2016
DOI: 10.15294/sji.v3i2.7916
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Decision Support Model for User Submission Approval Energy Partners Candidate Using Profile Matching Method and Analytical Hierarchy Process

Abstract: In the field of services, customer satisfaction is a very important factor and determine the success of an enterprise. In the field of outsourcing, customer satisfaction indicator is the labor required delivery in a timely manner and has a level of quality in accordance with the terms proposed by the customer. To provide the best talent to customers, team recruitment and selection must perform a series of tests with a variety of methods to match the criteria of office given by the user with the criteria owned … Show more

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Cited by 3 publications
(2 citation statements)
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“…User satisfaction is based on the usability of the system [44]. In the field of services, customer satisfaction is a very important factor and determines the success of an enterprise [45]. To increase the usability value of the Kiosagri platform, it is necessary to increase the quality components variables that still have a moderate category, namely memorability (easy to remember), error (few errors during use), and satisfaction (fun) based on suggestions from respondents.…”
Section: Discussionmentioning
confidence: 99%
“…User satisfaction is based on the usability of the system [44]. In the field of services, customer satisfaction is a very important factor and determines the success of an enterprise [45]. To increase the usability value of the Kiosagri platform, it is necessary to increase the quality components variables that still have a moderate category, namely memorability (easy to remember), error (few errors during use), and satisfaction (fun) based on suggestions from respondents.…”
Section: Discussionmentioning
confidence: 99%
“…Decision support system with a combination of research methods can be used as a decision maker in order to increase the effectiveness of sending the best candidates / employees, and increase customer satisfaction, and reduce costs and increase the company's gross operating margin. The final result of software quality according to respondents is Good with the percentage of respondents at 83.87% [4]. decision support system in the comparison between Analytical Hierarchy Process (AHP) and Simple Additive Weighting (SAW) methods, is used to find out the accuracy of each method in determining employee employee performance appraisal, namely the Highest Score {(SAW: 0.871) (AHP) : 0.368), Lowest score (SAW: 0.686) (AHP: 0.110), average final score (SAW: 0.767) (AHP: 0.2), Total from the final score accumulation (SAW: 3.834) (AHP: 1) Accuracy AHP results are more accurate than SAW [5].…”
Section: B Study Overviewmentioning
confidence: 96%