Customer expectations in the hotel industry during the COVID-19 pandemic: a global perspective using sentiment analysis

Mehta, Mihir P.; Kumar, Gopal; Ramkumar, M.

doi:10.1080/02508281.2021.1894692

Cited by 52 publications

(34 citation statements)

References 35 publications

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“…The unprecedented effect of the coronavirus pandemic was felt in the hotel industry and that has confronted social and economic risks, cancelled arrangements and events (Mehta et al, 2021). Coronavirus disease has rapidly affected our day-to-day life and the global economy too.…”

Section: Literature Reviewmentioning

confidence: 99%

The Impact of Covid-19 on World Tourism

Stojanovska-Stefanova

Magdinceva-Sopova

2021

Tourism Challenges Amid Covid-19

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The article presents the effects of Covid-19 world tourism in 2020. The goal of the paper is to research the consequences of the pandemic on the tourism sector. The paper presents and reviews the available information on how tourism was affected by the pandemic, endangered jobs, and ways in which countries are dealing with the consequences. The paper discusses possible measures and scenarios of the countries to mitigate the effects of the crisis and accelerate the recovery of tourism and the economy. Summarizing the findings, authors will conclude that the disruption in tourism from the pandemic had a huge impact on the wider economy, and countries’ governments reacted quickly. The scope of imposed measures expanded continuously during the crisis. At the end, recommendations are given for the priorities for renewal of tourism and protection of jobs, as recommendations for solidarity and promotion of mutual cooperation.

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Section: Literature Reviewmentioning

confidence: 99%

The Impact of Covid-19 on World Tourism

Stojanovska-Stefanova

Magdinceva-Sopova

2021

Tourism Challenges Amid Covid-19

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“…Thus, World Tourism Barometer (2016) shows that international arrivals will grow to 1.8 billion by 2030 (UNWTO, 2016, p. 14 quoted in Fayos-Solà and Cooper, 2019) (UNWTO, 2017. Forecasts showed a continuous increase, but due to the COVID-19 pandemic, the year 2020 completely changed the global situation of the economy in general, and tourism in particular (Mehta et al, 2021). Tourist destinations were affected by government policies on restrictions to limit the spread of the virus (Kunzmann, 2020).…”

Section: The Current Context In the Global Tourism Sectormentioning

confidence: 99%

Reconfigurations of Business Environment in Tourism Industry Under the Impact of COVID-19

Butnaru¹,

Maftei²,

Ştefănică³

2021

New Trends in Sustainable Business and Consumption

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The main purpose of this paper is to analyse the reconfiguration of the business environment in the tourism industry as a result of the effects of the COVID-19 pandemic. The COVID-19 pandemic, perceived as the deepest crisis in the history of tourism, strongly influenced people's lives and their leisure behaviour, and led to the cessation of global business in general, and of tourism in particular. The widespread pandemic raised significant challenges for the development and sustainability of tourism, agrotourism, and business in areas with tourism potential. Thus, we highlighted the fact that a sustainable recovery aiming economic prosperity, environmental integrity, and social equity can be achieved only in a context where the entire planet is aware of the globalisation and of the importance of education in managing cooperation between peoples. This research focuses on an analysis of the business of tourism industry under the effect of the COVID-19 pandemic, as well as how these businesses will have to adapt in order to survive in the new conditions. In this context, COVID-19 becomes an accelerator for cooperation and digitalisation, and leadership is fundamental and vital to bring together business representatives, academics, and all citizens with a global perspective, who can put into motion capital flows, investments, technology, people, and ideas. The results of this research underline the fact that all tourism activities will have to be reconfigured to survive, and policy makers will have to come up with initiatives and focus on supporting and developing the operations of tourism companies during the COVID-19 pandemic.

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“…They present data about the concerns of travelling abroad during the pandemic, the necessity of using public transportation, together with the fear of the risks related to events assembling massive crowds. Mehta, Kumar and Ramkumar (2021) investigate hotel customer satisfaction during the pandemic by means of a metric based on sentiment analysis. They suggest that the capability of the structure to respond to the pandemic is one of the major reasons of low satisfaction.…”

Section: None Of the Four Papers Extracted From The Journal Of Travel And Tourismmentioning

confidence: 99%

Covid-19 Outbreak in Europe and Its Impact Across Four Different Sectors: Analytical Research

Staboulis

Lazaridou

2021

JEE

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This paper discusses the economic features of the current Covid-19 outbreak and its relation to labour markets and new skills in demand. At the same time, it focuses on how it started to expand worldwide, while reporting the ways of transmission and their effects on daily social and professional life. It is argued that focusing on skills and human capital could offer a strong foundation for building sustainable economies, as the recent months have been a suitable period to progress and advance digital skills, thus reducing digital illiteracy, while at the same time developing certain major sectors such as online education, ecommerce, telemedicine, entertainment, digital collaboration tools, virtual reality applications, etc. The author mainly focuses on the analysis of the recent global trends in many affected sectors, examines possible unemployment issues with an emphasis on the kind of new skills and soft skills in demand that are necessary for an easier transition to the new Covid-19 way of life.

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Customer expectations in the hotel industry during the COVID-19 pandemic: a global perspective using sentiment analysis

Cited by 52 publications

References 35 publications

The Impact of Covid-19 on World Tourism

The Impact of Covid-19 on World Tourism

Reconfigurations of Business Environment in Tourism Industry Under the Impact of COVID-19

Covid-19 Outbreak in Europe and Its Impact Across Four Different Sectors: Analytical Research

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