“…Several authors have also suggested that EI is crucial for building, nourishing, and sustaining the emotionally demanding labour that nurses are required to carry out in their interactions with patients (e.g. Akerjordet & Severinsson, 2004, 2007Cadman & Brewer, 2001;Freshwater & Stickley, 2004;Hurley, 2008;McQueen, 2004;Warelow & Edward, 2007). Nurses are expected to possess not only professional competence, but also the necessary sensitivity to meet patients' vulnerability and anxiety, EI being an important source of such sensitivity (Akerjordet & Severinsson, 2004).…”