E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery

Cordella, Antonio; Tempini, Niccolò

doi:10.1016/j.giq.2015.03.005

Cited by 200 publications

(120 citation statements)

References 24 publications

Supporting

Mentioning

110

Contrasting

Unclassified

Order By: Relevance

“…The efficiency derived from the use of ICT is an important incentive for leaders of the public sector to embark on electronic government projects. The use of the Internet to transact with government has a significantly positive impact on trust and external political efficacy [11]; [40]; [4] and enables transparency and accountability while allowing citizens to interact and participate with their government. It improves the political process by creating an informed public opinion.…”

Section: Introductionmentioning

confidence: 99%

Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

López-Sisniega¹,

Díez²,

Vota³

et al. 2016

International Journal of Management Excellence

View full text Add to dashboard Cite

Section: Introductionmentioning

confidence: 99%

Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

López-Sisniega¹,

Díez²,

Vota³

et al. 2016

International Journal of Management Excellence

View full text Add to dashboard Cite

“…Kromidha 2012;Vander Elst & De Rynck, 2014), technology-related issues (cf. Cordella & Bonina, 2012;Cordella & Tempini, 2015;Gong & Janssen, 2012;Haahr, 2014;Meier, Ben & Schuppan, 2013;Mergel, 2013;Orlikowski, 1992) as well as the employer"s perspective and their individual change process (Meier et al, 2013).…”

Section: Introductionmentioning

confidence: 99%

How to Overcome Transformation Barriers in IT Departments of State-Owned Enterprises

Ertl¹,

Herzfeldt²,

Krcmar³

2018

JPAG

View full text Add to dashboard Cite

This paper develops a framework for analyzing organizational change in information technology (IT) departments of state-owned enterprises (SOEs) and applies that framework to a case study of a German airport that is majority-owned by the German federal government. Specifically, we derive a framework from literature to systematically identify transformation barriers for introducing new enterprise resource planning (ERP) systems and business processes in IT departments of SOEs. This framework is based on the punctuated equilibrium model and considers dynamic process incorporation, explicit stakeholder integration, a detailed representation of the change process, and characteristics of public employees as main factors. We then apply the framework in a case study research approach and show how the ISSN 2161-7104 2018 http://jpag.macrothink.org 87 framework allows identification of transformation barriers hidden to management but involved in the organizational change process (e.g., required change of organizational structures, required change of service-level-agreements). The framework can be a valuable tool for both researchers and practitioners to actively shape the effects of organizational transformation in SOEs and to identify factors that influence the change process. Journal of Public Administration and Governance

show abstract

“…Digital services, e-Government services being one example, should ideally focus on what makes users satisfied in their daily work, reducing bureaucracy in government agencies and organizations [4,5]. Quality of digital services re-enforces trust towards these eGovernment services [6], even information quality relying on localized end-user engagement [7].…”

Section: Introductionmentioning

confidence: 99%

Co-design for Government Service Stakeholders

Bell

Nusir

2017

Proceedings of the Annual Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

show abstract

E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery

Abstract: Original citation:Cordella, Antonio and Tempini, Niccolò (2015) E-government and organizational change: reappraising the role of ICT and bureaucracy in public service delivery.

Cited by 200 publications

References 24 publications

Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

How to Overcome Transformation Barriers in IT Departments of State-Owned Enterprises

Co-design for Government Service Stakeholders

Contact Info

Product

Resources

About