Does Enterprise Architecture Support Customer Experience Improvement? Towards a Conceptualization in Digital Transformation Context

Hafsi, Mouaad; Assar, Saïd

doi:10.1007/978-3-030-49418-6_28

Cited by 4 publications

(2 citation statements)

References 20 publications

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“…Several studies have mentioned that peer-reviewed research journals are credible for use in research by practitioners and academics to acquire information and publicize new findings (Hafsi & Assar., 2020;Feki & Boughzala, 2016). This research strategy will subsequently exclude theses, working papers, and textbooks based on this aspect.…”

Section: Study Selectionmentioning

confidence: 99%

The Survey of Digital Transformation in Education: A Systematic Review

Bui,

Nguyen

2023

ijte

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This study addresses a gap in the literature regarding the implementation of digital strategies in educational institutions, particularly universities. Despite significant advancements in the development of digital strategies, there remains a lack of commitment and vision for their effective implementation. This study systematically reviewed the literature to evaluate digital transformation in education across three dimensions: campus environment, teaching methods, and learning experiences. Employing the Preferred Reporting Items for Systematic Reviews and Meta-analysis guidelines, this study identified ten pertinent articles for thematic analysis. These findings highlight the critical role of digital transformation in various aspects such as data collection, management, academic advising, and personalized learning, revealing a trend towards improved educational outcomes through blended learning, video conferencing, AR/VR, and adaptive learning technologies. This research underscores the transformative impact of digital strategies on education, suggesting a paradigm shift in teaching/learning methods, emphasizing the need for educational institutions to embrace these changes proactively.

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Section: Study Selectionmentioning

confidence: 99%

The Survey of Digital Transformation in Education: A Systematic Review

Bui,

Nguyen

2023

ijte

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“…Noteworthy examples for more 'lightweight' modeling approaches in the context of strategy and digital transformation design are: Fractal Enterprise Modeling (e. g., Bider et al 2021) establishing a connection between an enterprise's internal structure and environmental influences; de Kinderen et al (2021)'s modelling method for facilitating strategic analysis; Bergmann and Strecker (2018)'s modeling method for supporting strategic planning; the LiteStrat Modelling Method (Pastor et al 2022) with an emphasis on the hierarchy of organizational goals and associated concepts; 4EM ) as a comprehensive EM method which also has been specifically used for capability modeling (Koutsopoulos 2021;Stirna and Sandkuhl 2018); the Work System Modeling Method for product/service delivery aspects; the Digital Transformation-Oriented Model (Hafsi and Assar 2021) which focuses on mapping flexibility-enhancing entities in the context of digital transformation; and the Process Goal Alignment Technique (Roelens 2022) aimed at enhancing alignment between strategy and business processes.…”

Section: Introductionmentioning

confidence: 99%

Informing Possible Future Worlds

2024

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For more than 35 years, Ulrich Frank has shaped Wirtschaftsinformatik as a scientific discipline through thoughtful and sophisticated research contributions and his numerous contributions to the scientific community.Informing Possible Future Worlds is the Festschrift in honour of Ulrich Frank on the occasion of his 65 th birthday. The Festschrift includes twenty-three essays written by friends, colleagues, and fellow researchers in recognition of Ulrich's contributions to Wirtschaftsinformatik research and the scientific community. Each essay is a personal and unique 'birthday present' to Ulrich Frank written exclusively for the Festschrift. From original research contributions to more personal reflections, the essays cover a wide range of topics, themes, and fields -just like Ulrich Frank's contributions.For more than 35 years, Ulrich Frank has shaped and promoted Wirtschaftsinformatik as a scientific discipline through his thoughtful and sophisticated research contributions and his numerous contributions to the scientific community. He has initiated, engaged in and promoted scientific discourse nationally and internationally, inspired, encouraged and guided young researchers, and played an outstanding part in the Wirtschaftsinformatik community.Starting with his Diplomarbeit in 1982 on 'Die Problematisierung von Zielbildungsprozessen in Unternehmungen durch die Betriebswirtschaftslehre unter besonderer Berücksichtigung des Verhältnisses von Wissenschaft und Praxis' (supervised by Erwin Grochla at the Universität zu Köln), Ulrich has cultivated his interest not only in Betriebswirtschaftslehre and Wirtschaftsinformatik, Software Engineering and Conceptual Modelling, but also in the Philosophy of Science, the Philosophy of Language, the Sociology of Knowledge and in Organisational Sociology. For his Diplomarbeit, he read Albert, Feyerabend, Mittelstrass, and Popper, among others, and reflected on organisational goal-setting ('Zielbildungsprozesse') from multiple, complementary perspectives -a lifelong leitmotiv he later incorporated in his Multi-Perspective Enterprise Modelling (MEMO) method.An avid reader and bibliophile, Ulrich must have learned about Niklas Luhmann, the German sociologist working at Universität Bielefeld, Ulrich's hometown, likely in his teens, and started his own personal discourse with Luhmann's writings, and from there on expanded his readings. At about the same time, Ulrich started to program computers, developed and sold his first software application, and, most importantly, discovered Smalltalk, the programming language created by Alan Kay and others at Xerox PARC's Learning Research Group -which has strongly influenced him to this day and which he has admired ever since.Following his discovery of Smalltalk, he took a deep dive into Object-Oriented Programming and Object-Oriented Modelling that took him to take a minor in Angewandte Informatik (Applied Informatics) at the Universität zu Köln during his graduate studies.vii His doctoral research with Alfred Kieser at Universität Mannheim ...

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The principal–agent problem amid digital transformation

Popov¹,

Симонова²,

Cherepanov³

2022

Upravlenets

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Despite the widespread use of digital technologies, the economic nature and essence of digital transformation remain understudied. The article examines the aspects of the principal–agent problem amid digital transformation, which implies replacing a person or analogue machines with digital technologies. Transformation is needed to gain additional economic advantages or improve the flexibility of the organization’s activities within the concept of Industry 4.0. The research demonstrates that the underlying economic reason for digital transformation is to solve the problem of information asymmetry and overcome the principal–agent conflict through the use of digital technologies. The concept of digital transformation and the principles of the principal–agent theory constitute the methodological basis of the study. Among the research methods were generalization, the inductive method of knowledge formation, and the assessment of the conclusions’ completeness with the involvement of theorists and practitioners in the field under consideration. The study allowed broadening the understanding of the principal–agent theory: establishing the roles of a human agent and a machine agent, as well as highlighting the essential economic aspects of digital transformation. The results obtained can be used to create digital transformation methodologies and research on the organization of labour in this field.

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Does Enterprise Architecture Support Customer Experience Improvement? Towards a Conceptualization in Digital Transformation Context

Cited by 4 publications

References 20 publications

The Survey of Digital Transformation in Education: A Systematic Review

The Survey of Digital Transformation in Education: A Systematic Review

Informing Possible Future Worlds

The principal–agent problem amid digital transformation

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