Crisis Management and Human Resource Development: Towards Research Agenda

Zulkarnaini, Nor Amira Syairah; Shaari, Roziana; Sarip, Azlineer

doi:10.1007/978-3-030-20154-8_50

Cited by 8 publications

(11 citation statements)

References 27 publications

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“…Our second contribution is to continue to move theories of crisis management beyond the more technical aspects of policymaking and systems building (Hutchins and Wang 2008;Zulkarnaini et al 2020). The Covid-19 crisis presents not only a challenge to leaders' decision-making, but also to how they communicate with individuals on public health matters.…”

Section: Discussionmentioning

confidence: 99%

“…This paper draws upon primary data to examine how crisis leadership and communication were enacted in real time. Second, much of the crisis management literature seems preoccupied with improving the effectiveness of systems, processes and models, without paying sufficient attention to the human, social and communitarian aspects of the crisis (Dückers et al 2017;Zulkarnaini et al 2020;Hutchins and Wang 2008). In this paper, we address how effective crisis communication can help to co-create the crisis experience and assist individuals to engage in sensemaking and develop a shared understanding of reality.…”

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confidence: 99%

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Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

McGuire

Cunningham

Reynolds

et al. 2020

Human Resource Development International

151

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The Covid-19 pandemic has severely tested the leadership and communication abilities of political leaders globally. Guiding an effective response to the global pandemic has required leaders to demonstrate not only effective planning and coordination skills, but the ability to communicate clear consistent messages in an empathetic manner as well. In New Zealand the first confirmed case of Covid-19 was recorded on February 28 and over the course of March and April 2020, 1,132 further cases of Covid-19 were confirmed and 19 deaths -a much lower transmission rate than most industrialized nations. On 27 April 2020, New Zealand Prime Minister Jacinda Ardern announced that they had won the battle against community transmission of Covid-19. This paper analyses the speeches and public statements (n = 40) made by Prime Minister Ardern in March and April 2020 through the lens of crisis leadership and crisis communication. In particular, it looks at the use of different mediums (parliamentary statements, daily briefings, Facebook Live broadcasts and podcasts) as mechanisms for engaging in narrative and dialogue with the public. The paper underscores the importance of communication in crisis management and looks at how positive and consistent messaging inspires confidence and social solidarity.

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Section: Discussionmentioning

confidence: 99%

mentioning

confidence: 99%

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

McGuire

Cunningham

Reynolds

et al. 2020

Human Resource Development International

151

View full text Add to dashboard Cite

show abstract

“…Anyway, a presence of the HR crisis management system tells about a solid management style of an enterprise in a crisis state when it is necessary to make and implement risky managerial decisions. To ensure the crisis management requires the firm-specific capabilities connected with the high-level strategic integration between HRD, organizational structure, culture, and strategy [2].…”

Section: Resultsmentioning

confidence: 99%

Hr Crisis Management at Trade Enterprises

Losіtska

Bieliaieva

2020

EUREKA: Social and Humanities

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The article is about revealing the content and role of HR crisis management at trade enterprises. The article provides an understanding of organizational changes, crisis phenomena, and crisis management. It is stated, that management of enterprises in a crisis state is one of the main problems of economy and legislation not only of economically developed countries, but also of countries with fragile economies, to which Ukraine still applies. A set of measures for HR crisis management at a trading company was identified. At the basis of research, it is possible to identify consistent ways to implement the steps of HR crisis management at a trading company. It is established, that as a result of a crisis, organizations may lose employees, workers, along with key talent and organizational knowledge, from low morale, fear, physical relocation or death. In this case, there are outlined the core messages to decision makers that employee’s development and rewards are the major dimensions of the content of an Human Resource Management (HRM) system and that consistency and distinctiveness are the principal features of the process of HRM system, even in cases where an organization is operating under an economic crisis environment. It is stated, that the essence of crisis management of an enterprise is to provide such conditions for the functioning of an enterprise, when financial, production, marketing, personnel and other difficulties are not permanent and are quickly resolved by means of special measures. It is investigated, that HR crisis management at trade enterprises involves not only the formal organization of the work with the staff, but also a set of factors of social and psychological, moral character - democratic style of management, caring attitude to the needs of a person, attention to his/her individual characteristics, etc. It is proved, that an important factor that can contribute to effective crisis management is a well-selected, managed personnel, who respond quickly and flexibly to any changes in the environment. The article establishes the HR management in the conditions of unstable or crisis state of an enterprise as a comprehensive, planned activity, based on a system of scientifically grounded principles, experience and intuition of managers of an enterprise. There are investigated the stages for HR crisis management in the market conditions as: analysis of the problem situation and state of an enterprise, diagnostics of human resources state, development and implementation of HR marketing measures, development of a HR crisis strategy and system of its marketing support, design of a HR crisis policy, development and organization of implementation of HR crisis decisions, development of measures to overcome and prevent conflicts, determination of HRM risk and ways of their overcoming, control over the implementation of HR-crisis decisions. There is created a list of actions of HR managers while crisis management, including establishment of a crisis management team, development of recovery plans, provision of communications.

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“…Zulkarnaini, et al [24] Its findings also raise important questions for HRD professionals, in both academia and practice, in relation to claims and aspirations which prevail in respect of HRD and organizational change and business transformation.…”

Section: Previous Studiesmentioning

confidence: 95%

The Impact of Human Resources Management Practices as an Entry Point in Crisis Management

lshammari

Al-Hazaimeh

Alzoubi

2020

Journal of Asian Scientific Research

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Human resources management (HRM) Crisis management Jordanian commercial banks Warning signals Damage containment Learning Readiness and prevention. This study aimed to explore the impact of human resources management practices (training, participating in decision-making, motivation, and controlling), trying to build theoretical and practical frame for the effect of human resource practices in fulfilling innovations. And trying to clarify the impact of these practices on crisis management. In addition to introduce suggestions and recommendations to the firms, and to future research in similar topics. The population consisted of the estimated 11 commercial bank employees, operating in Irbid province, out of a total 34 branches, and a randomized judgmental sample were taken from (80) employees working in human resources departments. (71) resolutions deemed fit for analysis recovered. The most important research findings that there is positive statistically significant influence for human resources management practices (training, participating in decision-making, motivation, and controlling)) in crisis management. The study recommends that outsourcing like consultants is another option, consultant that can lead the process. Contribution/ Originality This study aimed to explore the impact of human resources management practices (training, participating in decision-making, motivation, and controlling), trying to build theoretical and practical frame for the effect of human resource practices in fulfilling innovations.

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Crisis Management and Human Resource Development: Towards Research Agenda

Cited by 8 publications

References 27 publications

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

Hr Crisis Management at Trade Enterprises

The Impact of Human Resources Management Practices as an Entry Point in Crisis Management

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