Does ISO 9000 have an effect on quality management practices? An international empirical study

The Impact of ISO 9000 Diffusion on Trade and FDI: A New Institutional Analysis

“…While Rao et al (1997) find cross-national evidence supporting ISO certification as positively impacting firm quality, Conti (1999: 458) reports that the quality assurance elements of ISO 9000 help in business-to-business contractual relations "when a supplier's capability to design and supply conforming products need to be demonstrated". Terlaak and King (2006) Second, ISO certification has been reported to facilitate communication between businesses: i.e., it involves common-language properties (Casper & Hancké, 1999;Dissanayaka et al, 2001;Grajek, 2004).…”

Quality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industries

“…First and perhaps foremost is that being certified is a signal to the public that the firm's products or services meet expectations. Second, certification signals the organization's attitude toward quality to all of its stakeholders, particularly its workforce (Rao, Ragu-Nathan, and Solis, 1997;Arauz and Suzuki, 2004). Further, some research has found that consumers like to know that the products they buy have a signal of quality.…”

The Importance of Soft Factors for Quality Improvement: Case Study of Electrical and Electronics Firms in Malaysia

“…Successful implementation of quality improvement strategies requires effective leadership from upper management in the organization and the leadership and upper management support would be the ultimate drivers of quality improvement practices in any organizations (Deming, 1986;Juran, 1989;Sashkin, 1993;Waldman, 1994). Saraph et al, (1989), Flynn et al, (1994), Anderson et al, (1995), Black and Porter (1996), Ahire et al, (1996), Rao et al, (1997), and Forza and Fillipini (1998) have researched leadership as one of the key dimension of quality management in their studies. Leadership enables an organization to engage in continuous improvement and facilitate the organization's quality improvement efforts (Gibson, 1990;Gryna, 1991).…”