Digital Consumer Behaviour and eCommerce Trends during the COVID-19 Crisis

Jílková, Petra; Králová, Petra

doi:10.1007/s11294-021-09817-4

Cited by 75 publications

(61 citation statements)

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“…This in turn reduced negative feelings, such as loneliness and anger, through social support [56,57]. Furthermore, the use of digital tools and platforms also increased in teleworking, education, e-commerce, and telehealth during the COVID-19 crisis [58][59][60][61]. With the help of digital technologies, many countries developed contact-tracing applications to facilitate the management of COVID-19 cases [62][63][64].…”

Section: Discussionmentioning

confidence: 99%

Perception of the Movement Control Order during the COVID-19 Pandemic: A Qualitative Study in Malaysia

Tay

Abdullah

Chelladorai

et al. 2021

IJERPH

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Malaysia implemented its first Movement Control Order (MCO) during the early phase of the COVID-19 pandemic to slow the transmission of the virus. This study aimed to explore the public perception of the MCO implementation and people’s experiences during this period. The study employed qualitative explorative in-depth interviews conducted with 23 Malaysian adults from various demographic backgrounds. Thematic analysis was performed using NVivo 12. Three main themes were identified: a period of information surge, heterogeneous emotional response, and attempts to adapt. During the MCO, the participants obtained information from multiple platforms. They suggested the need for clear and repeated instructions to avoid confusion and misinformation. They also acknowledged the importance of the MCO in breaking the chain of transmission and safeguarding high-risk groups; however, they also expressed that stricter enforcement from the authorities was warranted. The changes in the participants’ work–life routines, lack of physical interaction, and uncertainty about their health and the economy due to the MCO negatively impacted their psychological states. Despite these challenges, the participants attempted to adapt to life under the MCO in different ways. The findings imply that during a crisis, the public tends to seek clear and reliable information, experience emotional turmoil, and adapt to changes. The MCO implementation can be improved through an effective communication strategy and efforts to battle misinformation.

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Section: Discussionmentioning

confidence: 99%

Perception of the Movement Control Order during the COVID-19 Pandemic: A Qualitative Study in Malaysia

Tay

Abdullah

Chelladorai

et al. 2021

IJERPH

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“…Consumer behavior was influenced both by the COVID-19 pandemic itself and by government restrictions. Consumers of all generations during the COVID-19 crisis were more likely to buy goods and services digitally [30]. Overall, there was a significant shift toward e-commerce spending.…”

Section: Literature Reviewmentioning

confidence: 99%

Impact of the COVID-19 Pandemic on Online Consumer Purchasing Behavior

Ślusarczyk

Hajizada

et al. 2021

JTAER

209

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With the spread of the COVID-19 pandemic and the increasing importance of e-commerce, the study of online consumer behavior is of particular relevance. The purpose of this study was to form a methodological approach to assess the relationships and the level of influence of the factors activating the purchasing behavior of online consumers against the background of the COVID-19 pandemic. The research methodology was based on the transformation of Cattell’s questionnaire and the implementation of correlation analysis. To determine the predisposition of online consumer behavior at the time of making a purchase decision, this study used the questionnaire method. The survey was conducted among online shoppers in the top 10 countries in terms of e-commerce market growth. The scientific contribution is the proposed methodological toolkit to assess the purchasing behavior of online consumers, which identifies the most influential factors in their purchasing behavior and provides an opportunity to assess the dynamics of their activity during the study period, to identify key trends and determine changes in their behavior. The research revealed what changes in online consumer buying behavior are typical in the COVID-19 pandemic. The impact of consumer awareness and experience has increased. Online consumers have become more experienced, which has influenced the activity of their buying behavior. This study proved the shifting influence of online consumer purchasing behavior factors during the pandemic. The increasing importance of the speed of decision making by consumers when purchasing goods and services online was determined.

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“…Even though the development of areas of e-commerce, e-health and e-government was previously observed for a number years, the introduced lockdowns provided the final stimulus and motivation for more rapid implementations. For example, an e-commerce branch noted a significant increase in the sales volume during lockdown [75,76], which translated into the initiation of subsequent projects which use state of the art achievements in technology and artificial intelligence [77].…”

Section: Literature Review and Research Questionsmentioning

confidence: 99%

Managerial Responses to the Onset of the COVID-19 Pandemic in Healthcare Organizations Project Management

Bednarz

Borkowska-Bierć

Matejun

2021

IJERPH

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The goal of this study was to identify and assess the impact of the COVID-19 pandemic on project management practices in healthcare organizations, taking into account, in particular, risk analysis, project performance, organization of the work of project teams, and tendencies in future developments in project management. In order to achieve this goal, a study was conducted on 20 project managers in selected healthcare organizations in Poland. The results indicate that a systematically conducted risk analysis as part of the implemented projects enabled rapid and effective reactions during the COVID-19 pandemic. The pandemic has also significantly altered the organization of the work of project teams and, in the opinion of the research subjects, this will significantly impact future solutions for project management in healthcare organizations. The obtained results form a basis for the increase in professionalization in project management in healthcare organizations.

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Digital Consumer Behaviour and eCommerce Trends during the COVID-19 Crisis

Cited by 75 publications

References 0 publications

Perception of the Movement Control Order during the COVID-19 Pandemic: A Qualitative Study in Malaysia

Perception of the Movement Control Order during the COVID-19 Pandemic: A Qualitative Study in Malaysia

Impact of the COVID-19 Pandemic on Online Consumer Purchasing Behavior

Managerial Responses to the Onset of the COVID-19 Pandemic in Healthcare Organizations Project Management

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