E-services in e-business engineering

Chao, Kuo‐Ming

doi:10.1016/j.elerap.2015.10.004

Cited by 10 publications

(7 citation statements)

References 27 publications

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“…For instance, there are studies investigating the factors influencing B2B e-commerce patterns (Sila and Dobni, 2012), the role of different risk facets in the adoption process (Featherman and Pavlou, 2003;Paluch and Wünderlich, 2016), as well as the capacity and quality of e-service delivery, focusing on service providers (Oliveira and Roth, 2012;Fassnacht and Koese, 2006;Chuang and Lin, 2017). However, more studies are needed to understand e-services purchase, especially considering the B2B market (Ashraf et al, 2016;Chao, 2016) and addressing how buyers' intention might be influenced by environmental factors (e.g. pressure from partners) and subjective beliefs of the decision-maker, e.g.…”

Section: Introductionmentioning

confidence: 99%

The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators

Matos

Krielow

2019

JBIM

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Purpose Based on the stimulus-organism-response (SOR) framework, this paper aims to analyze the influence of environmental factors (e.g. competitive pressure) on the firm’s evaluations (i.e. perceived risk and convenience) and response (intention to purchase e-services). Design/methodology/approach A model is tested with data from a survey with 430 micro- and small-sized enterprises (MSEs) in an emerging country. The following constructs were measured: external factors, data security, lack of knowledge, perceived risk, convenience and purchase intention. Company size, internet use and previous experience were control variables. Findings MSEs’ intention to purchase e-services is strongly influenced by convenience, which in turn is more affected by external factors. Perceived risk is mainly affected by lack of knowledge and data security. Overall, the model supports the mediating role of perceived risk and convenience in the relationship between Stimuli factors (external factors, data security and lack of knowledge) on response (purchase intentions). For instance, data security influences purchase intention only through the mediation of perceived risk and convenience. Practical implications Firms interested in providing e-services for MSEs should improve the perceived convenience of e-commerce. At the same time, they can also reduce the lack of knowledge and increase data security to reduce the perceived risk of the decision-maker. Originality/value This paper demonstrates mediating effects of perceived risk and convenience, considering a SOR framework, as well as the analysis of business-to-business e-services in an understudied context, i.e. MSEs in an emerging country.

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Section: Introductionmentioning

confidence: 99%

The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators

Matos

Krielow

2019

JBIM

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“…It has been confirmed from the case study that the IoS-based business model works as a collaborative business ecosystem or global market where services from diverse providers are offered, discovered and consumed in combined use (Kritikos & Plexousakis, 2014;Bucchiarone et al, 2017;Givehchi et al, 2017). Chao (2016) shows that the reciprocal is also true when affirming that businesses are no longer only interested in the design of economic models and mechanisms but also have a great interest in information and communication technology. This is a guideline that is shaping the e-business landscape and strategic decisions.…”

Section: A Case Study In the Livestock Industrymentioning

confidence: 76%

Internet of services-based business model: a case study in the livestock industry

Reis

Gonçalves

Lage³

et al. 2021

INMR

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Purpose Considering the relevance of innovative business models in the digitally transformed market and the lack of clarity on the internet of services (IoS) contribution for a business model deployment in current literature, this study aims to fill this gap by evaluating a business model that converges to an IoS adoption in a direct sale of free-range eggs from farmers to consumers. Design/methodology/approach From the bibliographical research regarding the IoS and business model, the authors developed an IoS-based model framework. The framework has been evaluated in a real business scenario by using a single case study through an interview with the entrepreneur and documental analysis. Findings As the main result, a framework with the attributes can be considered a tool for an IoS-based business model deployment. The case study concluded that the business is aligned with the IoS adoption, and the framework presents adherence to it. Research limitations/implications The case study was limited to only one company owing to the IoS’s novelty and the lack of correlated business models. Although the case study limits to the agriculture field, the proposed framework may be broadly applied. Originality/value Considering that the lack of a comprehensive business model causes new businesses to face challenges, it is relevant bringing up the present case study of the IoS-based business model, which correlates these two subjects, still poorly explored in the scientific literature: IoS and business models.

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“…The environment creates the service request, so a service-oriented business ecosystem (SOBE) proposed by Huang et al [11] (P12) could translate it into abstract composition requests that refer the service process and the QoS of every service. Chao [38] (P10) raises that domain ontologies are needed to provide a coherent and context-rich environment and method. Such operation will support discovery and intelligent approaches based on AI to classify services to facilitate service matching.…”

Section: Service Operationmentioning

confidence: 99%

Business Models for the Internet of Services: State of the Art and Research Agenda

et al. 2022

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The relevance of the Internet of Services (IoS) comes from the global reach of the Internet into everyone’s home and daily activities and from the move from a manufacturing-based economy to a service-based economy. The IoS is seen as a new ecosystem where service providers and consumers explore their business networks for service provision and consumption. The scientific literature refers to IoS as an important cornerstone for Industry 4.0 and Future Internet; thus, it becomes relevant to study how IoS interacts with business models. Nevertheless, there is a lack of clarity on such an intersection. Moreover, a systematic review of IoS-based business models is still missing. This paper aims to make a systematic review of IoS-based business models and their application fields. We included studies from Scopus and Web of Science databases, we excluded duplicated papers and short conference versions of the later full paper journal publications. Twenty-three different studies are presented, categorized in the sub-areas of IoS, and then by the fields of applications. The main finding highlights the opportunities of IoS applications in different fields, offering directions for future research on this new arena.

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E-services in e-business engineering

Cited by 10 publications

References 27 publications

The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators

The effects of environmental factors on B2B e-services purchase: perceived risk and convenience as mediators

Internet of services-based business model: a case study in the livestock industry

Business Models for the Internet of Services: State of the Art and Research Agenda

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