Developing e-maturity model for municipal project and program management system

Abstract

The role and importance of information and communication technologies (ICT) in city management are analyzed. It is substantiated that the digital component of municipal management is an important element of a sustainable city and ensures the expansion of citizens’ access to basic services. Modeling the assessment of the electronic maturity of the management office of municipal digitalization projects is considered through the prism of the technological maturity model of I. Kendall and K. Rollins. A matrix for assessing the electronic maturity of municipal e-projects, represented by project management knowledge areas and digital ICT characteristics of electronic maturity, has been developed. The results of digital maturity modeling are discussed on the example of the Municipal e-Project Management Office (PMOеМ). Eight levels of PMOеМ maturity are proposed: «I – PMOеМ is able to effectively implement information service projects»; «II – PMOеМ analyzes the organizational aspects of the online services of the municipality»; «III – PMOеМ develops ways to effectively implement online services»; «IV – PMOеМ requires a high level of e-government maturity, opening «fast access» of citizens to e-services»; «V – municipality staff as members of the project team (PMOеМ) ensures the progress of functional efficiency of city smart services»; «VI – PMOеМ is able to provide the vast majority of municipal services using ICT tools»; «VII – PMOеМ provides an expanded range of smart services»; «VIII – all municipal services are provided under the maximum mainstreaming of ICT». The proposed assessment tool will allow the PMOеМ directorate and the top management of IT organizations to conduct a self-assessment of progress in the digital management of municipal e-projects, e-programs and select the actions necessary to move to a higher level of e-maturity.

Evaluación de la Madurez Digital en los Sistemas de Gestión de los Municipios en Colombia

“…Los hallazgos de la evaluación de la dimensión Liderazgo y Estrategia Digital en municipios colombianos revelan varias ideas claves. En primer lugar, es evidente que, si bien el 33% de los municipios encuestados cuentan con un plan estratégico específico para la digitalización de los procesos administrativos, existen discrepancias en el nivel de desarrollo (Fesenko et al, 2021). Esto marca la necesidad de un enfoque más integral y uniforme para la implementación de la estrategia digital en todos los municipios.…”

“…Asimismo, Philip & Aguilar (2021) resaltan la importancia de las habilidades de liderazgo en la transformación digital, lo cual es crucial en el contexto de los sistemas de gestión administrativa municipal. También del liderazgo, Fesenko et al (2021) proponen un modelo de madurez electrónica para los sistemas de gestión de programas y proyectos municipales, que incluye niveles relacionados con la implementación efectiva de servicios en línea y el desarrollo de formas de mejorar la madurez del gobierno electrónico. Esto se alinea con la necesidad de evaluar el nivel de madurez digital e identificar las variables que influyen en ella, tal y como se recoge en los objetivos de la investigación.…”

Quantitative methods for executive public managers

“…• credit rating method for contract risk management [2]; • a machine learning algorithm for planning and developing predictive maintenance strategies for critical infrastructure facilities [3]; • simulation modeling for two-loop learning in management teams to improve decision making [4]; • predictive analytics of the impact of genetics and psychological traits of job applicants in the recruitment policies of public institutions [5]; • empirical Bayesian evaluation to analyze the COVID-19 spread among citizens [6]; • implementation of big data analytics for large government agencies, e.g., border security [7]; • e-project maturity modelling to assess progress in digital management of municipal e-projects and their further adaptation [8]; • a multipoint scale that is used in organizational and functional settings to evaluate management practices within an organization [9]; • empirical method of processing data from the academic and practice literature applied to public decision making in policy development [10];…”