Communication and Collaboration: Facilitating Cooperative Work Through Communication

Goodman, George O.; Abel, Mark J.

doi:10.1108/eb022645

Cited by 28 publications

(6 citation statements)

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“…More recent studies of video networks in R&D organizations [1,4,9,10] have illustrated the value of video communication networks, as well as showing some of their limitations.…”

mentioning

confidence: 98%

Evaluating video as a technology for informal communication

Fish¹,

Kraut²,

Root³

et al. 1992

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems - CHI '92

192

126

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Collaborations in organizations thrive on communication that is informal because informal communication is frequent, interactive, and expressive. Informal communication is crucial for the coordination of work, learning an organization's culture, the perpetuation of the social relations that underlie collaboration, and, in general, any situation that requires communication to resolve ambiguity. Informal communication is traditionally mediated by physical proximity, but physical proximity cannot mediate in geographically distributed organizations. The research described here evaluates the adequacy of a version of a desktop video/audio conferencing system for supporting informal communication in a research and development laboratory. The evaluation took place during a trial in which the system was used by summer employees and their supervisor-mentors.While the system was used frequently, the most common uses and users' assessments suggest that it was used more like a telephone or electronic mail than like physically mediated face-to-face communication. However, some features of its use transcended traditional media and allowed users to gain awareness of their work environment. The paper concludes with a discussion of requirements for successful technology to support informal communication.

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“…More recent studies of video networks in R&D organizations [1,4,9,10] have illustrated the value of video communication networks, as well as showing some of their limitations.…”

mentioning

confidence: 98%

Evaluating video as a technology for informal communication

Fish¹,

Kraut²,

Root³

et al. 1992

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems - CHI '92

192

126

View full text Add to dashboard Cite

show abstract

“…In our own academic department, as well as in other research settings [6] [7], a great deal of work i s a c c o m p l i s h e d t h r o u g h t h i s t y p e o f i n f o r m a l communication [14]. While meetings and courses make it difficult to catch up with students and faculty, deviations from the schedule outlined on a public calendar exacerbate the problem.…”

Section: Informal Communicationmentioning

confidence: 99%

Inferring calendar event attendance

Mynatt

Tullio

2001

Proceedings of the 6th International Conference on Intelligent User Interfaces

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The digital personal calendar has long been established as an effective tool for supporting workgroup coordination. For the new class of ubiquitous computing applications, however, the calendar can also be seen as a sensor, providing both location and availability information to these applications. In most cases, however, the calendar represents a sequence of events that people could (or should) attend, not their actual daily activities. To assist in the accurate determination of user whereabouts and availability, we present Ambush, a calendar system extension that uses a Bayesian model to predict the likelihood of one's attendance at the events listed on his or her schedule. We also present several techniques for the visual display of these likelihoods in a manner intended to be quickly interpreted by users examining the calendar.

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“…While the technology had only mixed success in supporting these information transfer and diagnosis tasks, Rocknff [21, p. 1087] offers a "clinical impression that this technology improves the cohesiveness and sense of organizational unity experienced by health care providers in a geographically dispersed system (i.e., it facilitates their functional integration)." More recent studies of video networks in R&D organizations [2,3,7,8,17] have illustrated the value of video communication networks, as well as showing some of their limitations. For example, the Xerox PARC experiment described earlier stiggests that a video link can be barely adequate to promote a shared context and culture to support joint work across two R&D locations, but that audio and video alone will be insufficient for accomplishing tasks.…”

Section: Richness and Social-orientation Of In-mentioning

confidence: 99%

“…Recent studies of encounters across video conferencing systems show that these systems can lead to spontaneous interaction, although less than in face-to-face settings [7]. A recent demonstration project at Xerox PARC provided a continuous video and audio connection between two of its research facilities located hundreds of miles apart [2,8]. Usage data indicated that over 70% of the interpersonal communication between the two sites consisted of short, casual, "drop-in" interactions and that most of these interactiotis would not have occurred without a continuous video link.…”

mentioning

confidence: 99%