Cultural Ergonomics

Aykin, Nuray; Quaet-Faslem, Pia Honold; Milewski, Allen E.

doi:10.1002/0470048204.ch7

Cited by 10 publications

(10 citation statements)

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“…While a number of researchers have already investigated cultural differences in relation to software such as how graphics, language, object formatting, colours, and layout of web sites and other user preferences is perceived in different cultures [11,12,13,14], to the our best knowledge no studies have yet investigated how users with different backgrounds behave in response to feedback acquisition and how their culture frame affect their motivations to feedback requests. This paper aims at qualitatively investigating this aspect to help improving the design of a persuasive and culture-aware feedback acquisition.…”

Section: Feedback Acquisition and Cultural Differencesmentioning

confidence: 99%

Persuasive and Culture-Aware Feedback Acquisition

Almaliki

Ali

2016

Persuasive Technology

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Abstract. User feedback is an important factor to improve software quality. For example, it can provide information on missing features and clarify user trends and preferences for future improvement. However, gathering user's feedback is not an easy process since the majority of users lack motivation and interest in providing feedback, especially in a constant and frequent style. In addition, studies have noted that the cultural differences among users also play a role in affecting their motivations to feedback acquisition. In this paper, we empirically investigate the role of culture in affecting users' perception and motivations to give feedback. Our study identifies some key differences between Western and Middle Eastern users on what motivate them to provide feedback and what could have an influence on the quality of the feedback they give. This also makes the case for the need to design a persuasive and culture-aware feedback acquisition.

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Section: Feedback Acquisition and Cultural Differencesmentioning

confidence: 99%

Persuasive and Culture-Aware Feedback Acquisition

Almaliki

Ali

2016

Persuasive Technology

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“…In this section, we present related work from both perspectives. For the elicitation of culturalspecific user requirements Aykin et al [1] recommended qualitative methods. However, when applying qualitative methods in the work with immigrants several issues arise, such as vulnerability and mistrust towards researchers.…”

Section: Related Workmentioning

confidence: 99%

“…Therefore, the adoption of a hermeneutic approach with qualitative methods seems to be most fruitful for the elicitation of cultural-specific user requirements (e.g. observing and interviewing the concrete target group) [1].…”

Section: Introductionmentioning

confidence: 99%

User-Centered Design between Cultures: Designing for and with Immigrants

Bobeth¹,

Schreitter²,

Schmehl³

et al. 2013

Lecture Notes in Computer Science

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Abstract. Immigrants represent a substantial part of European society. After emigration, they can suffer from fundamental changes in their socio-economic environment. Therefore, supportive ICT services (e.g. for language learning or job search) have high potential to ease inclusion, especially for newly arrived immigrants with low education. Within an international research project we involve Turkish and Arabic immigrants in a user-centered design (UCD) process with the goal to develop supportive ICT services for smartphones. In this paper, we present our methodological experiences and discuss benefits and drawbacks of methods. Based thereupon, we formulate concrete implications for successful UCD with immigrants, e.g. collaborating with nongovernmental organizations (NGOs) or benefiting from reflections of long term-immigrants.

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“…Tullis and Wood [17] had 168 participants undertake a card sort of 46 cards with an online program (WebSort, http://websort.net/). They then compared the card sort results of 10 samples each of size 2,5,8,12,15,20,30,40,50,60, and 70 participants with the card sort results of the full participant set. They found that with 30 participants there was a 95% correlation with the full card sort and increasing the number of participants beyond 30 provided little increase in the size of the correlation coefficient.…”

Section: Introductionmentioning

confidence: 99%

“…There is a small but growing body of research and guidelines on how to vary websites for users from different cultures [2,7], although the guidelines do not mention variations in information architecture. Kralisch, Yeu and Jali [11] used card sorts to investigate the differences between British, German, Malaysian and Russian participants in their understanding of medical terms that might be used in health information websites.…”

Section: Introductionmentioning

confidence: 99%

Using Card Sorts for Understanding Website Information Architectures: Technological, Methodological and Cultural Issues

Petrie

Power

Cairns

et al. 2011

Human-Computer Interaction – INTERACT 2011

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Abstract. The card sort technique has many uses in HCI research and practice. Card sorts have traditionally been conducted with physical cards but now programs are available for this task. It is unclear if results from an online version of this technique are as reliable as the "oncard" version. This paper presents a study comparing oncard and online versions of the card sort technique for card set reflecting the information architecture (IA) of two website domains (museum and news sites). No differences were found between the two versions. However, the online version took significantly longer for participants than the oncard version, particularly for non-native English speakers. The card sort technique was also able to reveal cultural differences between mental models of British, Chinese and Indian participants of the IAs of both museum and news websites and showed that all participants have mental models that differ substantially from the typical IAs of websites in these domains.

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Cultural Ergonomics

Cited by 10 publications

References 0 publications

Persuasive and Culture-Aware Feedback Acquisition

Persuasive and Culture-Aware Feedback Acquisition

User-Centered Design between Cultures: Designing for and with Immigrants

Using Card Sorts for Understanding Website Information Architectures: Technological, Methodological and Cultural Issues

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