“…The most important megatrends are digitalisation, changing values and new business models, which results in completely new questions and challenges for brand management. 'Hot' topics include the loss of brand control by external stakeholders (keywords: Firestorms in social media, brand hate, brand co-creation; e.g., Dessart et al, 2020;Herhausen et al, 2019;Ind et al, 2017;Ind & Schmidt, 2019;Kristal et al, 2018Kristal et al, , 2020Zarantonello et al, 2016), more complex customer journeys through off-and online brand touchpoints (keywords: ZMOT, customer journey, brand and customer experience; e.g., Lecinski, 2011;Lemon & Verhoef, 2016), new digital brand contact points (keywords: voice assistants and robots; e.g., Kuehnl et al, 2019;McLeay et al, 2020;West et al, 2018), the legitimacy crisis of purely profit-oriented business models and brands (keywords: Fridays for Future, Black Lives Matter, brand purpose, political brands; e.g., Hsu, 2017;Matos et al, 2017), new types of collaboration (keywords: art-brand-collaborations, influencer; e.g., Baumgarth, 2018;Baumgarth & Wieker, 2020;Ki et al, 2020;Michel & Willing, 2020;Nascimento et al, 2020) and building brands for new companies and new business models (keywords: start-up or entrepreneurial branding, vegan and meat alternatives, platform brands, direct-to-consumer brands; e.g., Eggers et al, 2016;Haslehurst et al, 2017;Kühlwein, 2019;Van Loo et al 2020). These and many other new topics lead to new and exciting questions for brand science.…”