Development, Distribution and Evaluation of Online Tourism Services in China

Lu, Jie; Zi, Lu

doi:10.1023/b:elec.0000027981.81945.2a

Cited by 53 publications

(37 citation statements)

References 5 publications

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“…A major part of the observation and measurement has included using different criteria to evaluate the level of customer satisfaction with the fulfilment of online services according to customer needs (Schubert andDettling, 2002, Awan andSingh, 2006). This was created to acquire feedback from the customers and measure their level of satisfaction regards the services being offered (Lu and Lu, 2004), which is considered as a part of the cost-benefit analysis to the agencies; for instance, to justify the benefits businesses were expected to get the development of online service applications (Drinjak et al, 2012) or e-business investment evaluation of online services (Giaglis et al, 1999).…”

Section: Revolution In Online Service Delivery Approachmentioning

confidence: 99%

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Hamad

Petri

Rezgui

et al. 2017

Sustainable Cities and Society

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Internet online service delivery has transformed the way people interact with technology, resulting in an exponential growth in the number of online users. Consumer characteristics and ways of providing services online have had a dramatic change on user acceptance and perceived value of technological innovation. Therefore, user perception is a vital issue in investigating user intentions in adopting online services.The scope of this paper is to examine the perceptions of adopters and non-adopters of online utility management, in terms of their experience towards existing service delivery approaches and their expectations of future innovations. User perceptions contribute to defining an initial roadmap for exploring the evolution of 'utilities service management' on the Internet while informing approaches to online service delivery.This highlights the general need for a value-added and integrated utilities service management solution as well as the specific demand of internet users for the integrated online delivery of utility services to serve their particular interests. This paper discusses several traditional approaches in related fields of electronic service delivery and demonstrates how the current situation demands a shift towards an integrated utilities service management solution that factors in the interests of all stakeholders.

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Section: Revolution In Online Service Delivery Approachmentioning

confidence: 99%

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Hamad

Petri

Rezgui

et al. 2017

Sustainable Cities and Society

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“…Bila kita melihat data secara keseluruhan, memang jumlah situs pariwisata yang berasal dari pemerintah hanya berjumlah 36 %, sedangkan yang berasal dari sektor swasta 64%. Namun komposisi semacam ini sudahlah baik dalam merefleksikan sinergi antara unsur pemerintah dan swasta dalam mempromosikan pariwisata melalui e-tourism [9].…”

Section: Hasil Dan Pembahasanunclassified

Analisis Situs E-Tourism Indonesia: Studi Terhadap Persebaran Geografis, Pengklasifikasian Situs Serta Pemanfaatan Fungsi Dan Fitur

Shihab

Murtadho

2012

Jurnal Sistem Informasi

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AbstrakPerkembangan e-commerce telah membawa perubahan terhadap strategi pemasaran pariwisata di berbagai negara, termasuk Indonesia. Penggunaan e-commerce pada industri pariwisata dikenal dengan terminologi e-tourism. Pemerintah telah menggelontorkan sejumlah dana yang cukup besar untuk mengembangkan e-tourism, terutama setelah diterapkannya tahun kunjungan wisata pada tahun 2008. Melalui metode observasi, penelitian ini ingin melihat pemanfaatan e-tourism sebagai media promosi pariwisata di Indonesia. Dengan menggunakan kuesioner, peneliti juga ingin melihat tanggapan dari pengguna internet tentang hal-hal yang telah baik dan hal-hal yang perlu ditingkatkan dalam situs pariwisata di Indonesia. Hasil penelitian menunjukan bahwa persebaran jumlah situs pariwisata berdasarkan provinsi belum merata. Penelitian ini juga menunjukan adanya korelasi yang tinggi antara jumlah situs dengan jumlah kedatangan wisatawan ke suatu provinsi. Sinergi antara pihak pemerintah dan swasta telah terlihat berdasarkan klasifikasi yang dihasilkan. Penelitian ini juga memetakan model evolusi situs yang dapat dimanfaatkan pihak industri untuk memeroleh target pasar yang diinginkan. Dari analisis hasil kuesioner, pengguna internet menilai aspek responsiveness dan interactivity perlu ditingkatkan, sementara faktor biaya layanan internet dan keahlian menggunakan internet bukan lagi menjadi hambatan yang berarti dalam mengakses situs pariwisata. Kata Kunci: e-commerce, e-tourism, internet, pariwisata indonesia, website AbstractThe development of e-commerce has brought changes to the tourism marketing strategies in various countries, including Indonesia. The use of e-commerce in the tourism industry terminology known as e-tourism. The government has poured a considerable amount of funds to develop e-tourism, especially after the implementation of tourist visits in 2008. Through the method of observation, this study wanted to see the use of e-tourism as a media promotion of tourism in Indonesia. By using questionnaires, the researchers also wanted to see the response from internet users about the things that have been good and the things that need to be improved in the tourism sites in Indonesia. The results showed that the distribution of the number of tourist sites by province has not equitable. The study also showed a high correlation between the number of sites by the number of tourist arrivals to the province. Synergy between the government and the private sector has been seen on the resulting classification. The study also mapped the evolutionary model of the site that can be used to obtain industry desired target market. From the analysis of the results of the questionnaire, internet users assess the responsiveness and interactivity aspects need to be improved, while the cost factor of internet services and expertise to use the internet is no longer a significant obstacle in accessing tourism sites.

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“…As With the appearance of e-commerce, the first tourism website (www.ctn.com.cn) was established in China in 1996, and this simply designed website could only provide very limited tourism information (Lu and Lu, 2004) There are much academic literature on TWs and tourism online marketing in China.…”

Section: E-tourism and Tourism Websites Research In Chinamentioning

confidence: 99%

“…Lu and Lu (2004) simply classified CTWs into 2 groups; type of website provider and type of service, and they observe that most CTWs are distributed in China's south-eastern coastal of provinces. They also found that the distribution of CTWs is related to tourism income, but they found no significant correlation between the number of TWs and the number of tourists.…”

Section: E-tourism and Tourism Websites Research In Chinamentioning

confidence: 99%

See 1 more Smart Citation

Study on Chinese Tourism Web Sites' Distribution and Online Marketing Effects

Cheng

Zhang

Fox

et al. 2010

Journal of China Tourism Research

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Biographies: Shaowen Cheng (corresponding author) is a PhD student in School of Geographic and Oceanographic Sciences at Nanjing University, Nanjing, P. R. China 210093 (E-mail:shaowen_cheng@163.com). Jie Zhang is a professor in School of Geographic and Oceanographic Sciences at Nanjing University, Nanjing, P. R. China 210093 (E-mail: jiezhang@nju.edu.cn). Dorothy Fox is a lecturer in School of Services Management at Bournemouth University, Bournemouth, UK BH12 5BB (E-mail: dfox@bournemouth.ac.uk ); Feifei Xu is a lecturer in School of Services Management at Bournemouth University, Bournemouth, UK BH12 5BB (E-mail: fxu@bournemouth.ac.uk).

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Development, Distribution and Evaluation of Online Tourism Services in China

Cited by 53 publications

References 5 publications

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Analisis Situs E-Tourism Indonesia: Studi Terhadap Persebaran Geografis, Pengklasifikasian Situs Serta Pemanfaatan Fungsi Dan Fitur

Study on Chinese Tourism Web Sites' Distribution and Online Marketing Effects

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