Digital transformation and revenue management: Evidence from the hotel industry

Alrawadieh, Ziad; Alrawadıeh, Zaid; Çetin, Gürel

doi:10.1177/1354816620901928

Cited by 78 publications

(62 citation statements)

References 78 publications

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“…Page 22 of 73 http://mc.manuscriptcentral.com/ijchm International Journal of Contemporary Hospitality Management criteria: 1) they misused the definition of the sharing economy; or 2) they mentioned one or more of the keywords but the article pertained to another topic; or 3) they mentioned the sharing economy as part of the article, but the discussion of it in the paper was minor. As an example of an article excluded based on the third criteria, Alrawadieh et al (2020) identify in the abstract and manuscript of their study that disruptive business models like Airbnb pose a threat to the market share of the traditional lodging industry; however, there is no discussion of the sharing economy beyond that, and the main focus of the article is on the benefits of digital transformation of revenue management practices in the hotel industry. For all 82 articles, all three researchers unanimously agreed to their exclusion.…”

Section: Article Selectionmentioning

confidence: 99%

Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review

Mody

Hanks

Cheng

2021

IJCHM

109

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Purpose This study aims to conduct a critical review of the research on the sharing economy to identify its key intellectual foundations and their evolution and offers thematic and methodological recommendations for future research to advance the domain. Design/methodology/approach A tri-method approach using bibliometric (co-citation) analysis, thematic content analysis and a quantitative systematic literature review was conducted on sharing economy research in hospitality and tourism journals, up to and including May 2020. Findings The findings from the three methods were coherent and provide a clear picture of the fact that while research on the sharing economy in hospitality and tourism has achieved significant depth, the breadth of the understanding of this area remains somewhat limited. Each of the three periods of research on the sharing economy identified in the study were marked by a focus on specific thematic areas, with largely Western-situated researchers demonstrating limited theoretical engagement and using a limited range of methods and perspectives (disciplinary, stakeholders and sectors) to examine these themes. Research limitations/implications Recommendations for future thematic research opportunities are provided using a multi-level perspective. The present review does not include research that incorporates the impacts of COVID-19, which has significantly disrupted the hospitality and tourism industry and is the focus of current research in the field. However, the review represents the largest and most comprehensive assessment of the state of research on the sharing economy prior to COVID-19, and, as such, can serve as a valuable baseline for future reviews of sharing economy research during and after the pandemic. Originality/value In contrast with previous literature reviews, the present review is comprehensive in its scope, methodology and temporal coverage of sharing economy research. It also examines the evolution of research on the topic, enabling a more nuanced identification of gaps and future thematic and methodological research opportunities.

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Section: Article Selectionmentioning

confidence: 99%

Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review

Mody

Hanks

Cheng

2021

IJCHM

109

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“…While data usage has increased in the hotel sector, it is essential to highlight that some hotels used spreadsheets to track historical data, do forecasts, or set their pricing, changing that information with other hoteliers about their performance (Alrawadieh et al, 2020). Data management improves quality and performance once it can help recognise employees' knowledge (Moyeenudin et al, 2018).…”

Section: Information Systems In Hospitalitymentioning

confidence: 99%

Mapping information systems maturity: the case of the portuguese hospitality industry

Sá

António

2021

TMS

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Hospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in information systems' maturity. We examined 86 companies, representing a total of 195 hotels. The analysis design was done following the Network Exploitation Capability (NEC) model. We found that, generally, hoteliers consider that their companies take more advantage of technology and information systems than they really do. These findings emphasise the importance of the use of technology in hospitality performance and the lack of knowledge that hoteliers have on the subject.

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“…The effectiveness of digital transformation projects related to Business Performance can be measured based on whether the results of the digital transformation project, related to cost reduction (Kuntsman & Arenkov, 2019;Vasilev et al, 2020), revenue growth (Alrawadieh et al, 2020;Kohl & Bryant, 2017), market share (Wolff & Nuseibah, 2017), and market size (Lappi & Aaltonen, 2017) meet the initial expectations. The names we chose for the subcategories and the main category in the first dimension tended to be more suitable for profitoriented organizations and for not-for-profit organizations that need to support themselves financially.…”

Section: Business Performancementioning

confidence: 99%

Conceptualizing Digital Transformation Project Effectiveness: A Review and Synthesis of the Literature

Lukito¹

2021

Proceedings of ‏The 2nd International Conference on Research in Management

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Digital transformation has been a topic of interest in the last decade. However, the concept of digital transformation project effectiveness remains unclear. Many people view digital transformation as a never-ending process. Therefore, many researchers use digital maturity to predict whether an organization will be successful in its digital transformation. However, the fact that the never-ending digital transformation process is actually developed upon the continuous implementation of various digitalization projects should not be ignored. The effectiveness of each digital transformation project influences the success of the long journey of an organization's digital transformation. This article aims to provide a conceptualization of digital transformation project effectiveness as a multi-dimensional construct. This new conceptualization was developed based on the evidence found in the literature and the literature review synthesis. This study shows that the Digital Transformation Project Effectiveness has four dimensions: Business Performance, Financial Performance, Digitally Fit People, and Sustainable Competitiveness. To the best of our knowledge, we are the first to conceptualize the effectiveness of digital transformation as a short-term transformation project using the grounded theory method for a rigorous literature review. This study's findings are beneficial to both researchers and practitioners by giving more clarity and better comprehension regarding the concept of digital transformation project effectiveness, thus opening more room for further research and discussions.

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Digital transformation and revenue management: Evidence from the hotel industry

Cited by 78 publications

References 78 publications

Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review

Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and a quantitative systematic literature review

Mapping information systems maturity: the case of the portuguese hospitality industry

Conceptualizing Digital Transformation Project Effectiveness: A Review and Synthesis of the Literature

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