Citizens’ Adoption Behavior of Mobile Government (mGov): A Cross-Cultural Study

Shareef, Mahmud Akhter; Dwivedi, Yogesh K.; Laumer, Sven; Archer, Norm

doi:10.1080/10580530.2016.1188573

Cited by 56 publications

(48 citation statements)

References 76 publications

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“…Therefore, it quite clearly indicates that e-government research in SAARC countries is slowly moving from informational to transactional stage. As far as methodologies are concerned, survey (33) was found as the most commonly used methodology (e.g. [18]).…”

Section: Research Methods Analysismentioning

confidence: 99%

“…[27]) have been used five times each. However, the theories/models such as TRA [32], TPB [33], SCT [3], trustworthiness model [34], transaction cost theory [31] and perceived characteristics of innovating [8] have been used only once. The findings clearly indicate that the studies of e-government adoption are largely dependent on information systems/technology (IS/IT) adoption models.…”

Section: Theories/models Usedmentioning

confidence: 99%

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Advances in Electronic Government (e-Government) Adoption Research in SAARC Countries

Rana¹,

Dwivedi²,

Luthra³

et al. 2017

Digital Nations – Smart Cities, Innovation, and Sustainability

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This paper profiles the research activities that have been published on e-government adoption in the context of South Asian Association for Regional Cooperation (SAARC) countries. Our analysis includes variables such as the years of publication, journals most often publishing papers on e-government adoption, countries in which the research activity was conducted, the authors most active in the subject area, keywords analysis, methodological analysis, technology and respondents contexts, analysis of theories or models used and analysis of limitations and future research directions extracted from 48 research papers that were extracted from Scopus database using some key terminologies related to e-government, adoption and eight SAARC countries. This is the first study that has comprehensively examined the analysis of e-government adoption literature in these eight countries' context. The results of this research provide some promising lines of inquiry that have been largely neglected along with those that have received a much larger attention.

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Section: Research Methods Analysismentioning

confidence: 99%

Section: Theories/models Usedmentioning

confidence: 99%

Advances in Electronic Government (e-Government) Adoption Research in SAARC Countries

Rana¹,

Dwivedi²,

Luthra³

et al. 2017

Digital Nations – Smart Cities, Innovation, and Sustainability

Self Cite

View full text Add to dashboard Cite

show abstract

“…Research carried out in a number of different areas such as Malaysia and rural China [12], [17], [18] have made use of adaptations of the Technology Acceptance Model (TAM) and provided examples of how a number of social, cultural and technical factors can usefully be included in the TAM to provide insights into the influences on citizens' intention to utilize m-government systems to access services and information. Cultural and technological factors like culture, trust and lack of necessary infrastructure have been demonstrated to be significant by comparative studies of mgovernment adoption in developing and developed countries [19], [20].…”

Section: Background and Contextmentioning

confidence: 99%

“…The adoption of m-government in Arab countries, however, still requires further research. Studies conducted in these areas [21], [22], [23], [20], [24] have revealed that factors such as trust, citizens' perceptions of the compatibility of mgovernment with their lifestyles, culture, awareness and the quality of the system are significant. Further, these studies show that there have been no empirical studies of mgovernment adoption in Saudi Arabia that includes factors like compatibility or culture.…”

Section: Background and Contextmentioning

confidence: 99%

Developing a Model and Validating an Instrument for Measuring the Adoption and Utilisation of Mobile Government Services Adoption in Saudi Arabia

Alonazi¹,

Beloff²,

White³

2019

Annals of Computer Science and Information Systems

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Many governments worldwide are taking advantage of the latest developments in mobile technology to take the digital delivery of government information and services (egovernment) to their citizens a stage further. Accessing government information and services via a mobile device is known as m-government, a system designed to serve citizens, companies and government agencies alike. M-government also has unique advantages over e-government, not least enabling users to access government services at any time and from any location. This paper presents a pilot study of the MGAUM model that was developed to analyze factors influencing the adoption rate of m-government services in Saudi Arabia. With the aim of validating a survey instrument with which to conduct the main study in Saudi Arabia, a pilot survey instrument was developed and modified by using previous instruments from research into both e-government and mgovernment. This pilot questionnaire was distributed to 71 Saudi citizens in the UK, and the final sample was 58 valid responses. The results of this pilot study reveal that all items in the survey instrument were reliable and valid within the range of acceptable academic research and suitable for use in the main study. The results of this pilot study were analyzed using SPSS.

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“…Privacy and security relate to the safety of information (Shareef et al 2016b;Teo, Srivastava, and Jiang 2008). Transactional services require citizens to disclose personal information before a transaction can be completed (Beldad et al 2012); thus, 'privacy and security are reoccurring issues in e-commerce and e-government research' (Carter and Belanger 2005, p.9).…”

Section: Trustworthiness Of E-government and Associated Variablesmentioning

confidence: 99%

Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling

Janssen

Rana

Slade

et al. 2017

Public Management Review

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132

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Having its origin in public administration, trustworthiness is a significant concept in digital government research, influencing the relationships between citizens and governments. However, the interrelationships between the facets of trustworthiness are given inadequate attention. Therefore, the aim of this research was to develop a theory detailing the factors affecting citizens' perceptions of e-government trustworthiness. A comprehensive review of public administration and information systems literature highlighted 20 pertinent variables. The interrelationships of these variables were identified and categorized according to their driving and dependence power by employing interpretive structural modelling. The proposed model was then drawn based on the level partitioning of variables and interrelationships of the variables determined using the final reachability matrix. The findings reveal that current conceptualizations of digital government trustworthiness take a too narrow view. The findings can help government policy makers with understanding the interrelated factors associated with trustworthiness in the context of digital government services and implement them in effective strategic planning.

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Citizens’ Adoption Behavior of Mobile Government (mGov): A Cross-Cultural Study

Cited by 56 publications

References 76 publications

Advances in Electronic Government (e-Government) Adoption Research in SAARC Countries

Advances in Electronic Government (e-Government) Adoption Research in SAARC Countries

Developing a Model and Validating an Instrument for Measuring the Adoption and Utilisation of Mobile Government Services Adoption in Saudi Arabia

Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling

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