Determinants of e-government implementation at the local level: an empirical model

Abstract

PurposeThe empirical research of e-government at the local level has been the subject of many studies in the last two decades. The evidence collected by those studies constitutes a relevant opportunity toward the development of a theory of local e-government implementation. However, several synthesis efforts are needed before such a theory can be developed. The purpose of this article is to contribute to that endeavor by proposing an empirical model of the determinants of e-government implementation by local governments.Design/methodology/approachThe empirical model results from the systematic revision of 59 primary studies published in scientific journals, between 2002 and 2018. As a starting point, a conceptual map relating concepts such as readiness, diffusion, adoption, implementation and institutionalization is presented.FindingsThere is a common set of determinants that explains local e-government implementation in general, and three other sets of determinants that contribute to differentiate each one of three e-government dimensions: e-participation, e-transparency and e-services.Research limitations/implicationsBecause it was found that different determinants are associated with different e-government dimensions, future empirical studies should differentiate between those dimensions when studying local government.Originality/valueThis is the first study to attempt a synthesis effort on the determinants of e-government implementation by local governments.

Adoption and use of mobile applications by local governments: the case of Portugal

“…Although size and demography are not relevant for adoption, they contribute to explain the number of functionalities offered through mobile applications by the local governments that adopt them. Thus, there seems to be a difference between determinants of adoption and determinants of use, which might be the consequence of the different phases of e-government implementation that may be at stake, namely adoption and institutionalization [14].…”

“…A recent systematic literature review on the determinants of local e-government implementation has found that there is "a common set of determinants that explains local e-government implementation in general, and three other sets of determinants that contribute to differentiate each one of three e-government dimensions: e-transparency, e-participation, and e-services" [14]. The common set of determinants includes determinants associated with the internal characteristics of the local government (size, management capacity, financial capacity, technical capacity, leadership, organization form and culture, and previous experience), and determinants associated with the territorial jurisdiction of the local government (demography, socioeconomic dynamism, and Internet use).…”

“…The common set of determinants includes determinants associated with the internal characteristics of the local government (size, management capacity, financial capacity, technical capacity, leadership, organization form and culture, and previous experience), and determinants associated with the territorial jurisdiction of the local government (demography, socioeconomic dynamism, and Internet use). The differentiation between e-transparency, e-participation, and e-services occurs for additional determinants related to local politics (political orientation, political environment, and citizen participation) and to other environmental factors (stakeholders' pressure, and law, regulations, and directives) [14]. While based on 59 works published by various authors, the systematic review presented in [14] did not identify any primary studies on the determinants of mobile application use by local governments.…”

“…The differentiation between e-transparency, e-participation, and e-services occurs for additional determinants related to local politics (political orientation, political environment, and citizen participation) and to other environmental factors (stakeholders' pressure, and law, regulations, and directives) [14]. While based on 59 works published by various authors, the systematic review presented in [14] did not identify any primary studies on the determinants of mobile application use by local governments. Thus, it is important to assess to what extent these determinants are also relevant for the use of mobile applications at the local government level, and to what extend they vary with the different dimensions of use.…”

Princípios do Código de Procedimento Administrativo e seus Contributos para a Accountability: o Caso Português

“…Andrade & Batalha (2017); Barros (2015); Batalha (2017); Cunha et al, (2015); Dias (2020); ITM (2017); Leston-Bandeira (2016); Olsen (2018); Rodríguez et al, (2019); Sangki (2017); Shane (2006); Valbruzzi (2015).…”