Demand analysis for pick-up sites as an alternative solution for home delivery in the Brazilian context

Silva, Jardel Vilarino Santos da; Magalhães, David José Ahouagi Váz de; Medrado, Luciano

doi:10.1016/j.trpro.2019.06.048

Cited by 11 publications

(10 citation statements)

References 3 publications

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“…This trend suggests that consumers are increasingly opting for home delivery services, which are both familiar to them and frequently utilized. This preference aligns with existing literature [22][23][24]28,47] and reflects consumers' inclination toward the convenience of shopping from home. E-commerce provides consumers with great convenience, such as shopping without leaving home.…”

Section: Discussionsupporting

confidence: 88%

“…According to the authors of [44,45], this analytical approach finds applicability in modeling dependent variables featuring not just two but multiple categories. Empirical investigations, such as those conducted in [22,26,30,46], have showcased the utilization of multinomial logit in analyzing dependent variables, presenting two alternatives within distinct research paradigms. Although requiring less computational power and providing a simple economic evaluation, multinomial logit models have an unrealistic error term distribution assumption, leading to several limitations [46].…”

Section: Model Estimationmentioning

confidence: 99%

“…However, one stream of studies examining consumer behavior is the discrete choice experiment studies that quantitatively examine their sensitivities and trade-offs regarding innovative delivery methods with econometric models outside of psychological studies. When the discrete choice experiment literature is evaluated, the studies include the following: studies that examine a single delivery method/location [18][19][20][21][22][23][24][25][26][27][28], different delivery methods [3,10,29,30], and consumer preferences for different delivery locations [13,14,31,32].…”

Section: Introductionmentioning

confidence: 99%

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Innovative Delivery Methods in the Last-Mile: Unveiling Consumer Preference

Karlı,

Tanyaş

2024

Future Transportation

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Background: Consumer preferences are one of the most dominant factors shaping the implementation of last-mile delivery innovations. This study investigates how innovative delivery methods affect consumers’ last-mile delivery preferences and focuses on understanding consumer expectations for integrating these methods. Methods: A discrete choice experiment was implemented. Data from 480 participants in Istanbul were analyzed by multinomial logistic regression using the Apollo package in R Studio. Results: For the selection of delivery to the address, the delivery price, delivery term, and the delivery time window are significant attributes. However, the delivery method and information and tracking attributes do not emerge as decisive attributes in this choice. For the selection of delivery points, the delivery price, delivery term, distance, pick-up accessibility, information and tracking, and the delivery method have been identified as key influencing attributes. Conclusions: The study suggests actionable recommendations aimed at improving negative perceptions of delivery points, advocating for harmonized regulatory frameworks, strategically integrating technology, and developing delivery schedules to enhance overall service quality. This study fills a gap in the literature by examining different last-mile delivery attributes and locations. It also provides valuable insights in understanding consumer expectations and innovative delivery methods.

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Section: Discussionsupporting

confidence: 88%

Section: Model Estimationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Innovative Delivery Methods in the Last-Mile: Unveiling Consumer Preference

Karlı,

Tanyaş

2024

Future Transportation

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“…Studies considering the customer role in the organisation of sustainable last-mile delivery are based mainly on semi-structured or focus interviews (Rai et al, 2021a) or surveys, sometimes including several scenarios (Rai et al, 2019;da Silva et al, 2019;Iannaccone et al, 2021). A considerable number of studies were conducted as experiments (Agatz et al, 2020;Rai et al, 2021a;Caspersen et al, 2022).…”

Section: Literature Review On Sustainable Last-mile Delivery In the E...mentioning

confidence: 99%

Segmentation of e-customers in terms of sustainable last-mile delivery

Kiba-Janiak

Cheba²,

Mucowska³

et al. 2022

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Research background: A rapidly developing e-commerce market and growing customer expectations regarding the speed and frequency of deliveries have made the last mile of the supply chain more challenging. The expectations of e-customers increase every year. They choose those companies that deliver goods faster and cheaper than others. A significant group of customers in Poland still selects home delivery. Many of them frequently return products to the retailer. These expectations and behaviour pose a challenge for the transport companies to deliver parcels to individual customers soon after the purchase, sometimes even on the same day. In addition, increasingly frequent deliveries contribute to environmental pollution, congestion, and accidents, as well as more expensive deliveries. Purpose of the article: The paper aims to identify e-customers? preferences and assess their impact on sustainable last-mile delivery (LMD) in the e-commerce market. The authors have also identified factors influencing e-customers? behaviour to make last-mile delivery more sustainable. Methods: The conjoint analysis was applied to evaluate a set of profiles defined by selected attributes in order to investigate the overall preferences for the profiles created by the respondents to the survey. Findings & value added: The segmentation of e-customers according to their preferences connected with last-mile delivery was presented. The added value of the paper is the presentation of the methodology to assess the impact of customer preferences on sustainable last-mile delivery. The obtained results may contribute to the formulation of recommendations for e-commerce and logistics companies regarding the preferences of e-customers to improve the sustainability of last-mile delivery.

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“…A few, comparably rare, studies have identified problems of CDPs, such as limited opening times of shops used as CDP [12], reduced convenience [22], and the required update of the online shop to allow the selection of CDPs as a delivery option [12]. The latter is especially challenging if the online shop uses multiple delivery companies with different CDP networks [12].…”

Section: A the Problem Of Last Mile Deliverymentioning

confidence: 99%