterity? Conceptualization, Implementation Guidelines and Research Agenda

“…However, as we will showcase in our study, this has recently changed due to the greater attention given in the BPM research domain to disruption, exploration and paradigm-shifting innovation [8]. Nevertheless, major gaps still exist in the literature, particularly in the field of conceptualization of the domain at the crossroads of BPM and OA [9,10], as well the implementation guidelines, which are of critical importance for practitioners in the current market climate.…”

“…This SLR was based on an earlier conference paper by the authors [10], which had a more limited scope in terms of research questions and sampling. This approach allowed us to iteratively expand the scope of the study with relevant new keywords and to refocus the research on other promising research questions (i.e., SLR-Q1 and SLR-Q2), which are relevant to both academia and practitioners.…”

Best practices for digital transformation based on a systematic literature review

“…Significant gains can be realized by digitalizing the customer experience and integrating all customer touchpoints such as increased automation, better service quality and an improved customer experience (Berman, 2012;Stoyanova, 2020). Hence, it is crucial that firms design the strategy with the integrative customer perspective in mind (Helbin & Van Looy, 2019). This requires the company to research their customers thoroughly (Agrawal et al, 2020;Klisarova-Belcheva, Yankova, & Ilieva, 2019;Kretschmer & Khashabi, 2020), or to collaborate with their customers to receive feedback (Ivan ci c et al, 2019).…”

“…Stoyanova, 2020). The portfolio of projects should be a balance between exploring emerging technologies and exploiting existing high-performing technologies (Helbin & Van Looy, 2019;Ishlahuddin, Handayani, Hammi, & Azzahro, 2020). For this dual-purpose, firms are endorsed to continuously monitor the external technological environment to identify emerging technologies that can be valuable to the company (Ishlahuddin et al, 2020;Kadir & Broberg, 2020).…”

Contribución de las TI en la mejora de la productividad de las PYME

“…Ante ello, la digitalización y automatización han cambiado el ambiente empresarial, siendo las tecnologías de la información (TI) el principal actor del cambio digital (Teubner & Stockhinger, 2020). Helbin & Van Looy (2019) indican que las nuevas tecnologías han direccionado a la revolución empresarial y todo este cambio ha dado origen a la aparición de nuevas necesidades en las organizaciones para innovar sus procesos comerciales, sin dejar de lado los flujos de ingresos existentes y ello guarda cierta relación con lo expuesto por Teubner & Stockhinger (2020). A esta innovación se le conoce como ambidestreza organizacional y Posch & Garaus (2020) lo definen como las habilidades de explorar y explotar las ganancias y conservar la eficacia organizacional a lo largo del tiempo.…”