Comparing Mainland Chinese Tourists' Satisfaction With Hong Kong and the UK Using Tourist Satisfaction Index

Li, Gang; Song, Haiyan; Chen, Jason Li; Wu, Doris Chenguang

doi:10.1080/19388160.2012.729402

Cited by 17 publications

(19 citation statements)

References 27 publications

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“…Later, Song, Li, Veen and Chen (2011) conducted a study to gauge Chinese tourists' satisfaction with three tourism-related service sectors in Hong Kong: hotel, retail, and local tour operators. Using the same tourist satisfaction index approach, Li, Song, Chen and Wu (2012) found that Chinese tourists were more satisfied with Hong Kong than with the United Kingdom as their travel destination. With a growing number of Chinese visiting Hong Kong, some of them expressed dissatisfaction with their travel experience in the destination.…”

Section: Study Methodsmentioning

confidence: 96%

A Review of Chinese Outbound Tourism Research and the Way Forward

Tse

2014

Journal of China Tourism Research

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A Review of Chinese Outbound Tourism Research and the Way Forward 中国出境旅游的研究与未来路向 TONY S.M. TSEOutbound tourism from China has been the subject of many empirical studies conducted over the last two decades. These studies have collectively analyzed a wide variety of situations. The large volume of findings illustrates researchers' keen interest in Chinese outbound tourism, the existence of diverse research areas, and also the craving to understand this very important market. The barriers to understanding this market are related to its cultural background, language, and governmental intervention. This study integrates the empirical findings and discussions in 80 papers on Chinese outbound tourism. The aim is to identify the main areas of research interest, analyze how they are related in terms of tourism framework, critically evaluate the research areas, and explore future directions. The study advocates future Chinese outbound tourism research to be more concerned with the source market where the main causal factors of tourist flows are located; the social impacts of Chinese outbound tourism on its own people and destinations; and the legal and ethical aspects of the outbound tourism.

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Section: Study Methodsmentioning

confidence: 96%

A Review of Chinese Outbound Tourism Research and the Way Forward

Tse

2014

Journal of China Tourism Research

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“…Hospitality is inherent complemented by Zimbabwe's beacon in literacy of the highest standard in the whole of Africa. (www.zimbabwetourism.net) With the center stage the host population has on the identity of destination Zimbabwe, it is important tour operators, and travel agents and immigration are the most commonly acknowledged service-oriented attributes by researchers (Alegre & Garau 2011;Chung & Petrick, 2013;Kozak & Rimmington, 2000;Kresic et al, 2012;Li et al, 2012;Pizam, Neuman, & Reichel, 1978;Song et al, 2012). There are other destination attributes that have received little attention as standalone destination attributes.…”

Section: Destination Attributes and Overall Destination Satisfactionmentioning

confidence: 95%

“…Focus is also on assessing tourist satisfaction with individual destination attributes (Akama & Keiti, 2003;Boukas, 2013;Huang et al, 2010;Ladhari et al, 2008;Lee et al, 2011;Oviedo-García et al, 2014). Though still limited, studies conceptualizing destination attributes as antecedents of overall destination satisfaction have emerged (Alegre & Garau, 2011;Bernini & Cagnone, 2014;Chung & Petrick, 2013;Eusebio & Vieira, 2011;Kozak & Rimmington, 2000;Kresic, Mikulic, & Milicevic, 2012;Li et al, 2012).…”

Section: Destination Attributes and Overall Destination Satisfactionmentioning

confidence: 96%

“…Little effort is being directed towards assessing tourist satisfaction with multiple attributes in a destination and evaluating the contribution of each attribute towards overall destination satisfaction (Bernini & Cagnone, 2014;Li, Song, Chen, & Wu, 2012). More so, while tourism literature is awash with tourist satisfaction assessment studies in general, there are limited studies on this subject, just like any other tourism subject (Mkono, 2010), in the developing world.…”

Section: Approaches To Tourists' Satisfaction Assessmentmentioning

confidence: 98%

“…There are three most common satisfaction indicators in literature: general or overall satisfaction; confirmation to expectations; and comparison to ideal (Chan et al, 2003;Fornell, Johnson, Anderson, Cha, & Bryant, 1996;Li et al, 2012; Table 2 shows how each destination attribute was rated by the tourists and the resulting rank in relation to other attributes in the destination. Tourists were mostly satisfied with attractions in Zimbabwe and least satisfied with immigration.…”

Section: Data Collection and Research Instrumentmentioning

confidence: 99%

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Destination Attributes and Overall Destination Satisfaction in Zimbabwe

Kwanisai¹,

Vengesayi²

2016

Tourism Analysis

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Tourist satisfaction assessment is important for successful management of tourism destinations. Attribute satisfaction contributes towards overall destination satisfaction; however, there is limited research on this relationship. This study sought to assess the extent to which international tourists are satisfied with specific destination attributes in Zimbabwe and evaluate the contribution of each attribute towards overall destination satisfaction. A survey was conducted around Zimbabwe's major tourist areas. The study established that international tourists are generally satisfied with Zimbabwe as a destination. Tourists are most satisfied with attractions and not satisfied with immigration. Accommodation had the greatest contribution towards destination satisfaction while transport and intermediaries did not make any significant contribution. Key among the article's recommendations is that the destination attributes not satisfying tourists should be addressed as a matter of urgency to improve Zimbabwe's destination image and attractiveness. Also, the destination should plan tourism products considering the level of contribution made by the individual attributes towards destination satisfaction.

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Tourist satisfaction and subjective well‐being: An index approach

Saayman

Uysal

et al. 2018

Journal of Tourism Research

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The purpose of this research is to propose an index approach to study the impact of travel experience on tourists' satisfaction and the further impact on their sense of well‐being. Based on the latest development of tourist satisfaction research, that is, the tourist satisfaction indices, this innovative study further extends the two‐stage framework of tourist travel experiences to account for subjective well‐being and subsequently calculates a tourist well‐being index. A questionnaire with 496 respondents was used, which focused on four service sectors' tourist satisfaction indices. From this, a destination overall tourist satisfaction index and a tourist well‐being index were produced using the results of structural equation modelling. Some key findings include the higher the impact of the trip on tourist's sense of well‐being the higher the loyalty towards the destination. Different cultures had different results concerning the trip experiences (satisfaction) and the impact of the latter on their subjective well‐being. Group travellers also had a significantly more positive experience compared with solo travellers. A new innovative indices system capturing tourist satisfaction and its causes and outcomes, in particular its impact on tourist's subjective well‐being, was developed. This research therefore extends work done on the impact of tourist experience and quality of life/subjective well‐being.

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Comparing Mainland Chinese Tourists' Satisfaction With Hong Kong and the UK Using Tourist Satisfaction Index

Abstract: This study aims to assess mainland Chinese tourists' satisfaction with the UK and

Cited by 17 publications

References 27 publications

A Review of Chinese Outbound Tourism Research and the Way Forward

A Review of Chinese Outbound Tourism Research and the Way Forward

Destination Attributes and Overall Destination Satisfaction in Zimbabwe

Tourist satisfaction and subjective well‐being: An index approach

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