Critical success factors in the sharing economy: a customer perspective

Huang, Shiu-Li; Kuo, Mark Yen‐Ping

doi:10.1007/s11628-020-00426-5

Cited by 10 publications

(8 citation statements)

References 63 publications

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“…A recent study showed that sharing economy startups have a high failure rate, with 122 out of 521 sharing economy platforms going out of business within three years of operation [5]. Because scalability and critical mass are critical for the survivability of sharing economy startups [1,6], prior studies have therefore focused mostly on consumer-level issues such as how to engage participants in the sharing economy [7,11], what value propositions attract customers [2,12], and what keeps consumers loyal to a particular sharing platform [13]. These studies have been helpful to unveil how consumers perceive the value of a sharing economy to participate and remain active.…”

Section: Sharing Economy Successmentioning

confidence: 99%

Understanding the Success of Sharing Economy Startups: A Necessary Condition Analysis

Bui¹,

Bui²

2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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Sharing economy businesses such as Uber and AirBnB have disrupted the traditional business models and drawn considerable attention from researchers. While many sharing economy startups are found, a majority of them go unnoticed and fail to reach a critical mass for survival. Prior studies have mostly focused on consumer engagement as success factors for sharing economy businesses. Yet, there is a scarcity of research on success factors at the entry level of sharing economy businesses, namely, the fundraising rounds. This study uses a Necessary Condition Analysis (NCA) on 99 sharing economy startups to explore how human capital, innovativeness, and entrepreneurial footprint impact their fundraising success. Our findings show a large necessary effect for human capital and entrepreneurial footprint, and a medium effect for innovativeness on fundraising success. Additionally, firms only need a range of 30% to 40% level of three factors to achieve at least 40% level of fundraising success.

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Section: Sharing Economy Successmentioning

confidence: 99%

Understanding the Success of Sharing Economy Startups: A Necessary Condition Analysis

Bui¹,

Bui²

2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…Several scholars consider CSFs as factors that companies must develop to successfully face the competitive challenges; thus, they can be perceived also as a systematic set of activities that supports a retailer in reaching its objective (Chowdhury et al, 2020). Although different methods have been proposed in previous academic literature to identify CSFs (Rockart, 1979;Huang and Kuo, 2020), scholars commonly discover CSFs by asking senior managers what kinds of factors can provide companies with a competitive advantage position (Bairi and Manohar, 2011).…”

Section: Critical Success Factors In Luxury Fashionmentioning

confidence: 99%

A classification model for formal high-end menswear retailers in Italy

Arrigo

Brun

2021

IJRDM

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PurposeDespite menswear is gaining a significant relevance in terms of retail sales, it represents a neglected topic within the academic literature. Therefore, this paper aims at providing a better understanding of the formal menswear market by developing a tailor-made classification model for the identification of retailers' clusters and at discovering the critical success factors (CSFs).Design/methodology/approachThis research looked at most formal high-end menswear retailers in Italy adopting a methodology based on the Analytic Hierarchy Process and multiple case studies. Thirty interviews were conducted with experts, managers and shopkeepers from case studies.FindingsThe study develops for the first time a classification framework of formal high-end menswear retailers and a matching matrix to jointly analyse retailers' clusters and customer profiles in Italy. The results identify the CSFs pursued by menswear retailers and highlight the existence of four clusters of retailers (Differentiated Fashion Firms; Formal Menswear Leaders; Tailoring Firms and Luxury Brands) and seven customer profiles (Habitual Professionals, Special Events, Young People, Occasional Professionals, Foreigners, VIPs and Fashionistas).Originality/valueThe formal high-end menswear represents one of the most traditional Italian heritage markets while being almost ignored in the academic literature. Thus, the value of this research lays in deepening our understanding of this market from the retailers' perspective, by providing for the first time a taxonomy of its players and contributing to identifying the CSFs and the main customer profiles.

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“…A contemporary Westernised and mechanistic view of reciprocity leaves gaps in the understanding of and requirements for the design of service exchange systems and platforms and how increasily service-driven economies (The World Factbook 2021) should operate. This is also in light of newer forms of interaction and exchange in the service marketplace becoming more prevalent, such as actorto-actor or peer-to-peer networks where actors participate in value co-creation via platforms which connect them (Huang and Kuo 2020;Lee and Kim 2019a;Palma et al 2019;Quero et al 2017;Zervas et al 2017). Recent disruptions, such as the COVID-19 pandemic and increased interest in remote or contactless services (Finsterwalder and Kuppelwieser 2020), sharing platforms (Mont et al 2021) and the "untacting" from service providers (Lee and Lee 2020) might have accelerated this.…”

Section: Introductionmentioning

confidence: 99%

Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing

Finsterwalder

Tombs

2021

Serv Bus

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Service exchange among actors and the notion of reciprocity have gained momentum in service research. However, reciprocity's underlying facets and nature have been neglected. Drawing on a tribal notion of dynamic reciprocity facilitates the understanding of contemporary service interactions in service ecosystems. We explore reciprocity's tribal elements of repayment, retaliation and restorative justice. This tribal view of reciprocity is also linked to relational and regenerative wellbeing. We derive a conceptual framework for service ecosystems research and practice. An expanded view of reciprocity for service exchanges within and across system levels is required to facilitate regenerative service ecosystem wellbeing.

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Critical success factors in the sharing economy: a customer perspective

Cited by 10 publications

References 63 publications

Understanding the Success of Sharing Economy Startups: A Necessary Condition Analysis

Understanding the Success of Sharing Economy Startups: A Necessary Condition Analysis

A classification model for formal high-end menswear retailers in Italy

Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing

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