Customer satisfaction in short food supply chains: A multiple criteria decision analysis approach

Tiganis, Antonios; Grigoroudis, Evangelos; Chrysochou, Polymeros

doi:10.1016/j.foodqual.2022.104750

Cited by 30 publications

(23 citation statements)

References 44 publications

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“…The results of this research are in line with Berlianto (2019) who states that satisfaction positively affects the intention to purchase. Previous research conducted by Tiganis et al (2022) explained that a person's satisfaction could arise because of the motivation and desire that is achieved, therefore, a strong desire to buy can give a person a sense of satisfaction when the purchase is achieved.…”

Section: Data Analysis and Discussionmentioning

confidence: 99%

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Determinants of E-Commerce User Satisfaction: The Mediating Role of Purchase Intention

Suastiari

Mahyuni²

2022

JEBIK

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This study aims to analyze the role of purchase intention in mediating the factors influencing e-commerce user satisfaction. The sample of this study was e-commerce users in Canggu Village, and 240 respondents were used. Data were collected by distributing questionnaires using Google Forms and were analyzed using SEM-PLS. The results show that effort expectancy and trust positively and significantly affect purchase intention. In contrast, performance expectancy and self-efficacy have a negative and insignificant effect. Effort expectancy, intention to purchase, self-efficacy, and trust positively and significantly affect e-commerce user satisfaction, whereas performance expectancy has a negative effect. Intention to purchase can positively and significantly mediate the effect of effort expectancy and trust on e-commerce user satisfaction but not on performance expectancy and self-efficacy. The results of this study indicate that to increase intention to purchase and e-commerce user satisfaction, several things need to be considered, including user trust must be maintained and ease of use must be considered so that users can feel satisfaction with the system.JEL : M21, M13, O33ABSTRAKPenelitian ini bertujuan untuk menganalisis peran intention to purchase dalam memediasi faktor-faktor yang mempengaruhi kepuasan pengguna e-commerce. Sampel dalam penelitian ini adalah pengguna e-commerce di Desa Canggu, sebanyak 240 responden. Data dikumpulkan melalui penyebaran kuesioner dengan menggunakan Google Forms dan . dianalisis dengan menggunakan SEM-PLS. Hasil riset menunjukkan bahwa effort expectancy dan trust berpengaruh positif dan signifikan terhadap intention to purchase, sementara performance expectancy dan self-efficacy berpengaruh negatif dan tidak signifikan. Effort expectancy, intention to purchase, self-efficacy, dan trust berpengaruh positif dan signifikan terhadap kepuasan pengguna e-commerce, sementara performance expectancy berpengaruh negatif. Intention to purchase mampu memediasi secara positif dan signifikan pengaruh effort expectancy dan trust terhadap kepuasan pengguna e-commerce, tetapi tidak untuk performance expectancy dan self-efficacy. Hasil penelitian ini menunjukkan bahwa untuk meningkatkan intention to purchase dan e-commerce user satisfaction, beberapa hal perlu diperhatikan, antara lain trust pengguna harus dijaga dan kemudahan penggunaan harus diperhatikan agar pengguna dapat merasakan satisfaction terhadap sistem.Kata Kunci : dimensi kepuasan, Intention to purchase, pengguna e-commerce.

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Section: Data Analysis and Discussionmentioning

confidence: 99%

“…Previous research conducted by Tiganis, Grigoroudis, & Chrysochou (2022) explained that consumer perceptions and motivation could influence consumer satisfaction. Intention to purchase shows that consumers are motivated to buy.…”

Section: Previous Research Bymentioning

confidence: 99%

Determinants of E-Commerce User Satisfaction: The Mediating Role of Purchase Intention

Suastiari

Mahyuni²

2022

JEBIK

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“…Customer satisfaction can affect the loyalty and reputation of an organization or brand, and customer satisfaction is also a strategic and key factor influencing post-purchase behavior [49]. Some studies involving customer satisfaction have shown that product and service quality can improve customer satisfaction [50].…”

Section: User Satisfactionmentioning

confidence: 99%

A User’s Perspective on the Factors Influencing the Satisfaction of Assistive Technology Resources Centers’ Built Environment Services

Chang

Huang

2023

Buildings

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Taiwan will move into a super-aged society by 2025. The government is actively establishing assistive technology resources centers (ATR Centers) throughout Taiwan to provide assistive technology services such as display, evaluation, rental, and maintenance services; they also recycle unused assistive devices, disinfect and clean them, and then rent them to people in need to achieve sustainable development. This study investigates the users’ perceptions about receiving services from the ATR Center in Yunlin and explores their satisfaction. “Service convenience”, “service quality”, “user experience” and “corporate social responsibility (CSR)” were used as the overall research framework and hypotheses are based on the mediating role of “CSR”; data are collected through questionnaires, and structural equation modeling (SEM) is used to test the model and hypotheses. A total of 532 valid questionnaires were collected from the users and caregivers who had used the services of the center in the past two years. The statistical analysis was conducted in three stages: sample data analysis, measurement model validation, and structural equation model analysis. According to the research findings, service convenience, service quality, and user experience all have a significant positive impact on CSR. Additionally, service convenience, service quality, user experience, and CSR have a positive impact on user satisfaction. Moreover, service quality and user experience indirectly affect user satisfaction through CSR. Finally, based on the research results, suggestions are proposed for addressing issues related to assistive service promotion and future adjustments.

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“…Company officials are also increasingly aware of and believe in the existence of a direct link between product quality and consumer purchasing decisions which will ultimately increase market share in the target market. Tiganis et al (2023) argues that "a product is anything that can be offered on the market to get attention, use or consumption that can fulfill a desire or need including; physical objects, services, people, places, organizations and ideas. Products according to Azizah & Nur (2022) are anything that can be offered in the market to get attention, demand, use or consumption that can fulfill consumer wants or needs.…”

Section: Product Qualitymentioning

confidence: 99%

Determinants of Neighborhood References, and Environmental Stimuli on Purchasing Decisions for Halal Products for Consumers

Syahnur

Bahari

2023

GRMAPB

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This study aims to determine the effect of surrounding reference variables, namely (product, service, and brand image) and Environmental Stimuli, on purchasing decisions. This research approach uses quantitative research. The data used in this study are primary data obtained from questionnaires and secondary data. This research was conducted at Chocholicious Cake Shop Makassar City. The population in the study used the Infinite population, with a sample size of 200 respondents / people in Makassar City. Data analysis using validity test, reliability test, R-Square test, F-Square test, direct effect test, and hypothesis submission using Partial Least Square. The results of this study indicate that the variables in the surrounding reference have a positive and significant effect on the consumer purchasing decision variable; Ambient references are factors around consumers that can influence their perceptions and purchasing decisions. Which means that factors such as recommendations from friends and family, public opinion, and advertising can influence consumer purchasing decisions. Likewise, the environmental stimuli variable has a positive and significant effect on consumer purchasing decisions. Environmental stimuli are factors around consumers that can influence their perceptions and purchasing decisions, which means that factors such as store layout, product design, store atmosphere, etc. can influence consumers' purchasing decisions.

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Customer satisfaction in short food supply chains: A multiple criteria decision analysis approach

Cited by 30 publications

References 44 publications

Determinants of E-Commerce User Satisfaction: The Mediating Role of Purchase Intention

Determinants of E-Commerce User Satisfaction: The Mediating Role of Purchase Intention

A User’s Perspective on the Factors Influencing the Satisfaction of Assistive Technology Resources Centers’ Built Environment Services

Determinants of Neighborhood References, and Environmental Stimuli on Purchasing Decisions for Halal Products for Consumers

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