Clarification of the Antecedents of Hospital Nurse Organizational Citizenship Behavior - An Example From a Taiwan Regional Hospital

Relationships among self‐esteem, job adjustment and service attitude amongst male nurses: a structural equation model

“…To our knowledge, no studies to date have tried to examine the relationship between job adjustment and service attitude. However, Chu et al (2005) indicated that job satisfaction is related to organisational commitment. Furthermore, job satisfaction has a direct effect on the organisational commitment of nurses (Guleryuz et al 2008, Yang & Chang 2008.…”

Personality Traits and Customer-Oriented Behavior in the Health Tourism Hospitals in Malaysia

“…It is widely accepted that a customer-oriented organization is more likely to generate satisfied customers and create more favorable behavioral outcomes than organization that lack of customerorientation [7]. Hence, hospitalsare no exception to the need for customer-oriented behavior [8]. This behavior is believed to facilitate achievement of a hospital's goal and increase its performance.Health tourism hospitals with customeroriented nurses have the competitive advantage over those do not perceive customer-oriented behavior as an important factor for long term business development [9].…”

The object of your affection: how commitment, leadership and justice influence workplace behaviours in health care

“…Health care delivery is changing with a shift from acute inpatient delivery of care to a more dispersed (i.e. to home and community) delivery system (Chu et al 2005). With the increase of expenditure caps and cutbacks, hospitals need to help health professionals provide services at that point in the continuum of care where the greatest efficiency is achieved (Chu et al 2005).…”

“…to home and community) delivery system (Chu et al 2005). With the increase of expenditure caps and cutbacks, hospitals need to help health professionals provide services at that point in the continuum of care where the greatest efficiency is achieved (Chu et al 2005). OCBs are imperative because they contribute to the efficient use of scarce resources and increase organisational productivity.…”

“…In addition, quality of health care has become a major concern in all health-care systems. The assurance of quality is heavily dependent on experience, expertise and interaction among different health care professions (Chu et al 2005). OCBs are deemed indispensable owing to its importance in promoting positive relationships among employees and involving employees in the organisation's activities (Chu et al 2005).…”