The new evolution of the production and industrial process called Industry 4.0, and its related technologies such as the Internet of Things, big data analytics, and cyber–physical systems, among others, still have an unknown potential impact on sustainability and the environment. In this paper, we conduct a literature-based analysis to discuss the sustainability impact and challenges of Industry 4.0 from four different scenarios: deployment, operation and technologies, integration and compliance with the sustainable development goals, and long-run scenarios. From these scenarios, our analysis resulted in positive or negative impacts related to the basic production inputs and outputs flows: raw material, energy and information consumption and product and waste disposal. As the main results, we identified both positive and negative expected impacts, with some predominance of positives that can be considered positive secondary effects derived from Industry 4.0 activities. However, only through integrating Industry 4.0 with the sustainable development goals in an eco-innovation platform, can it really ensure environmental performance. It is expected that this work can contribute to helping stakeholders, practitioners and governments to advance solutions to deal with the outcomes emerging through the massive adoption of those technologies, as well as supporting the expected positive impacts through policies and financial initiatives.

Este trabalho de natureza exploratória trata do desenvolvimento de um modelo de análise que explique o processo de profissionalização na gestão de clubes de futebol. O modelo de análise não contempla variáveis políticas que são uma parte importante do âmbito de atuação dos clubes, contudo está pautado nos conceitos de aprendizagem sistêmica, usados para compreender as mudanças organizacionais. Como contribuição teórica, o modelo aponta as principais características estruturais da indústria do futebol, além de indicar alguns princípios de gestão aplicáveis aos clubes como empresas de serviços. Ao final, a comparação do modelo desenvolvido com dois estudos de caso tem como objetivos básicos a identificação de princípios de gestão já interiorizados nos clubes pesquisados e o teste da coerência interna do modelo.

This paper addresses forensic science service, and its main goal is to argue that considering forensic science activities as a service operations process that takes place in an interorganizational network might increase the impartiality of the Criminal Justice system delivered to its main customers. The service in Minas GeraisResumo: O objeto deste artigo é o serviço de perícia criminal e seu principal objetivo é argumentar que o enquadramento das atividades desenvolvidas pela perícia criminal como um processo de operações em serviço que ocorre em uma rede interorganizacional pode incrementar o valor da imparcialidade da Justiça Criminal entregue a seus principais destinatários. Tomando-se o serviço de perícia criminal em Minas Gerais como estudo de caso, analisou-se o valor a partir da perspectiva das consequências para os destinatários e dos recursos utilizados para produzi-las. Como resultado, obteve-se que a utilidade do serviço de perícia criminal é produzir a prova da materialidade do crime e vincular o autor à cena do crime e, assim, contribuir para a elucidação do delito. O valor do serviço foi definido considerando as condições de acesso para todos os envolvidos, principalmente para os segmentos excluídos da sociedade. Avaliou-se também a inclusão social que, no serviço de perícia criminal, traduz-se na investigação de delitos, sem que seja necessário submeter os suspeitos a constrangimentos. Concluiu-se que a perícia criminal é um meio para a realização do valor de imparcialidade da Justiça e as competências dos peritos constituem seu principal recurso. Este artigo permite refletir sobre as dificuldades de aplicar conceitos de gestão de serviços a uma organização pública com diversidade de públicos e com valor fluido e pouco definido, porém importante, como esta.Palavras-chave: Perícia criminal. Valor de serviço público. Gestão de operações de serviços.

Purpose – The purpose of this paper is to contribute to the understanding of the servitization process of typical manufacturing companies that already provide after-sales services, by identifying the phases and organizational elements that enable the delivery of more services. Design/methodology/approach – A servitization maturity model for consumer durables companies is proposed. Servitization is an evolutionary process based on customer profiling, company profiling, the nature of the service, maturity of the process and process characteristics. The capacity of maintaining organizational relationships among players in the value chain describes the organizational maturity needed to advance towards the next phase. The research has been conducted as an exploratory study, in which four different case studies of consumer durables companies were performed to validate the proposed maturity model and detail each phase and the critical resources needed to become servitized. Findings – Four category levels of organizational relationships were identified: first, company and customers; second, company and production network; third, company and market, in addition to; fourth, the internal relations of the company. Practical implications – The means to evaluate companies that undergo servitization are also presented to provide a better understanding of their placement in the process and guide managers through the next necessary steps of action. Originality/value – The development and application of this model allowed exploring the levels of servitization as an evolutionary process based on the relationships among players in the value chain by gathering, structuring, organizing several critical requirements and highlighting important attributes that must be examined by companies during the servitization process.

The research on Industry 4.0 is increasing in importance over the years due to the expectation that it represents a new industrial paradigm, increasing competitiveness to the industries that can adopt it. The objective of this paper is to study the main points of research on Industry 4.0, featured universities and research centers. Using methodology based on bibliographic review, we analyzed a total of 546 papers, which composed the proceedings of the International Conference Advances in Production Management Systems (APMS), in 2014 held in Ajaccio (France), 2015 in Tokyo (Japan) and 2016 in Iguassu Falls (Brazil) and selected 39 papers to make this research. The results revealed that Industry 4.0 is increasing in importance, broadening the field of research; some suggestions for future research are presented.