2022
DOI: 10.29244/jcs.7.2.83-96
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Consumer Protection in the Retail and Financial Services Sectors against the Practice of Exoneration Clauses

Abstract: The rapid development of the business world has resulted in several changes to business actors in carrying out their business activities. This encourages the emergence of standard agreements as practicality in conducting transactions. This study aims to analyze consumer protection law and apply the principles of freedom of contract in standard agreements in online and retail financial services businesses—the descriptive qualitative method with data collection techniques using in-depth interviews and documentat… Show more

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Cited by 4 publications
(2 citation statements)
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“…The provisions of the agreement in the KUHPer can be said to be more progressive than the provisions of the agreement in the RD Law. The Code specifically states that agreements must not contradict the law where the law here is broadly defined not only as positive law, but also includes customary law as well as propriety values that develop in society(Anna Maria Tri Anggraini et al, 2022). In the construction of the Code, an agreement that does not contradict positive law is not necessarily a legally valid agreement, but it must also be seen whether the susbtansi of the agreement is contrary to customary law as well as the value of propriety that develops in society or not.…”
Section: The Legal Construction Of Violation Of Adequacy As a Form Of...mentioning
confidence: 99%
“…The provisions of the agreement in the KUHPer can be said to be more progressive than the provisions of the agreement in the RD Law. The Code specifically states that agreements must not contradict the law where the law here is broadly defined not only as positive law, but also includes customary law as well as propriety values that develop in society(Anna Maria Tri Anggraini et al, 2022). In the construction of the Code, an agreement that does not contradict positive law is not necessarily a legally valid agreement, but it must also be seen whether the susbtansi of the agreement is contrary to customary law as well as the value of propriety that develops in society or not.…”
Section: The Legal Construction Of Violation Of Adequacy As a Form Of...mentioning
confidence: 99%
“…Third, the exoneration clause has the potential to "close" various legal remedies and steps to restore rights that were reduced by one party against another party. In this context, exoneration clauses have the potential to become "tools of power" for parties with higher positions (Anna Maria Tri Anggraini et al, 2022).…”
Section: A the Principle Of Proportionality Related To The Exoneratio...mentioning
confidence: 99%