E-Government as a Quality Improvement Tool for Citizens’ Services

Gašová, Katarína; Štofková, Katarína Repková

doi:10.1016/j.proeng.2017.06.039

Cited by 43 publications

(24 citation statements)

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“…These requirements help to increase the safety of citizens and their property in a municipality. Stofko and Stofkova (2011) and Gasova (2017) confirmed these results. Lovecek et al (2016) indicate one of the activities for police as the founding and managing of municipal policies to help solve offenses in the municipalities.…”

Section: Introductionmentioning

confidence: 54%

The Optimization of Public Administration Activities of a Municipal Police

Kubás

Šoltés

Štofková

2018

CBUP

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Public administration in Slovakia is organized on three levels, one of which is self-government. A local self-administration is defined as a territorial self-government, which is lower on the hierarchy than a regional government. In the Republics of Slovak and Czech, local self-government consists of municipals of privileged entities or incorporations that are attempting to achieve the most secure environment for their citizens. Obtaining this status is possible with a sufficient local budget to form and use services of municipal police. The municipal police force is a disciplinary unit within an area of its territory. In study is the possibility of improving the municipal police of the Slovak Republic. To identify limitations, the Slovak municipal police force is compared with that of another nation exercising activities under similar conditions. For this purpose, the municipal police force of the Czech Republic is compared with that of the Slovak Republic using various indicators. The results show several weaknesses of the municipal police force of Slovak Republic and recommendations are provided to improve its effectiveness.

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Section: Introductionmentioning

confidence: 54%

The Optimization of Public Administration Activities of a Municipal Police

Kubás

Šoltés

Štofková

2018

CBUP

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“…The efficiency polygon of state and municipal services is a proposed method, which allows quickly analyzing the quality of service in accordance with the methodology and developing effective measures to increase the level of competitiveness of products. [9] The principle of this method is to assess key indicators and then visualize the results in the form of a polygon.…”

Section: Resultsmentioning

confidence: 99%

Quality assessment of electronic state and municipal services using the example of the ministry of agriculture of the Russian Federation

et al. 2020

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The article discusses the features of the provision of public services in electronic form. The dynamics of the provision of public services in the Republic of Tatarstan is given. A review of the existing methodologies for assessing the quality of the provision of electronic public services is given. The authors' methodology for assessing the quality of the provision of state and municipal services in electronic form is proposed. An authorized executive body has been identified which is responsible for organizing the assessment of the quality of services. Formulas of individual indicators of the technique are developed. As an example, the assessment of the provision of the public service "Providing information obtained in the course of accounting for reclaimed land" is calculated. A polygon of the effectiveness of the provision of state and municipal services in electronic form is proposed. Measures to eliminate identified deficiencies in the provision of services are proposed. The authors make the conclusion about the importance of assessing the quality of services and the relevance of the proposed methodology.

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“…Kemajuan ini memengaruhi struktur sosial, budaya, komersial, dan publik. Internet, khususnya, telah mengintensifkan transformasi digital, karena itu membawa kemampuan untuk mengakses berbagai informasi, cara-cara interaksi baru dan juga mendukung penciptaan dan berbagi pengetahuan (Gasova & Stofkova, 2017). Kehadiran teknologi juga dimanfaatkan oleh sektor pemerintahan, dengan menghadirkan sistem pemerintahan elektronik (electronic government/e-government).…”

Section: Pendahuluanunclassified

“…Perumahan Griya Pesona Asri sejak tahun 2019 telah menggunakan aplikasi berbasis web yang dapat diakses kapan dan dimana saja, tanpa harus menginstal aplikasi desktop dengan menggunakan koneksi internet (Gasova & Stofkova, 2017), nama dari aplikasi tersebut adalah SiWarga GPA. Akses SiWarga GPA menggunakan teknologi internet dibagi menjadi dua laman, meliputi akses oleh warga sendiri dan pengurus.…”

Section: |unclassified

Sosialisasi Pembayaran Iuran dan Monitoring SiWarga Berbasis Teknologi pada Perumahan Griya Pesona Asri Surabaya

Yutanto

Sihotang

Wulanditya

et al. 2020

ABDIMAS J. Pengabdi. Masy. Univ. Merdeka Malang

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Griya Pesona Asri (GPA) is a residence which located in the northern part of Surabaya City. The specific location is in Medokan Ayu, Rungkut District. Since 2019, this residence has been used SiWarga electronic application to improve citizen administration. In the beginning 2020, the leader of RT 04 RW 10, designed an electronic citizen financial system as the development of SiWarga GPA that has been successfully used for data collection of local residents. Some of partner problems are financial management transparently; noncash payment system to facilitate citizen's fee transactions; reduce citizens risk overdue arrears. In relation with these partner problems, some activities that have been carried out begins with discussion housing residents and management, followed by the management and development of non-cash payment system features until socialization the operating system. A number of RT managers have mastered to use several, they have been quite proficient and enthusiastic. The residents have been able to monitor a number of arrears in payment. Administrators of RT no longer need to collect money. The administrators have also been able to know the total expenditure and income so that it can be used for the cash budgeting.

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E-Government as a Quality Improvement Tool for Citizens’ Services

Cited by 43 publications

References 1 publication

The Optimization of Public Administration Activities of a Municipal Police

The Optimization of Public Administration Activities of a Municipal Police

Quality assessment of electronic state and municipal services using the example of the ministry of agriculture of the Russian Federation

Sosialisasi Pembayaran Iuran dan Monitoring SiWarga Berbasis Teknologi pada Perumahan Griya Pesona Asri Surabaya

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