Criação de sentido nas organizações

Borges, Maria de Lourdes; Gonçalo, Cláudio Reis

doi:10.4013/base.2009.62.07

Cited by 2 publications

(4 citation statements)

References 4 publications

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“…Organizations are breeding grounds for sense-making because they work with ambiguous information, as well as they have their own language and symbols, events, and unexpected interruptions on a complex network of interactions dynamically arranged in search of organizational sense (Borges & Gonçalo, 2009). …”

Section: Collective Competences: Concepts and Applicationsmentioning

confidence: 99%

Section: Collective Competences: Concepts and Applicationsmentioning

confidence: 99%

“…Considering the above, sense-making is a new way of associating action with the organizational context that emphasizes how people create meaning from experience and its cultural and discursive context (Borges & Gonçalo, 2009). According to Le Boterf (2003), the existence of collective competences can be recognized through the following elements: to know how to develop shared representations, to know how to communicate, to know how to cooperate, and to know how to learn collectively.…”

Section: Collective Competences: Concepts and Applicationsmentioning

confidence: 99%

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“One Swallow Does Not Make a Summer”

Macke

Crespi

2016

Sage Open

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This descriptive study aims at developing a collective competence instrument for Information Technology (IT) teams. It was carried out in the city of Farroupilha (Brazil), with IT teams of a large footwear manufacturing company. To analyze data, descriptive statistics, factor analysis, and linear regression were used. The results indicate that four factors explain the collective competence in IT work teams: Proactivity, Communication, Cooperation, and Interpersonal Relationship. Proactivity was the factor with the highest intensity of association with the general perception of collective competence. This study aims, through its instrument for measuring collective competence, at contributing to the creation, development, and improvement of such competences.

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Section: Collective Competences: Concepts and Applicationsmentioning

confidence: 99%

Section: Collective Competences: Concepts and Applicationsmentioning

confidence: 99%

Section: Collective Competences: Concepts and Applicationsmentioning

confidence: 99%

See 1 more Smart Citation

“One Swallow Does Not Make a Summer”

Macke

Crespi

2016

Sage Open

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“…In the face of the surprise, we try to recall something similar and not finding anything we start the speculations about what is happening. Some assumptions then arise and people start to discuss because the contacts are crucial in the construction and perception of the problem which involve identity or reputation ((BORGES;GONÇALO, 2009, p.186;WEICK, 1995). (.…”

Section: Sensemaking As a Starting Pointmentioning

confidence: 99%

Learning process promoted by sensemaking and trust: a study related to unexpected events

Borges

Gonçalo

2010

Cad. EBAPE.BR

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The objective of this study is to understand the interrelations among the micro processes which comprise sensemaking (WEICK, 1995) and the construction of trust (LUHMANN, 1996) in unexpected events. Unexpected events transcend routine and planning orders. However, when they happen, they demand from the organizations solutions as efficient and effectual as those programmed events. The methodology consists of the analysis of six semi-structured interviews and Conversation Analysis (CA) of the main extracts of the conversation between the agents and the supervisor from the beginning of event until its conclusion (recorded in real time). As empirical evidence, an unexpected event at the Operations Center of the Brazilian Electrical System (COS) of an important Brazilian state, on September 24 and 25, 2009 is investigated. The conclusion is that there is an interrelationship between micro processes of sensemaking, considered as ambiguity, experience and interactions, and the micro processes of trust, considered as complexity, familiarity and social behavior.Keywords: sensemaking, trust, unexpected events. ResumoO objetivo deste estudo é compreender as inter-relações entre os processos que compreendem sensemaking (Weick, 1995) e a construção de confiança (Luhmann, 1996), presentes em eventos inesperados. Acontecimentos inesperados transcendem a ordem da rotina e do planejamento. No entanto, quando eles acontecem, exigem das organizações soluções tão eficientes e eficazes como os eventos programados. A metodologia do presente trabalho consiste na análise de seis entrevistas semiestruturadas e análise da conversação (AC) dos extratos principais dos diálogos entre os agentes e o supervisor, desde o início do evento até sua conclusão (gravadas em tempo real). Como evidência empírica é investigado um evento inesperado no Centro de Operação do Sistema Elétrico Brasileiro (COS) de um importante estado do Brasil, nos dias 24 e 25 de setembro de 2009. É possível concluir que existe uma inter-relação entre os microprocessos de sensemaking, considerados como ambiguidade, experiência e interações e os microprocessos de confiança, considerados como a complexidade, a familiaridade e o comportamento social.Palavras-chave: criação de sentido, confiança, eventos inesperados.

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Criação de sentido nas organizações

Cited by 2 publications

References 4 publications

“One Swallow Does Not Make a Summer”

“One Swallow Does Not Make a Summer”

Learning process promoted by sensemaking and trust: a study related to unexpected events

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