Design studies for a financial management system for micro-credit groups in rural india

Parikh, Tapan S.; Ghosh, Kaushik; Chavan, Apala Lahiri

doi:10.1145/957207.957209

Cited by 29 publications

(51 citation statements)

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“…Information and communication technology for development, focuses on computing applications for socio-economic development of underserved communities [12,13,14,15,16,19,20,20,22,23,24,26]. One common characteristic of these underserved communities is illiteracy.…”

Section: Introductionmentioning

confidence: 99%

“…Previous work in designing user interfaces for illiterate and semiliterate populations focuses on broad principles, recommending features such as the use of graphical icons [6,7,12,13,14,19,20,20], minimal use of text [2,7,12,13], voice annotation [12,13,14,20], easy navigability [2,7,12,13,17,20,20] and the use of numbers for people who may be illiterate but not innumerate [12,13,19,20,20]. These principles have been applied to applications in the areas of job search [12,13,15], healthcare [6,14], map navigation [13] and microfinance [19,20,20], but has not yet been significantly applied to computer-mediated communication.…”

Section: Introductionmentioning

confidence: 99%

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Exploring the feasibility of video mail for illiterate users

Prasad

Medhi

Toyama

et al. 2008

Proceedings of the Working Conference on Advanced Visual Interfaces

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We present work that explores whether the asynchronous peer-topeer communication capabilities of email can be made accessible to illiterate populations in the developing world. Building on metaphors from traditional communication systems such as postal mail, and relevant design principles established by previous research into text-free interfaces, we designed and evaluated a prototype asynchronous communication application built on standard email protocols. We considered different message formats -text, freeform ink, audio, and video + audio -and via iterative usage and design sessions, determined that video + audio was the most viable. Design alternatives for authentication processes were also explored. Our prototype was refined over three usability iterations, and the final version evaluated in a twostage study with 20 illiterate users from an urban slum in Bangalore, India. Our results are mixed: On the one hand, the results show that users can understand the concept of video mail. They were able to successfully complete tasks ranging from account setup to login to viewing and creating mail, but required assistance from an online audio assistant. On the other hand, there were some surprising challenges such as a consistent difficulty understanding the notion of asynchronicity. The latter suggests that more work on the paradigm is required before the benefits of email can be brought to illiterate users.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Exploring the feasibility of video mail for illiterate users

Prasad

Medhi

Toyama

et al. 2008

Proceedings of the Working Conference on Advanced Visual Interfaces

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“…Research, such as that described in (Medhi et al 2006) and (Ruth 2013) also considered voice instructions and audio annotations as a powerful way to design user interface for the illiterates. Even though there are some authors (Parikh et al 2003) states the possibility of using numbers is acceptable, it appears this is not the case from the observation we made in the field.…”

Section: Interface Design For Mobile Money Systemsmentioning

confidence: 67%

Mobile Money System Design for Illiterate Users in Rural Ethiopia

Woldmariam

Ghinea

Atnafu

et al. 2014

Design, User Experience, and Usability. User Experience Design for Everyday Life Applications and Services

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Abstract. Current mobile money systems provide users with hierarchical user interface and represent money as a positive rational numbers of the form 1, 3, 4.87...N. However, research indicates that rural communities that cannot read and write have a challenge entering such numbers in to mobile money system. Navigating through hierarchical text menu is also difficult to illiterate individuals. The present study uses concepts like memory placeholders, dragging & dropping; swiping, temporary holding space, and frequency counter and proposed a system that consists of three layers. The first layer denotes user interface and uses photos of currency notes, second layer is a placeholder memory that keep record of the frequency of currency bill, and the last layer keeps record of the total digital money in the system. We believe that the proposed system enables illiterate to identify currency notes while making payments and receiving payments, count digital money while making payments and or receiving payments during transaction.

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“…Among other features, some authors note that numbers can be acceptable as many low-literate people can read and understand numerical digits. Researchers have also recognized the value of combining voice feedback with graphical imagery [29,36,37,44]. Krishi Mitra [50] is a prototype UI for low-literate rural farmers to access market information without having to go through a middle man.…”

Section: Uis For Low-literate Usersmentioning

confidence: 99%

KrishiPustak

Medhi-Thies

Ferreira

Gupta

et al. 2015

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

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With the wide penetration of mobile internet, social networking (SN) systems are becoming increasingly popular in the developing world. However, most SN sites are text heavy, and are therefore unusable by low-literate populations. Here we ask what would an SN application for low-literate users look like and how would it be used? We designed and deployed KrishiPustak, an audio-visual SN mobile application for low-literate farming populations in rural India. Over a four month deployment, 306 farmers registered through the phones of eight agricultural mediators making 514 posts and 180 replies. We conducted interviews with farmers and mediators and analyzed the content to understand system usage and to drive iterative design. The context of mediated use and agricultural framing had a powerful impact on system understanding (what it was for) and usage. Overall, KrishiPustak was useful and usable, but none-the-less we identify a number of design recommendations for similar SN systems.

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Design studies for a financial management system for micro-credit groups in rural india

Cited by 29 publications

References 0 publications

Exploring the feasibility of video mail for illiterate users

Exploring the feasibility of video mail for illiterate users

Mobile Money System Design for Illiterate Users in Rural Ethiopia

KrishiPustak

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