Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster

Utz, Sonja; Schultz, Franz; Glocka, Sandra

doi:10.1016/j.pubrev.2012.09.010

Cited by 421 publications

(317 citation statements)

References 25 publications

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“…People did not fully understand what had happened or what impact it would have for them personally (Jung, 2012). Many researchers concluded that the news of the meltdown had a devastating impact (Li et al, 2014;Ng and Lean, 2012;Pierpoint, 2011;Utz et al, 2013), generating widespread fear among the public in the absence of accurate authorized information.…”

Section: Pre-studymentioning

confidence: 99%

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Decomposing issue patterns in crisis communication: the case of the lost airliner

Zhang

Vos

Veijalainen

2018

IJEM

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This research explores the relation between a crisis and public discussion on related issues. In organisational crisis communication, a singleissue strategy is often proposed. Such a strategy, however, may not be adequate in more complex crises where the crisis lifecycle is likely to encompass shorter lifecycles of issues that generate media attention. Decomposing the online crisis debate into a pattern of issues supports understanding of public perceptions, and hence of crisis response and communication. This is investigated through an analysis of Facebook posts prompted by the loss of Malaysia Airlines flight MH370 in 2014. The analysis shows that during the life of the crisis a variety of related issues arose that became topics of public debate. Compassion for victims dominated in the early stages of the crisis, while later on reputation-related issues took over. The insights gained help in understanding the results of social media monitoring during complex organisational crises and facilitate organisational decision making. Jari Veijalainen, PhD, is a Professor of Software Engineering at the University of Jyvaskyla, Finland. His research focuses on heterogeneous transaction management, transaction models and mechanisms for computer supported cooperative work, workflow systems and electronic commerce systems, formal modelling, mobile computing, software engineering, mobile multimedia data management, and social media analysis. Keywords

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Section: Pre-studymentioning

confidence: 99%

“…After the incident, the Japanese government sought to calm the public (Utz et al, 2013). However, the international news media reported that withholding information made it difficult to accurately report radiation levels, and people questioned whether the government was telling the truth or covering up potential risks (Li et al, 2014).…”

Section: Pre-studymentioning

confidence: 99%

Decomposing issue patterns in crisis communication: the case of the lost airliner

Zhang

Vos

Veijalainen

2018

IJEM

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“…In this regard, models and theories-such as planned participatory behavior, reasoned action, human interaction, Coombs' situational crisis communication theory, risk communication approaches, and the social-mediated crisis communication model-were used (see, e.g., Chakravartty & Downing, 2010;Cooley & Jones, 2013;Freberg & Palenchar, 2012;Liu, Jin, & Austin, 2013;Stephens, Malone, & Bailey, 2005). Systemic approaches, such as those applying networked crisis communication theory and socioeconomic knowledge and participation gaps, appeared less often than did constructivist perspectives, such as those focusing on framing theory and the construction of meaning (see, e.g., Bressers & Hume, 2012;Hamdy & Gomaa, 2012;Martin, 2013;Utz, Schultz, & Glocka, 2013). The functionality of social media services, for example, in context with crowd sourcing, emergency management tools, and the question of channel complementarity, rarely was broached in the research material (see, e.g., Jung & Munehito, 2012).…”

Section: Content Analysis Of Academic Texts In the Area Of Crises Andmentioning

confidence: 99%

Crises and Social Media: A Metastudy on Pertinent Research and Practice

Wetzstein¹,

Grubmüller-Régent²,

Götsch³

et al. 2014

Human Technology

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Irmgard Wetzstein Department of Communication University of Vienna AustriaVerena Grubmüller-Régent University of Applied Sciences Vienna Austria Katharina Götsch University of Vienna AustriaKarin Rainer AEI Agency for European Integration and Economic Development Vienna, AustriaWetzstein, Grubmüller-Régent, Götsch, & Rainer 96 publications, pilot projects, and practical initiatives (Doan, Vo, & Collier, 2011;Johansson, Brynielsson, & Quijano, 2012;Nilsson et al., 2012;Rainer, Grubmüller, Pejic, Götsch, & Leitner, 2013). The link between social media and crises is not surprising, given the prominence that interactive Web 2.0 services have attained within the past decade. As Grubmüller, Götsch, and Krieger (2013) emphasize, microblogging services, such as Twitter, and social networks, such as Facebook, have taken on an immense role in peoples' daily lives-not only in the developed world. Easy and mobile accessibility has paved the way for the unprecedented success of social media, allowing "many-to-many" communication, and changing our notion of concepts such as sharing, open access, and privacy. As Omand, Bartlett, and Miller (2012, p. 9) pointed out, "We are transferring more and more of our lives onto vast digital social commons." This is also true for the expression of political opinions, mobilization, and community self-organization:technologies offer a wide range of possibilities for engagement, participation, communication and collaboration as they allow each and every individual with internet access to publish, share or edit comments, postings, videos, photos etc. This implies new possibilities of interaction, diverse news and opinions, engagement in the form of "one-toone, one-to-many and many-to-many communications." (Grubmüller et al., 2013, p. 2)

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“…The importance of media communication has been highlighted during all the historical nuclear emergencies (Perko, 2011) and the recent disaster at the Fukushima nuclear power plant has shown that there are still gaps to be filled in nuclear and radiological preparedness communication (Utz et al, 2013). All people, even those who are not directly affected, have the right to receive accurate information so they can make informed decisions.…”

Section: Introductionmentioning

confidence: 99%

“…Today mass media can intensify or downplay a nuclear risk (Kasperson and Kasperson, 2005), they allow rapid dialogue among users (Utz et al, 2013) and public engagement (Ng and Lean, 2012). Therefore, implementation of media communication in the emergency management plan requires clear recommendations, practical advice as well as an experienced and dedicated team to be successful.…”

Section: Introductionmentioning

confidence: 99%

Communication with media in nuclear or radiological emergencies: general and practical recommendations for improvement

Perko¹,

Tomkiv

Prezelj

et al. 2016

Radioprotection

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-Communication with mass media during and after a nuclear emergency presents both a challenge and an opportunity for emergency management. The challenge lies with the different motivations and types of process applied by mass media and emergency management; the opportunity arises from the power of mass media to reach out to an audience with information important for compliance with protective actions. This article summarises recommendations for improved media communication by nuclear emergency management professionals. Recommendations address both the traditional and new media, and are the result of empirical and qualitative research conducted in the context of the FP7 PREPARE project, including: (i) a media content analysis of newspapers articles reporting about Fukushima (N = 1340); (ii) a content analysis of tweets about Fukushima (N = 914); and (iii) a qualitative approach -round table discussions with stakeholders (N > 100) involved in communication about nuclear emergencies. Results show that although challenging, nuclear emergency communication can be improved by using mass media and developing skills, training and resources during the preparedness phase of a nuclear emergency cycle. Some general recommendations and practical advice for communication with media is given.

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Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster

Cited by 421 publications

References 25 publications

Decomposing issue patterns in crisis communication: the case of the lost airliner

Decomposing issue patterns in crisis communication: the case of the lost airliner

Crises and Social Media: A Metastudy on Pertinent Research and Practice

Communication with media in nuclear or radiological emergencies: general and practical recommendations for improvement

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