Purpose: The reasons for the paper are: first, recognize the components of the online transportation Services with shopper conduct (utilizing, reusing, item returns); second, comprehend the connection between Services acknowledgment and purchaser conduct; third, for Research and improvement of client support system that considers this social reaction to arrange execution results. Design/methodology/approach: This paper depends on a precise survey of customer conduct and Services execution (particularly in the field of online transportation), which distributed in the International Journal from 2005 to 2017. Findings: The article shows that present writing on purchaser conduct centers around the utilizing of instruments for advertising to improve client support. There are not many examinations on the utilization of purchaser Services instruments to direct buyer conduct or to deal with the execution of corporate Services. The outcome is a system that incorporates the components of transportation Services and the relationship to shopper conduct. Originality/value: This article is a thorough audit of shopper conduct, thinking about all parts of Services execution from the point of view of business technique.

This research was conducted to determine the comparison between customer expectations and company performance. The object of this research is Telkom IndiHome product customer care service by taking the subjects of 100 Telkom IndiHome Regional III Telkom customers who have interacted with Telkom IndiHome customer care services. The results obtained from the comparison between expectations and performance obtained a level of suitability of 69.215%. Furthermore, from the analysis technique of Importance Performance Analysis (IPA), there are eight attributes that are in the top priority of the company to be improved, the two most important things are: the accuracy of service fulfillment as promised and the speed of resolution of the disturbance. Penelitian ini dilakukan untuk mengetahui perbandingan antara harapan pelanggan dan kinerja perusahaan. Objek penelitian kali ini adalah pelayanan customer care produk Telkom IndiHome dengan mengambil subyek 100 pelanggan Telkom IndiHome Regional III Kota Bandung yang pernah melakukan interaksi kepada layanan customer care Telkom IndiHome. Hasil yang diperoleh dari perbandingan antara harapan dan kinerja didapatkan tingkat kesesuaian sebesar 69,215%. Selanjutnya dari teknik analisis Importance Performance Analysis (IPA) maka terdapat delapan atribut yang berada pada prioritas utama perusahaan untuk dilakukan peningkatan, dua hal yang paling penting diantaranya adalah : ketepatan pemenuhan layanan sesuai yang dijanjikan dan kecepatan penyelesaian gangguan.

Internet based business leads to high intencity of e-commerce usage. One of the strategics that focused on customer service also known by providing WOW Experience can determine satisfaction with service quality. This research was conducted to customers who have made transactions in e-commerce to see how much influence factors of the customer experience towards e-customer satisfaction. The research method was conducted with an explanatory quantitative approach. The results show that the eight dimensions of customer experience that used in this study simultaneously affected 68.7%. The partial test shows that the Personalize dimension is the most dominant. So, the company is expected to be able to give the impression of customers can be recognized by the presence of e-commerce used.

Objectives: The objective of this research is to examine how the relationship between E-CRM and customer experience affects customer loyalty through customer satisfaction. Internet use grows year after year, especially in Indonesia. New terms emerge to describe the increase in internet use or utilization in our daily lives, such as IoT (internet of things), AI (artificial intelligence), startups, and Big Data, among others. As a result of technological advancements, most notably the use of the internet, the industrial world is also advancing at a fast pace.Methodology: The online questionnaire was randomly distributed to people who had used e-commerce at least once during the pandemic (march 2020 - now). The sample consisted of 85 people who were selected by purposive sampling technique and analyzed using the PLS 3 SEM application.Finding: Customer experience did not affect customer satisfaction, and also customer experience did not affect customer loyalty through customer satisfaction.  Meanwhile, customer satisfaction assisted effect E-CRM on customer loyalty. Customer satisfaction affects customer loyalty.Conclusion: The study's findings should assist in the advancement of science, particularly in the fields of digital marketing and consumer behaviour. It is also expected to provide feedback to e-commerce industry participants in order to assist them in improving their customer experience in order to maintain customer satisfaction and consumer loyalty.

Penelitian ini bertujuan untuk mengetahui pengaruh budaya organisasi dan  disiplin kerja terhadap kinerja karyawan. Penelitian dilakukan pada salah satu Koperasi Simpan Pinjam (KSP) yang berada pada kabupaten Pinrang, Sulawesi Selatan. Metode penelitian yang digunakan adalah metode kuantitatif dengan pengujian statistik menggunakan aplikasi SPSS v 25. Metode sampel jenuh digunakan pada penelitian ini, yakni semua anggota populasi yang berjumlah 20 orang karyawan. Hasil penelitian menunjukkan bahwa budaya organisasi tidak berpengaruh terhadap kinerja karyawan, hal ini ditunjukkan dengan nilai thitung  (1,771) yang lebih kecil dari nilai ttabel (2,109). Sedangkan disiplin kerja berpengaruh positif dan signifikan terhadap kinerja, yang menunjukkan dengan nilai thitung (2,973) yang lebih besar dari nilai ttabel. Pada uji serempak, diperoleh bahwa variabel budaya organisasi dan disiplin kerja berpengaruh secara bersama-sama terhadap kinerja karyawan. Nilai R2 pada penelitian ini adalah 0,701 yang berarti bahwa variabel budaya organisasi dan variabel disiplin kerja secara bersama-sama berpengaruh terhadap kinerja karyawan sebesar 70,1% sedangkan sisanya senilai 29,9% dipengaruhi oleh variabel  di luar persamaan regresi ini atau variabel yang tidak diteliti