Classification of Community Complaints  Against Public Services on Twitter

Muqorobin, Muqorobin; Rokhmah, Siti; Muslihah, Isnawati; Rais, Nendy Akbar Rozaq

doi:10.29040/ijcis.v1i1.6

Cited by 3 publications

(3 citation statements)

References 4 publications

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“…Di Indonesia, implementasi dari prinsipprinsip ini menjadi sangat penting dalam mencapai standar pelayanan publik yang unggul dan tanggap terhadap kebutuhan masyarakat (Yasa et al, 2021). Pelayanan publik mengalami stagnasi dan kurang mengalami kemajuan, yang berdampak secara luas terhadap berbagai aspek seperti ekonomi, politik, sosial, budaya, dan bidang kehidupan lainnya (Muqorobin et al, 2020). Oleh karena itu, pentingnya pelayanan publik sebagai isu strategis dalam konteks global semakin meningkat untuk mencapai tujuan organisasi yang optimal.…”

Section: Pendahuluanunclassified

Implementasi Prinsip Tata Kelola Pemerintahan Terhadap Kualitas Pelayanan Publik Di Kota Kendari Provinsi Sulawesi Tenggara

Muhammad Amir,

Adrian Tawai,

Muhammad Yusuf

2024

publicuho

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The aim of this research is to determine the implementation of governance principles on the quality of public services in Kendari City, Southeast Sulawesi Province. Qualitative descriptive research methodology which includes observation, interviews and documentation was used in this research. Data analysis uses descriptive interactive according to Milles Huberman and Saldana. The findings of this research indicate that the application of good governance principles in improving the quality of public services, in terms of transparency, has not been fully realized, especially regarding access to service requirements that cannot be reached by all levels of society. Second, responsiveness in responding to needs is quite good, but completion in a timely manner is not appropriate due to the large number of taxpayers quantitatively. Third, a fair aspect in providing services has been implemented by giving priority to the community in a timely manner. Fourth, the effectiveness and efficiency of employees can be seen, with their efforts increasing their potential to improve services. Fifth, employee accountability through reprimanding and directing staff who commit negligence, but there are still staff who repeat this negligence and act not in accordance with the SOP.

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Section: Pendahuluanunclassified

Implementasi Prinsip Tata Kelola Pemerintahan Terhadap Kualitas Pelayanan Publik Di Kota Kendari Provinsi Sulawesi Tenggara

Muhammad Amir,

Adrian Tawai,

Muhammad Yusuf

2024

publicuho

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“…The performance of the classification system is usually evaluated by classification precision PLOS ONE [19], recall [20], and F1 value.…”

Section: Plos Onementioning

confidence: 99%

The development of robotics courses for young children under vector space model

Zuo,

Che,

Zhang

2023

PLoS ONE

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Robotics education is important in training children’s thinking, practical, and innovation abilities. It is significant to stimulate children’s interest in learning and improve their learning quality. The existing research has not paid attention to the application of robotics education in children. It is necessary to stimulate children’s interest in learning. This paper will take senior kindergarten students as the research object. It analyzes the application of the Vector Space Model (VSM) in robotics course development. The research and development of children’s robotics courses incorporating Artificial Intelligence technology are based on the survey results of robotics courses offered by 38 kindergartens in Baoji City. An automatic document classification system based on VSM is designed to assist in compiling robotics teaching textbooks. Finally, the system performance is tested. The results show that about 24% of kindergartens offer robotics courses, and 76% do not. Besides, 70.14% of teachers support the establishment of children’s robotics courses. The classification effect of the VSM system is better than that of Chinese documents. This system performs better than the automatic document classification system based on Term Frequency–Inverse Document Frequency. Its classification accuracy, recall, and F1 value are all above 85%. The development of the robotics course provides a better teaching environment for teaching young children about AI and robots. The robotics education discussed in this paper is a hot spot in the current curriculum reform and is of great significance to the development and innovation in early childhood education.

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“…The Naïve Bayes algorithm can classify complaints or not on Twitter posts, and Naïve Bayes is also included in the top 10 data mining algorithms based on the International Conference on Data Mining (ICDM) paper [4]. Naïve Bayes algorithm in classifying text by providing the best accuracy value compared to KNN [5].…”

Section: Introductionmentioning

confidence: 99%

Classification of Public Complaints Basedon Text Mining Using Modified K-Nearest Neighbor, Naïve Bayes and C4.5 Algorithm

Bahri¹,

Utami²,

Nasiri³

2022

ccitj

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To improve public services, accuracy and acceleration are needed in classifying the types of complaints so that complaints can immediately get a response from the relevant regional apparatus. This public complaint data is in text form and is not balanced in each category of regional apparatus, so we contribute to research to compare the performance of different text mining-based classification algorithms. In addition, we also tested the resampling method to overcome imbalanced data. In the final stage, testing is carried out using a multiclass confusion matrix table to show accuracy, precision, recall, and f1-score. The test results show the highest value in the Naïve Bayes algorithm with the ComplementNB model without resampling data, which is 89.58% accuracy, 86.72% precision, 82.40% recall, 84.09% f1-score. However, all scores decreased when combined with SMOTE resampling of 83.66% accuracy, 67.79% precision, 80.35% recall, 71.68% f1-score. ComplementNB can be an alternative model in the classification of public complaints with imbalanced datasets

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Classification of Community Complaints Against Public Services on Twitter

Cited by 3 publications

References 4 publications

Implementasi Prinsip Tata Kelola Pemerintahan Terhadap Kualitas Pelayanan Publik Di Kota Kendari Provinsi Sulawesi Tenggara

Implementasi Prinsip Tata Kelola Pemerintahan Terhadap Kualitas Pelayanan Publik Di Kota Kendari Provinsi Sulawesi Tenggara

The development of robotics courses for young children under vector space model

Classification of Public Complaints Basedon Text Mining Using Modified K-Nearest Neighbor, Naïve Bayes and C4.5 Algorithm

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