Citizen centric assessment framework for e-governance services quality

Singh, Vinay; Singh, Garima

doi:10.1504/ijbis.2018.10009186

Cited by 11 publications

(7 citation statements)

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“…Predictions and evaluations of use of digital government services. Alalwan, 2013;Alarabiat et al, 2021;Alguliyev et al, 2018;Alomari et al, 2012;Alshibly and Chiong, 2015;Anwer et al, 2016;Aranyossy, 2022;Bhattacharya et al, 2012;Carter and Bélanger, 2005;Chen and Zhang, 2012;Chen, 2010;Dash and Jain, 2022;Gupta and Suri, 2017;Hujran et al, 2020;Lal and Haleem, 2009;Linders et al, 2018;Naswir et al, 2019;Osman et al, 2014;Pawlowski and Scholta, 2023;Rana et al, 2013;Saleh and Alyaseen, 2021;Sanati and Lu, 2010;Scutella et al, 2022;Sepasgozar et al, 2019;Sigwejo and Pather, 2016;Singh and Singh, 2018;Sorn-in et al, 2014;Tan et al, 2013;Tassabehji et al, 2019 counterfactuals, i.e., contrasting types with 'opposite' features to the ideals. This analysis allows us to theorize (Weick, 1995) through the generation of ideal types and thereby capturing different dimensions of citizen-centricity as described in digital government research.…”

Section: Analytical Proceduresmentioning

confidence: 99%

Citizen-centricity in digital government research: A literature review and integrative framework

Sundberg,

Holmström

2024

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Citizen-centricity is a common concept in digital government research and policy. However, there is little clarity regarding the concept in previous literature. To address this shortcoming, and build theoretical foundations for addressing both citizen-centricity and associated phenomena, we have examined how citizen-centricity is characterized in digital government research. This study is based on literature review of 66 journal articles. A combination of narrative analysis and ideal-type methodology identified themes concerning four modes of government, designated traditionalist, service-dominant, participatory, and transformative. Further analysis of associated types and research streams provides an overview of the theoretical understandings of citizen-centricity and methodological approaches applied to explore it in the literature. The findings contribute to contemporary theory on citizens in digital government by outlining an integrative framework of citizen-centricity. The paper concludes with proposals for further research, including efforts to enhance conceptual clarity and develop more dynamic theories.

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Section: Analytical Proceduresmentioning

confidence: 99%

Citizen-centricity in digital government research: A literature review and integrative framework

Sundberg,

Holmström

2024

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“…La participación ciudadana, la retroalimentación y la rendición de cuentas sobre el desempeño y la apertura de la información pública influyen positivamente en la satisfacción del ciudadano (Ma, 2017), de igual forma Bateman et al (2017), señalan la relación que existe entre la calidad del sistema y/o servicio obtenido en cada interacción con la satisfacción personal, además dicha calidad del sistema y/o servicio del e-gobierno se difunde de manera significativa en el resto de los ciudadanos (Singh & Singh, 2018).…”

Section: Satisfacción Del Ciudadanounclassified

Revisión Teórica de los Factores que Inhiben en el Ciudadano el Uso del e-Gobierno

Cobos

Ávila²,

Díaz³

et al. 2022

ESJ

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El objetivo de la presente investigación fue analizar la literatura relativa a los factores que inhiben el uso de los servicios electrónicos que presta una institución gubernamental mediante el método documental basado en una revisión bibliográfica de los principales autores en materia de gobierno electrónico. Los resultados destacan la importancia del conocimiento de los servicios digitales por parte de los ciudadanos, la facilidad de uso y la calidad del sistema, la influencia del perfil sociodemográfico, así como la satisfacción y confianza del usuario para utilizarlos. Los hallazgos describen cada uno de los factores y las relaciones entre sí. La relevancia se orientó a visualizar estrategias para mejorar el gobierno electrónico en el contexto mexicano.

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“…It will also make it easier for businesses to file and follow regulations by allowing them to do so online. It will make it easier for businesses to find and store information (Antoni et al, 2019;Singh & Singh, 2018).  Government to Employees (G2E)…”

Section: Types Of Interaction In E-governancementioning

confidence: 99%

Concepts of E-Governance Development: A Review

Aziz

Sallow

2022

EAJSE

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E-Government services have become more widely available in developing countries in recent years. This is beneficial for all stakeholders, especially for people, because it enables the facilitation of government services and contacts with citizens, which can then be evaluated for efficiency and effectiveness. Additionally, as internet use and digitalization have expanded, governments worldwide have taken the essential steps toward E-Governance, integrating government procedures with information technology. Despite this encouraging trend, there is evidence of limited citizen uptake and use of E-Government services. Electronic government services are implemented as technological initiatives, with the underlying premise that citizens will use them. As a result, citizens' expectations for these services are not realized. This study evaluates current research on E-Government to identify gaps, limitations, and future research paths. A recent study in this area primarily focuses on the national level, with little concentration on the local level. As a result, future research proposals focus on E-Government at the municipal level.

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Citizen centric assessment framework for e-governance services quality

Cited by 11 publications

References 0 publications

Citizen-centricity in digital government research: A literature review and integrative framework

Citizen-centricity in digital government research: A literature review and integrative framework

Revisión Teórica de los Factores que Inhiben en el Ciudadano el Uso del e-Gobierno

Concepts of E-Governance Development: A Review

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