2014
DOI: 10.1177/2158244014561214
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Creating a Culture of Meaningful Evaluation in Public Libraries

Abstract: The current state of practice sees public libraries, like all public institutions, enduring funding challenges within the dominant political-economic environment, which is shaped by the tenets of new public management and the neoliberal audit society. Libraries, feeling threatened and unsure about their future stability, seek new ways to demonstrate their value. However, they face institutional cultural constraints when attempting to introduce new assessment methods to meet this challenge. The new dynamics req… Show more

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Cited by 7 publications
(3 citation statements)
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“…Numerous articles have highlighted difficulties with a strict preference for primarily quantitative studies (Closter, 2015;Irwin & Silk, 2019;Irwin & St-Pierre, 2014;Lyons, 2012), which may explain the recent shift away from such approaches in the research.…”
Section: Concerns With Strictly Quantitative Approachesmentioning
confidence: 99%
See 1 more Smart Citation
“…Numerous articles have highlighted difficulties with a strict preference for primarily quantitative studies (Closter, 2015;Irwin & Silk, 2019;Irwin & St-Pierre, 2014;Lyons, 2012), which may explain the recent shift away from such approaches in the research.…”
Section: Concerns With Strictly Quantitative Approachesmentioning
confidence: 99%
“…This kind of framing is in stark contrast to the activities suggested by the literature as necessary for successful implementations of a "culture of assessment". Common guidance includes establishing a formal assessment program where the requirements and goals are clear to all involved, involving external experts, providing training in research methodology and assessment techniques, implementing a decision support system, and defining a pathway whereby assessment outcomes are available for use in strategic planning and programming (Farkas, 2013;Hiller et al, 2008;Irwin & St-Pierre, 2014;Lakos & Phipps, 2004;Lyons, 2012;Rubin, 2006). The common thread in all these recommendations is that they all speak to lengthy processes that will require both time and funding; it is not surprising that presenting them within the anxiety-producing context of impending threat to survival has not produced the desired engagement.…”
Section: Current Approaches To Library Assessmentmentioning
confidence: 99%
“…Artefacts are the most easily viewed, heard and felt characteristics of an organization and at the highest consciousness level, and they can sometimes steer people’s behaviours and attitudes (Adam and Galinsky, 2012; Schein, 2004: 25–27). The artefacts are thus the manifestations of the underlying assumptions (e.g., Irwin and St-Pierre 2014). They can be intangible notions, such as names (Glynn and Marquis, 2013) and contracts (Kaghan and Lounsbury, 2013), or tangible, like inanimate objects (Yanov, 2016).…”
Section: Organizational Culturementioning
confidence: 99%