Determinants of trust towards tourist destinations

Artigas, Enrique Marinao; Chasco, Coro; Moraga, Eduardo Torres; Villalón, Cristóbal Barra

doi:10.1016/j.jdmm.2017.03.003

Cited by 102 publications

(52 citation statements)

References 104 publications

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“…Doi: 10.1016/j.ijhm.2018.10.017. 6 factors such as treatment, reputation, attitude, and honest as expressed by business and service providers (Artigas et al, 2017).…”

Section: Risk Trust and Satisfactionmentioning

confidence: 99%

Effect of general risk on trust, satisfaction, and recommendation intention for halal food

Al-Ansi

Olya

Han

2019

International Journal of Hospitality Management

176

144

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The purpose of this empirical study is to investigate the effect of general risk, a multidimensional factor, on halal customer trust, satisfaction and intention to recommend halal food. The study also calculates the mean comparison of trust, satisfaction and intention recommendation across the demographic variables of halal customers. Our results from the structural analysis revealed that general risk has significant and positive effects on trust, satisfaction, and intention to recommend halal food. In addition, the results of the mean difference test advised that satisfaction and intention to recommend halal food are significantly different between male and female customers and that trust significantly varies across halal customers with different educations and marital status backgrounds. This study added a valuable contribution to the current literature of halal food consumption by performing a set of symmetric analytical approaches to assess desired responses from halal food customers.

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“…Doi: 10.1016/j.ijhm.2018.10.017. 6 factors such as treatment, reputation, attitude, and honest as expressed by business and service providers (Artigas et al, 2017).…”

Section: Risk Trust and Satisfactionmentioning

confidence: 99%

Effect of general risk on trust, satisfaction, and recommendation intention for halal food

Al-Ansi

Olya

Han

2019

International Journal of Hospitality Management

176

144

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“…In the service organization, there is a need for the consumers to have trust in the service provider (Wang & Lin, 2017) and the destination (Choi et al, 2016). Artigas et al (2017) investigated destination trust. They concluded that if a destination does not have trust from the tourists, even if the touristic experience is beautiful without trust, it is useless.…”

Section: Trust and Behavioural Intentionmentioning

confidence: 99%

Effects of privacy concern, risk, and information control in a smart tourism destination

Afolabi

Öztüren

İlkan

2021

Economic Research-Ekonomska Istraživanja

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Smart tourism destinations are growing, with the use and implementation of technology to make travel more enjoyable. Still, the tourist's information privacy concerns generated by the big data available to the destination and service providers is a significant problem for smart tourism, which can affect the sustainability and economic benefit of the smart tourism destination. This study investigates privacy concern, perceived risk, control of information, service provider trust in a smart tourism destination, and the resulting behavioural intentions. The results were obtained using an online survey of 384 respondents that have visited the smart tourism destination Dubai. The results indicated that use context as an environmental factor helps mitigate the tourists' negative privacy concerns and perceived risk towards trust in a smart tourism destination. Furthermore, previous privacy violation experience as a personal factor was negatively related to trust in the smart tourism destination and the service providers. The study provides meaningful contributions on smart tourism to destination management organizations (DMO's) and service providers on what influences and mitigates the privacy concern of the tourists using mobile application location-based services available in a smart tourism destination, building on the social cognitive theory.

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“…Shaped by consumer perceptions of organisational expertise, credibility, reliability, and dependability, ability refers to whether consumers believe that an organisation is capable of delivering its promised offering (Jin, Line, & Merkebu, 2016). The importance of benevolence in shaping perceived trust emerges across various service domains, including restaurants (Jin et al, 2016), banks (Kantsperger & Kunz, 2010), destinations (Marinao Artigas et al, 2017), and airlines (Sirdeshmukh et al, 2002). Thus, while perceived ability shapes MTE, perceived benevolence can also influence consumption outcomes (Kantsperger & Kunz, 2010).…”

Section: [Table1]mentioning

confidence: 99%

“…Accordingly, literature recognises the importance of perceived trust as a prerequisite to developing and maintaining enduring customer relationships and in stimulating consumer loyalty to brands, products, experiences, and services (Casielles, Álvarez, & Martín, 2005). Consequently, perceived trust's influence extends to the tourism industry, with its significance established within studies into: service provision (Lovell, 2009); destination management (Marinao Artigas et al, 2017); festival consumption (Gannon, Taheri & Olya, 2019); booking intentions (Ponnapureddy et al, 2017); air travel (Deepa & Jayaraman, 2017); and historical attractions (Curran et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…Given this potential ubiquity across different classifications of visitors, it is unsurprising that the concept of trust has received growing attention in relationship-oriented marketing discourse from practitioners and researchers alike. Here, it is established that perceived trust is a vital component of relationship-based communication, and that building trust is the ultimate goal of branding (Marinao Artigas et al, 2017). It may thus prove crucial for cultural heritage sites to ensure that their offerings appear trustworthy to potential visitors, with this prioritised when promoting assets therein (Tellström, Gustafsson, & Mossberg, 2006).…”

Section: Introductionmentioning

confidence: 99%

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Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences

Taheri

Gannon

Kesgin

2019

The Service Industries Journal

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The success of cultural destinations often centres on whether consumers trust the provenance and integrity of the heritage assets, activities, and services therein. However, few studies examine whether this 'perceived trust' influences the authenticity, sincerity, and memorability of cultural heritage consumption. To investigate the relationships between these constructs, we surveyed 320 visitors to Iranian cultural heritage sites. The findings suggest that perceived trust positively influences visitors' perceptions of sincerity, existential authenticity, and object-based authenticity, stimulating memorable experiences in the process. This, in turn, emphasises the antecedent importance of perceived trust in shaping consumption. In the face of increasing commercialization within the cultural heritage sector more generally, we therefore encourage practitioners to prioritise safeguarding the integrity of their offerings, promoting heritage assets in a manner that stimulates perceived trust.

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Determinants of trust towards tourist destinations

Cited by 102 publications

References 104 publications

Effect of general risk on trust, satisfaction, and recommendation intention for halal food

Effect of general risk on trust, satisfaction, and recommendation intention for halal food

Effects of privacy concern, risk, and information control in a smart tourism destination

Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences

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