Critical success factors of the continued usage of digital library successful implementation in military-context

Abstract

Purpose This paper aims to identify the critical success factors of the continued usage of digital library (DL) successful implementation from the perspective of users with organisation support factors as key antecedents. Design/methodology/approach Based on the extensive literature review, this study has constructed a conceptual framework based on organisational support perspectives and updated Delone and McLean’s information system success model. A pilot study was carried out on a sample of 105 respondents from military-context. A survey instrument including 22 measurement items was designed to identify the level of DL information system (IS) successful implementation practices in military context. Descriptive statistical analysis and reliability analysis were used to analyse the data with SPSS software. Findings The findings indicate that training and education, DL environment and communication support, continuation of usage intention, net benefits and user satisfaction are the critical success factors that play key role in ensuring the continued usage DL successful implementation in military context. The military-context DL needs to obtain critical success factors of DL practices implementation to sustain its continued usage, particularly for the active users of its members. Research limitations/implications This study only considered the military personnel who have visited the five main military libraries. For practical implications, the development of instruments in this study may be valuable tools to evaluate DL in other DL settings in Malaysian context other than academic settings. Originality/value This study makes a new contribution to DL IS successful implementation practices in military context. This study also provides important information for decision-makers involved in DL IS successful implementation practices and provides useful reference for future researchers in this research area.

Digital library service model for predictive analysis of user satisfaction based on multivariate fuzzy logic

“…For this, they used linear regression models to evaluate the user’s consecutive actions and responses in the context of the cross-device data exploration domain. Besides, the organization support attributes are considered to develop a theoretical model in the context of military libraries and their corresponding applications (Abdul Rahman et al , 2020). It used a numerical data analysis technique to assess the reliability of the presented model to provide information system benefits from the customer’s dimensionality.…”

Identifying the factors influencing digital library use among research students: a case of National Digital Library of Pakistan

“…For more and effective use of HEC (NDL) resources the HEC (NDL) authorities should provide advanced IT facilities to university libraries. The university library administrators should create awareness among research students about HEC (NDL) resources through awareness sessions and proper training sessions should be organized (Abdul Rahman et al , 2020). Each university library should create a position of a digital resource person who should be able to guide and disseminate (e-chat) electronic resources among students according to their information needs.…”

“…Furthermore, individual factors including gender, familiarity with the system, library instruction experience and information search skills also affect the frequency of using digital content (Joo and Choi, 2015). Users’ awareness about e-resources, utilitarian benefits (Abdul Rahman et al , 2020), up-to-date information and experiential benefits are the factors that encourage the use of E-resources (Garg and Kumar, 2017; Kumar and Kumar, 2010). Besides, interface characteristics such as clear terminology, clear and relevant screen design and navigational clarity encourage users to use the online library (Kumar and Kumar, 2010; Ramayah, 2006).…”

Critical success factors for digital library implementation in Africa: Solution focused rather than problem focused

“…The first study found that the quality factors of digital libraries have a strong influence on user satisfaction and actual use (Alzahrani et al 2019). The second study, incorporating Delone and McLean's model and organisational support perspective (Abdul Rahman et al 2020), found the following CSFs in ensuring continued usage and digital library successful implementation -training and education, digital library environment and communication support, continuation of usage intention, net benefits and user satisfaction. Ideally, for a system to be fully successful it has to be used, however it should not be forgotten that implementation takes place before usage.…”