Determining Performance Metrics of Supply Chain Management in Make-to-Order Small-Medium Enterprise Using Supply Chain Operation Reference Model (SCOR Version 12.0)

Abstract

Performance measurement in supply chain management is essential to facilitate the company to achieve effectiveness and efficiency to meet customer satisfaction. One of the models to measure performance in the supply chain is SCOR version 12. This model presents a business process framework, performance indicators, best practices, and unique technologies to support communication and collaboration between supply chain partners to increase the effectiveness of supply chain management and the effectiveness of supply chain improvements. This research used SCOR 12.0 to identify the performance metrics within the supply chain. A make-to-order small-medium enterprise (SMEs) in Yogyakarta, Indonesia, is the object of the research. We portrayed the business scope diagram by identifying the process elements in each tier (plan, source, make, deliver, return, enable) and decomposing each Process into performance attributes, i.e., Reliability, responsiveness, agility, cost, and asset management efficiency. We obtained three performance attributes (Reliability, responsiveness, and cost) based on observation and interviews, 52 performance metrics spread into 47 process elements. The SMEs can use the performance metric framework to measure supply chain management performance in make-to-order products.

Pengukuran Kinerja Supply Chain Menggunakan SCOR 12.0 Dan AHP Pada Industri Batik Tulis

“…Metode analytical hierarchy process merupakan metode pendukung keputusan [4] dalam menyelesaikan permasalahan yang komplek [6], tidak sesuai dengan beberapa komponen bagian dalam tingkatannya [5],serta digunakan untuk memperoleh nilai yang tepat terkait nilai disetiap variable dengan secara tepat atau sesuai [7], kemudian hal tersebut mendapatkan nilai variabel dengan prioritas paling tinggi dalam mempengaruhi situasi tersebut [8]. Permasalahan yang dialami oleh PT Batik Danar Hadi Pabelan adalah perusahaan mendapatkan hasil kinerja rantai pasok yang berada dibawah rata-rata sejak tahun 2020-2022, yaitu kurang (<) dari 40% yang berarti sangat buruk, sedangkan target yang di inginkan oleh perusahaan supaya bisa bersaing dengan perusahaan lainnya yaitu 70%-90% atau bisa dikategorikan kinerja rantai pasok berada di kategori good [9].…”