Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

Soltani-Nejad, Nima; Taheri-Azad, Fatemeh; Zarei-Maram, Nayereh; Saberi, Mohammad Karim

doi:10.1108/ajim-04-2020-0099

Cited by 31 publications

(20 citation statements)

References 62 publications

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“…Apparently, according to Soltani-Nejad et al. ’s study (2020), it can be logically inferred that the DHP-LCLW with HTAT composed of Mr. Lo Chia-Lun’s writings database and the developed digital humanities tools also has good system quality, service quality and information quality to some degree.…”

Section: Discussionmentioning

confidence: 98%

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A hierarchical topic analysis tool to facilitate digital humanities research

Chen

Chang

2022

AJIM

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PurposeThis study aims to develop a hierarchical topic analysis tool (HTAT) based on hierarchical Latent Dirichelet allocation (hLDA) to support digital humanities research that is associated with the need of topic exploration on the Digital Humanities Platform for Mr. Lo Chia-Lun’s Writings (DHP-LCLW). HTAT can assist humanities scholars on distant reading with analysis of hierarchical text topics, through classifying time-stamped texts into multiple historical eras, conducting hierarchical topic modeling (HTM) according to the texts from different eras and presenting through visualization. The comparative network diagram is another function provided to assist humanities scholars in comparing the difference in the topics they wish to explore and to track how the concept of a topic changes over time from a particular perspective. In addition, HTAT can also provide humanities scholars with the feature to view source texts, thus having high potential to be applied in promoting the effectiveness of topic exploration due to simultaneously integrating both the topic exploration functions of distant reading and close reading.Design/methodology/approachThis study adopts a counterbalanced experimental design to examine whether there is significant differences in the effectiveness of topic inquiry, the number of relevant topics inquired and the time spent on them when research participants were alternately conducting text exploration using DHP-LCLW with HTAT or DHP-LCLW with Single-layer Topic Analysis Tool (SLTAT). A technology acceptance questionnaire and semi-structured interviews were also conducted to understand the research participants' perception and feelings toward using the two different tools to assist topic inquiry.FindingsThe experimental results show that DHP-LCLW with HTAT could better assist the research participants, in comparison with DHP-LCLW with SLTAT, to grasp the topic context of the texts from two particular perspectives assigned by this study within a short period. In addition, the results of the interviews revealed that DHP-LCLW with HTAT, in comparison with SLTAT, was able to provide a topic terms that better met research participnats' expectations and needs, and effectively guided them to the corresponding texts for close reading. In the analysis of technology acceptance and interview data, it can be found that the research participants have a high and positive tendency toward using DHP-LCLW with HTAT to assist topic inquiry.Research limitations/implicationsThe Jieba Chinese word segmentation system was used in the Mr. Lo Chia-Lun’s Writings Database in this study, to perform word segmentation on Mr. Lo Chia-Lun’s writing texts for topic modeling based on hLDA. Since Jieba word segmentation system is a lexicon based word segmentation system, it cannot identify new words that have still not been collected in the lexicon well. In this case, the correctness of word segmentation on the target texts will affect the results of hLDA topic modeling, and the effectiveness of HTAT in assisting humanities scholars for topic inquiry.Practical implicationsAn HTAT was developed to support digital humanities research in this study. With HTAT, DHP-LCLW provides hmanities scholars with topic clues from different hierarchical perspectives for textual exploration, and with temporal and comparative network diagrams to assist humanities scholars in tracking the evolution of the topics of specific perspectives over time, to gain a more comprehensive understanding of the overall context of the texts.Originality/valueIn recent years, topic analysis technology that can automatically extract key topic information from a large amount of texts has been developed rapidly, but the topics generated from traditional topic analysis models like LDA (Latent Dirichelet allocation) make it difficult for users to understand the differences in the topics of texts with different hierarchical levels. Thus, this study proposes HTAT which uses hLDA to build a hierarchical topic tree with a tree-like structure without the need to define the number of topics in advance, enabling humanities scholars to quickly grasp the concept of textual topics and use different hierarchical perspectives for further textual exploration. At the same time, it also provides a combination function of temporal division and comparative network diagram to assist humanities scholars in exploring topics and their changes in different eras, which helps them discover more useful research clues or findings.

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Section: Discussionmentioning

confidence: 98%

“…Soltani-Nejad et al. ’s study (2020) indicated that system quality, service quality and information quality of digital libraries are important factors affecting the formation of perceived usefulness and perceived ease of use in technology acceptance. Apparently, according to Soltani-Nejad et al.…”

Section: Discussionmentioning

confidence: 99%

A hierarchical topic analysis tool to facilitate digital humanities research

Chen

Chang

2022

AJIM

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“…Concerning the topic, despite the considerable attention that digital libraries have received in the literature, (i.e., Afthanorhan et al, 2020 ; Bilal & Bachir, 2007 ; Soltani-Nejad et al, 2020 ; Thong et al, 2002 ; Xu & Du, 2018 ) a minimal amount of research has been conducted regarding the EKB, and these researches were strictly conducted from the perspective of librarianship (i.e., Eldakar & Kenawy, 2020 ; Mansour, 2020 ). Thus, to advance research and practice in this domain, researchers have to address and explore the success of the EKB with respect to the revolution of virtual education which evolved due to the spread of the coronavirus pandemic.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the Egyptian knowledge bank using the information systems success model

Abdelkader

Sayed

2022

The Journal of Academic Librarianship

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“…Recently, Soltani-Nejad et al [4] showed that the generic usability of the quality of digital resources could even be used as a functional theoretical framework to predict and understand the factors contributing to user satisfaction in the domain of digital library. The importance of this issue is due to the fact that today’s society is an information- and knowledge-based society, and this characteristic has led organisations and organisational models to continually move towards knowledge-based organisations.…”

Section: Introductionmentioning

confidence: 99%

“…Nowadays, the production of valuable content with the purpose of marketing information goods and services in libraries and information centres has become increasingly important, as libraries view this digital content as users' new information needs. Besides making it possible to adapt content to their users' needs in libraries, new technologies and networking environments make content accessible through their websites or social networks, or internet content providers such as Blinkist, 3 Google Podcasts, 4 OverCast, 5 Castbox 6 and BPluspodcast. 7 They also market their products to a wider range of users and can attract their attention more.…”

Section: Introductionmentioning

confidence: 99%

Evaluating and ranking the digital content generation components for marketing the libraries and information centres’ goods and services using fuzzy TOPSIS technique

Naseri

Chakoli

Malekolkalami

2021

Journal of Information Science

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Since content audiences, including libraries and information centres, are increasingly geared to digital environments and virtual networks, the production and delivery of high-quality digital content are becoming continuously important. So far, several components have been introduced by researchers for evaluating the quality of digital content generation. However, due to the uncertainty of the importance rate and value of each of these components, it has not yet been possible to use them effectively to evaluate the content produced. This study aimed to rank the components of content generation to allow accurate evaluation of them for users as well as content providers and distributors including libraries and marketers. The ranked content can motivate digital content producers and distributors to better evaluate the quality of digital content, better attract customers and make more effective decisions about the quality of digital content use based on their specific goals. Initially, 42 of the most important components were identified from the literature. Then, the next steps were taken to rank these components, and based on three rounds of Delphi interviews, the experts’ views on the importance rate of each of the components were obtained, analysed and ranked. Since in this ranking, the importance of a wide range of components should be highlighted towards each other, the fuzzy TOPSIS technique was emphasised for analysing the views of 16 experts in the field of content generation in Iran. This ranking indicated that components such as ‘findable and access’, ‘non-disturbing and helpful’, ‘clear’ and ‘remarkable’ are the main pillars of content generation and are of the utmost importance. The results can be used as an effective tool to improve the quality of content. Moreover, it increases audience engagement in digital environments and social networks, and encourages them to make more use of the digital content of libraries.

show abstract

Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

Cited by 31 publications

References 62 publications

A hierarchical topic analysis tool to facilitate digital humanities research

A hierarchical topic analysis tool to facilitate digital humanities research

Evaluation of the Egyptian knowledge bank using the information systems success model

Evaluating and ranking the digital content generation components for marketing the libraries and information centres’ goods and services using fuzzy TOPSIS technique

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