Developing a Model and Validating an Instrument for Measuring the Adoption and Utilisation of Mobile Government Services Adoption in Saudi Arabia

Abstract

Many governments worldwide are taking advantage of the latest developments in mobile technology to take the digital delivery of government information and services (egovernment) to their citizens a stage further. Accessing government information and services via a mobile device is known as m-government, a system designed to serve citizens, companies and government agencies alike. M-government also has unique advantages over e-government, not least enabling users to access government services at any time and from any location. This paper presents a pilot study of the MGAUM model that was developed to analyze factors influencing the adoption rate of m-government services in Saudi Arabia. With the aim of validating a survey instrument with which to conduct the main study in Saudi Arabia, a pilot survey instrument was developed and modified by using previous instruments from research into both e-government and mgovernment. This pilot questionnaire was distributed to 71 Saudi citizens in the UK, and the final sample was 58 valid responses. The results of this pilot study reveal that all items in the survey instrument were reliable and valid within the range of acceptable academic research and suitable for use in the main study. The results of this pilot study were analyzed using SPSS.

Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption

“…According to the most recent data from the Jordanian government, the population in 2017 was 5,314,562. Therefore, choosing a sample of 807 respondents provides accurate answers, especially if the sample includes expert respondents [57][58][59][60].…”

“…The questionnaire contained 53 questions and fifteen variables that had been adapted from a previous research study to ensure content validity. For example, perceived trust, perceived information quality, and perceived awareness, availability of resources, perceived ability to use, perceived compatibility, self-efficacy, and perceived security were all taken from [60][61][62][63][64][65][66][67]. The perceived functional benefit, multilingual option, and perceived image were taken from [68][69][70].…”

Students' perception of smartphones as a new modality to enhance health sciences knowledge

“…Descriptive statistics, such as frequencies, percentages, means, and standard deviations (SDs), were used to describe the participants' demographic characteristics. Additionally, the study variables' weighted mean and standard deviation were computed and interpreted using the weighted averages for a 5-point Likert scale guide adapted from a previously conducted study [21].…”

A meta-analysis of how the culture and technical development level influence citizens’ adoption of m-government

“…Technology acceptance theories have been applied in public administration research. TAM systematically describes the process of citizens’ adoption of m-government by constructing a “belief–attitude–intention–use” framework (Ohme, 2014), which has high applicability in m-government adoption research (Alonazi et al, 2019; Wang et al, 2012). Based on TAM, perceived usefulness is defined as the degree to which a person believes that using a certain system will benefit him or her at work (Davis, 1989).…”

“…However, owing to differences in sample characteristics and research background, there are some contradictory results. For instance, most studies have tested whether perceived usefulness could significantly influence citizens’ adoption of m-government (Alonazi et al, 2019; Wirtz et al, 2019), while some scholars drew different conclusions (Almuraqab, 2016; Ahmad and Khalid, 2017). The contradictory results may confuse researchers and hinder m-government development.…”