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Seeks to compare the quality management practices in three different countries: USA, India and China. For this research various constructs representing quality management practices and quality results were conceptualized. A questionnaire survey instrument was developed, pretested and the final version of the questionnaire incorporated the results of pretesting. The final questionnaire was used to collect data in the USA, India, and China. Analysis of variance was used to analyse the data. Reports the statistical summaries and the results of ANOVA. The ANOVA results point to statistically significant differences among the three countries with respect to quality practices.

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Presents the results of a study on quality management infrastructure practices and quality performance in manufacturing companies located in the North and Central regions of Mexico and the US Midwest region. Seven quality management infrastructure practices – top management support, strategic quality planning, quality information availability, employee training, supplier quality, customer focus, and quality citizenship – were assessed and compared. The research covered 372 manufacturing companies in both countries. Our findings show significant differences between the three regions. Companies located in the North region of Mexico exhibit significantly better levels of quality management infrastructure practices than companies located in the US Midwest and Central Mexico regions. Implications for decision‐makers for location, outsourcing, and joint ventures are discussed.