Determinant of customers’ preference in selecting Islamic banks

Abstract

The presence of conventional bank and Islamic bank in Malaysia has created a competition in capturing customer. Customer of Islamic bank maintained their account with the bank if they are satisfied with the product and services offered to them. Other research reveals that the reasons for Muslim to choose Islamic banking are mostly due to religious concern and motives. This study investigates the relationship between religions; influence by family and friend and finally service quality with customers' behavior towards bank selection preferences. Data was collected from 380 customers using selfadministered questionnaires from various Islamic banks in Miri. Results reveal that service quality and preference of choosing Islamic bank in Miri has a strong and positive relationship. Ultimately, friends and family has more impact towards preference in choosing Islamic bank. Recommendation for future study also discussed.

Islamic Banking Selection Criteria: Case in Indonesia Using Analytic Network Process

“…In accordance with the results of research conducted by Shahrinaz et al (2017), Dhinaiya (2016) and Bizri (2013), this study shows that the most important criteria affecting the selection of Islamic banks in Indonesia are good service factors. In fact, this service quality factor is the most important criteria compared to other criteria according to respondents.…”

Different Types of Fee Calculations on the RCBS Market in the Czech Republic

“…A number of other factors play a role here, such as image, seriousness, loyalty, public speaking, and so on. Many authors agree with this, for example Amoako et al (2017), Soukal and Draessler (2015), Shafee et al (2017) and Shahrinaz et al (2017).…”

Preferensi Nasaba Terhadap Bank Syariah (Studi Kasus Mahasiswa Jawa Tengah)

“…Kualitas layanan ialah pemenuhan kebutuhan pelanggan dan keinginan pelanggan, serta memberikan akurasi untuk memenuhi harapan pelanggan Tjiptono dalam (Shabbir & Barbu, 2012). Penelitian terdahulu yang dilakukan oleh Shahrinaz et al, (2017) menyimpulkan bahwa ketika memilih bank syariah di Miri, terdapat beberapa variabel yang mempengaruhi nasabah antara lain religiusitas, variabel pengaruh teman dan keluarga, dan variabel kualitas layanan yang menunjukkan ketiga variabel tersebut berpengaruh positif signifikan. Berbeda dengan hasil penelitian terdahulu yang dilakukan oleh Larasati (2017) mendeskripsikan bahwa religiusitas dan pelayanan berpengaruh positif siginifikan terhadap keputusan menabung di bank syariah, namun produk bank, kepercayaan dan pengetahuan tidak berpengaruh signifikan terhadap keputusan menabung di bank syariah.…”