Cruisers on the Danube - the impact of LMX theory on job satisfaction and employees’ commitment to organization

Erdeji, Irma; Vuković, Ana Jovičić; Gagić, Snježana; Terzić, Aleksandra

doi:10.2298/ijgi1603401e

Cited by 8 publications

(6 citation statements)

References 37 publications

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“…Reciprocity plays an important role in manager-employee relationships and links perceived emotional support with behavioral outcomes (Gordon et al, 2019). The idea of leader-member exchange indicates how, in exchange for support, employees may commit to their supervisors (Erdeji et al, 2016). Our study, using SET, argues that managers' emotional competence increases the aesthetic labor of employees.…”

Section: Hypothesis Development Emotional Competence and Aesthetic Labor (Service)mentioning

confidence: 90%

Emotional and social competence in the aestheticization of labor in the restaurant industry

Genç

Kozak

2020

IJCHM

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Purpose The purpose of this paper is to provide guidance regarding the satisfaction of customer needs in the competitive restaurant industry. Restaurants have seen a transformation in employees’ labor, changing from primarily physical and mental to emotional and aesthetic dimensions. In this study, the effect of managers’ emotional and social competence (ESC) on the aesthetic labor of service and kitchen employees has been investigated. Design/methodology/approach Empirical data was collected from employees and managers of a restaurant chain. Structural equation modeling was the main analytical tool used to assess the results. Findings The findings indicated that managers’ ESC affected the aesthetic labor of their service (aesthetic traits (AT), aesthetic requirements and service encounters) and kitchen (AT, aesthetic creativity and aesthetic harmony ) employees. Achievement orientation and adaptability were among the dimensions of emotional competence that contributed the most to aesthetic labor. The most significant elements of social competence were inspiring leadership and conflict management. Practical implications The study suggests that managers can improve the aesthetic performance of their employees by using their ESC. Originality/value This is the first study of this kind to include kitchen employees while considering the effects of restaurant managers’ ESC on aesthetic labor. The findings indicate the importance of the ESC of managers in improving the aesthetic labor of employees.

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Section: Hypothesis Development Emotional Competence and Aesthetic Labor (Service)mentioning

confidence: 90%

Emotional and social competence in the aestheticization of labor in the restaurant industry

Genç

Kozak

2020

IJCHM

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“…Chen et al (2007) conducted their survey on in-group and out-group members and concluded that members of the 'in group' exhibit robust commitment, high degree of performance and job satisfaction whereas members of the 'out group' exhibit lower levels of commitment, performance, and satisfaction. Erdeji et al (2016) provided empirical evidence by investigating how interactions between leaders and subordinates impact job satisfaction and loyalty to the company. 25 crew staff members and 41 managers from Danube River cruise ships took part in the study.…”

Section: Lmx and Organizational Commitmentmentioning

confidence: 99%

The effect of leader-member exchange and job design on employees' performance in five-star hotels in Sharm El-Sheikh: Mediating effects of employees' organizational commitment

Radwan

Elsawy²

2022

Journal of Association of Arab Universities for Tourism and Hos

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Workforce is considered the most crucial asset for an organization. Therefore, it is essential for the hotel's success and competitiveness to find effective ways to retain and motivate employees and enhance their performance. This research aims at examining the impact of leader-member exchange (LMX) and job design on employees' performance with the mediating role of organizational commitment in five-star hotels in Sharm El-Sheikh. A questionnaire-based survey was developed and used as a primary research method to gather data from 300 employees selected randomly from five-star hotels in Sharm El-Sheikh. Data were analyzed using the Partial Least Squares Structural Equation Modeling technique (PLS-SEM). The results revealed that LMX, job design and organizational commitment have a direct significant and positive impact on employees' performance. In addition, the antecedent variables (LMX and job design) indirectly influence employees' performance through the mediation effects of organizational commitment which acts as a partial mediator in this relationship. The study implied that managers and supervisors in hotels should develop and maintain strong relationships with their employees characterized with mutual respect, appreciation, and trust. Besides, leaders must review and design jobs considering the five attributes of the job characteristics model by Hackman and Oldham to enhance employees' motivation, commitment, and job performance.

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“…Dukungan supervisor sebagai bentuk perhatian positif organisasi kepada pekerja dan lingkungan kerja (Erdeji et al, 2016). Dukungan supervisor menjadi aspek penting pada pekerja untuk mencapai sasaran utama, energi, dan sumber daya sosial (Bacharach & Bamberger, 2007;Sinambela et al, 2020).…”

Section: Dukungan Supervisorunclassified

Pengaruh Kemampuan Interpersonal, Modal Psikologi, dan Dukungan Supervisor Terhadap Kinerja Tenaga Penjualan

Wulandari,

Nuraini,

Maghfiroh

et al. 2022

tin

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This study aims to examine how three factors, namely interpersonal skills, psychological capital, and supervisor support influence the performance of salespeople in a business. In an increasingly competitive business environment, these factors are considered to have a crucial role in shaping individual performance in the sales team. The research method used is quantitative. Questionnaires are used to measure interpersonal skills, psychological capital, supervisor support, and salesperson performance. The collected data can then be analyzed using statistical techniques such as multiple linear regression to examine the influence of the research variables. The results of the data analysis show that interpersonal skills have a significant influence on salesperson performance. This emphasizes the importance of communication skills, building positive relationships, and managing social interactions in achieving successful sales results. Furthermore, psychological capital also has a significant impact on salesperson performance. Psychological factors such as self-confidence, motivation, and psychological well-being can motivate and encourage salespeople to achieve targets and overcome obstacles better. In addition, the findings also show that the support provided by supervisors has a significant effect on salesperson performance. Support in the form of clear directions, and emotional support from supervisors can motivate and assist salespeople in achieving set sales goals

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Cruisers on the Danube - the impact of LMX theory on job satisfaction and employees’ commitment to organization

Cited by 8 publications

References 37 publications

Emotional and social competence in the aestheticization of labor in the restaurant industry

Emotional and social competence in the aestheticization of labor in the restaurant industry

The effect of leader-member exchange and job design on employees' performance in five-star hotels in Sharm El-Sheikh: Mediating effects of employees' organizational commitment

Pengaruh Kemampuan Interpersonal, Modal Psikologi, dan Dukungan Supervisor Terhadap Kinerja Tenaga Penjualan

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